Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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Corporate governance

Our corporate business plan details our planned work programmes and is updated on a rolling basis.

Our Board of Commissioners

Our Commissioners are appointed by the Department for Digital, Culture, Media and Sport. They provide experience and knowledge from a wide range of sectors and industries. It is responsible for ensuring that we fulfil our statutory objectives. The Board sets the overall strategic direction, including helping to put consumers at the heart of what we do. The Board’s work helps us to ensure the licensing objectives are met.

Find out more about who is on our Board of Commissioners.

Our decision making committees and executive management

We ensure we make decisions in a transparent and proportionate way through our decision making committees. You can see which of our Commissioners and leadership team are members of each committee.

Our corporate governance framework

Our corporate governance framework sets out the necessary responsibilities and procedures that guarantee we operate properly.

See all the documents that make up our corporate governance framework


Also see

Corporate business plan 2017-18

Our business plan for the 2017-18 period

185 KB Download

Important reading

Our statement of principles set out the principles we apply when exercising our functions under the Gambling Act 2005.