Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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Our role in protecting vulnerable people

We recognise that gambling can lead to a range of problems for a small minority of individuals and their families. We have a responsibility to measure and monitor the proportion of adults in the UK with gambling problems. 

We work closely with the Department for Digital Culture, Media and Sport (DCMS) and the Advisory Board for Safer Gambling (ABSG) to ensure that:

  • problem gambling is adequately understood and researched
  • our policies ensure that gambling licence holders act in a socially responsible way towards their customers.

RGSB’s role is to provide independent advice to the Gambling Commission and DCMS on the strategy and priorities for research education and treatment.

Research, education and treatment funding

Research, education and treatment work is funded by the gambling industry. All licensed operators, including society lotteries, are required to make a contribution.

GambleAware raises funding and delivers programmes for research, education and treatment, taking full account of the priorities recommended by RGSB. 

The commission, RGSB and Responsible Gambling Trust work closely together as set out in the RGSB Statement of intent.


Important reading