Our ways of working

Gambling Commission's ways of working. We have signed up to ways of working and have a set of values we strongly believe in.

Published: 23 September 2020

Last updated: 3 July 2023

This version was printed or saved on: 29 April 2024

Online version: https://www.gamblingcommission.gov.uk/careers/guide/our-ways-of-working

Overview: We all want the Gambling Commission to be a great place to work, a place where we:

are supported and developed
can contribute ideas for strengthening the organisation
take responsibility for doing our best
play our part to help the Commission meet the objectives set out in our strategy.

We use the ways of working when giving feedback, either about an individual, or our collective performance.

We believe openness, accountability and collaboration are key to success, therefore it's important we remain consistent with our ways of working to ensure that we succeed.

Outcome-focused

To be outcome focused we:

put consumers at the heart of everything we do
take responsibility for an issue and moving it forward
deliver results through working collaboratively.

Reaching for ways to improve

To reach for ways to improve we:

encourage feedback and ideas
are committed to continuous improvement and are open to trying different ways of working
celebrate successes and take responsibility when things go wrong.

Respectful

To be respectful we:

recognise every colleague’s contribution
give each other timely constructive feedback
all encourage challenge.

Communicate well

To communicate well we:

are clear and concise
listen and check our understanding
explain the reasons for decisions.

Making this a great place to work

To make this a great place to work we:

all help to make the Commission a great place to work
value and support each other
demonstrate a positive attitude.