Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Our role in protecting vulnerable people

We recognise that gambling can lead to a range of problems for a small minority of individuals and their families. We have a responsibility to measure and monitor the proportion of adults in the UK with gambling problems. 

We work closely with the Department for Digital Culture, Media and Sport (DCMS) and the Advisory Board for Safer Gambling (ABSG) to ensure that:

  • problem gambling is adequately understood and researched
  • our policies ensure that gambling licence holders act in a socially responsible way towards their customers.

RGSB’s role is to provide independent advice to the Gambling Commission and DCMS on the strategy and priorities for research education and treatment.

Research, education and treatment funding

Research, education and treatment work is funded by the gambling industry. All licensed operators, including society lotteries, are required to make a contribution.

GambleAware raises funding and delivers programmes for research, education and treatment, taking full account of the priorities recommended by RGSB. 

The commission, RGSB and Responsible Gambling Trust work closely together as set out in the RGSB Statement of intent.


Important reading