Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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Having a criminal record

Having a conviction does not mean we will automatically refuse your application for a licence.

We look at each application separately, and will take into account:

  • how serious the crime was
  • how relevant it is to the role
  • how long ago it was committed.

But you must tell us if you have been convicted of any offence, either in the United Kingdom (UK) or another country. 

If you are not based in the UK, we will ask you for a police report from your country for details of any convictions. We may also speak to your country's equivalent of the Gambling Commission. 

We can ask questions about your entire criminal record under the Rehabilitation of Offenders Act 1974 (exceptions) Order 1975. This also means we can ask for details of cautions, reprimands and spent convictions. 

We will be concerned if you do not disclose any of the information requested as part of your application. 

We want to be satisfied that the proceeds of crime have not been used to provide facilities for gambling, and if you are applying for an operating licence we will look closely at who ultimately benefits from the gambling activities you want to run. 

If the source of funding is not obvious from your business plan we may ask you to provide further information. 

We follow the Disclosure and Barring Service Code of Practice, which means we are not allowed to discriminate unfairly on the basis of a conviction or other information you reveal.