Before you make an application for an operating licence, you should make sure that you have the following documents to submit with your application. Operating licence applications must be made online – we will not accept applications sent by post or email.
If one or more of these documents are not submitted, the application will be deemed incomplete and will lead to your application being rejected.
You can scan and upload certified copies of the supporting documents or send us the originals.
So that we can start processing your application as soon as it is received, you should upload all supporting documents and pay the fee online:
- If you decide to send documents by post or email, you must email or post them on the same day that you submit the application
- If you do not submit your supporting documents online, we will not start processing your application until we receive them. If we have not received all of the supporting documents within five working days of application, we will reject your application and refund your fee.
If you decide to pay the fee by cheque or bank transfer, you must make the payment on the same day you submit the application. We will not start processing your application until we receive your fee.
You should also make sure that the people connected to the operating licence application who are submitting personal licence applications or Annex A personal declarations do so online on the same day as you submit the operating licence application. This is because we need to connect these individual applications to the operating licence application. If these people send in their personal licence applications/Annex A forms before you submit the operating licence application, we will not start processing them.
If any information/payment is missing, this will delay your application or could result in your application being rejected. If your application is complete, we will send you a confirmation letter containing your account number within seven days of receipt.
If we reject your application due to incomplete information and you have paid your fee, we will refund the fee and we will send you a letter explaining what documentation was missing. If you want to, you can reapply online and you must provide the documents that were originally missing and all of the documentation that you originally provided.