Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.

Corporate governance framework

Our corporate governance framework sets out the necessary responsibilities and procedures that guarantee we operate properly.

Description	Document
Document laying down the necessary responsibilities and procedures that are the foundations of a well run organisation	Corporate governance framework
Agreements with DCMS (Appendix 1)	Corporate governance framework - Agreements with DCMS
Rules for the conduct of business (Appendix 2)	Corporate governance framework - Rules for the conduct of business
Audit and Risk Committee terms of reference (Appendix 3)	Corporate governance framework - Audit and Risk Committee terms of reference
National Lottery Committee terms of reference (Appendix 4)	Corporate governance framework - National Lottery Committee terms of reference
Remuneration Committee terms of reference (Appendix 5)	Corporate governance framework - Remuneration Committee terms of reference
Delegation of licensing and regulatory decisions in respect of gambling (Appendix 6)	Corporate governance framework - Delegation of powers
Financial regulations and delegations (Appendix 7)	Corporate governance framework - Financial regulations and delegations
Anti-fraud and corruption policy (Appendix 8)	Corporate governance framework - Anti-fraud and corruption policy
Code of conduct for Commissioners (Appendix 9)	Corporate governance framework - Code of conduct for Commissioners
Public interest disclosure (Appendix 10)	Corporate governance framework - Public interest disclosure
Complaints policy (Appendix 11)	Corporate governance framework - Complaints policy
National Lottery Competition Committee Terms of Reference (Appendix 12)	Corporate governance framework - National Lottery Competition Committee Terms of Reference

Description	Document
The Code of Conduct for Employees reflects the Commission’s values that are expected of everyone who works with us	Code of Conduct for Employees