Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Corporate governance

Our corporate business plan details our planned work programmes and is updated on a rolling basis.

Our Board of Commissioners

Our Commissioners are appointed by the Department for Digital, Culture, Media and Sport. They provide experience and knowledge from a wide range of sectors and industries. It is responsible for ensuring that we fulfil our statutory objectives. The Board sets the overall strategic direction, including helping to put consumers at the heart of what we do. The Board’s work helps us to ensure the licensing objectives are met.

Find out more about who is on our Board of Commissioners.

Our decision making committees and executive management

We ensure we make decisions in a transparent and proportionate way through our decision making committees. You can see which of our Commissioners and leadership team are members of each committee.

Our corporate governance framework

Our corporate governance framework sets out the necessary responsibilities and procedures that guarantee we operate properly.

See all the documents that make up our corporate governance framework


Also see

Corporate business plan 2017-18

Our business plan for the 2017-18 period

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Important reading

Our statement of principles set out the principles we apply when exercising our functions under the Gambling Act 2005.