Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Having a criminal record

Having a conviction does not mean we will automatically refuse your application for a licence.

We look at each application separately, and will take into account:

  • how serious the crime was
  • how relevant it is to the role
  • how long ago it was committed.

But you must tell us if you have been convicted of any offence, either in the United Kingdom (UK) or another country. 

If you are not based in the UK, we will ask you for a police report from your country for details of any convictions. We may also speak to your country's equivalent of the Gambling Commission. 

We can ask questions about your entire criminal record under the Rehabilitation of Offenders Act 1974 (exceptions) Order 1975. This also means we can ask for details of cautions, reprimands and spent convictions. 

We will be concerned if you do not disclose any of the information requested as part of your application. 

We want to be satisfied that the proceeds of crime have not been used to provide facilities for gambling, and if you are applying for an operating licence we will look closely at who ultimately benefits from the gambling activities you want to run. 

If the source of funding is not obvious from your business plan we may ask you to provide further information. 

We follow the Disclosure and Barring Service Code of Practice, which means we are not allowed to discriminate unfairly on the basis of a conviction or other information you reveal.