Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Director biographies

Neil McArthur - Chief Executive

Neil McArthurNeil McArthur is the Gambling Commission’s Chief Executive and is responsible for the development and effective delivery of the Commission’s strategy. Neil is also the Accounting Officer for the Commission.
Neil joined the Commission in 2006 and has played a leading role in the evolution of its approach to licensing and regulation.

Prior to being made Chief Executive Neil was the Commission’s General Counsel. He qualified as a solicitor in 1997 and is a graduate of Leicester Polytechnic and Leicester University and has previously worked for a number of public bodies including the General Teaching Council for England, the Learning and Skills Council and several local authorities.


The Chief Executive is our senior executive and is responsible for the development and effective delivery of the strategy agreed by the Board of Commissioners. He manages our staff through the Executive Group comprising the directors reporting to him and, as Accounting Officer, is responsible for the proper management and financial governance of the organisation.

Sarah Gardner - Executive Director

Sarah GardnerSarah joined us in 2009 and has since held a number of senior management roles.

Sarah spent most of her earlier career as a civil servant in a number of government departments covering a wide range of topics including tax, European and international policy, consumer protection, competition, better regulation, small business and enterprise policy. 

Responsible for:

  • Consumers
  • Contact Centre
  • Regulatory frameworks 

Tim Miller - Executive Director

Tim Miller
Tim joined us in August 2016 building on over 15 years of experience across the regulatory and public sector. Tim was previously Head of Policy and Communications at the Local Government Ombudsman and prior to that was Head of Public Affairs at the Parliamentary and Health Service Ombudsman. These roles followed ten years with the Law Society of England and Wales in a variety of regulatory posts.

Tim is Vice Chair of Coventry Citizens Advice, one of the largest CABs in the country. He is also founding Chair of the Central Schools Trust, a multi-academy trust that runs several primary schools across Solihull. 

Responsible for:

  • Safer Gambling
  • Insights
  • Evidence and analysis

Paul Hope - Executive Director

paul hope 1Paul joined us in 2014 to lead work on consumer protection and safer gambling. He previously worked for Ofwat, the economic regulator for the water industry, where he held a number of leadership roles. He has also worked as an economist at HM Treasury and the Bank of England.

 Responsible for

  • Strategic Analysis
  • Programme Management Office
  • National Lottery (current licence) 

Richard Watson - Executive Director

richard watsonRichard joined the Commission in 2012, he is responsible for the team that conducts criminal and regulatory investigations under the Gambling Act 2005. He also leads the team who gather intelligence from the public, law enforcement and government agencies as well as other regulators.

Responsible for

  • The Betting Integrity programme which includes the specialist sports betting intelligence unit (SBIU). 
  • Richard leads the Anti- Money Laundering team who direct policy and operational engagement across government and towards the industry.
  • Enforcement of both regulatory and criminal investigations, and the flow of intelligence in and out of the Commission. 

Helen Venn - Executive Director 

Helen Venn Helen joined us in 2014. She qualified as a solicitor in 1995 working in private practice as a criminal defence solicitor and has held leadership roles at the Solicitors Regulation Authority, the Serious Fraud Office and the Criminal Cases Review Commission

Responsible for

  • The teams who undertake licensing and compliance.

John Tanner- Executive Director,John Tanner

John joined us 2019 is a highly experienced project delivery professional with an extensive background in delivering major government projects across a number of departments, most recently HMRC and the Home Office. He is a graduate of the Infrastructure and Projects Authority’s Major Projects Leadership Academy.

Before joining 4NLC, John held leadership roles with HM Revenue & Customs, UK Home Office and the National Crime Agency focusing on the delivery of major programmes and transformation projects.

Responsible for

  • Fourth National Lottery Licence Competition