Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.

Corporate governance framework

Our corporate governance framework sets out the necessary responsibilities and procedures that guarantee we operate properly.

Description	Document
Document laying down the necessary responsibilities and procedures that are the foundations of a well run organisation	Corporate governance framework
Agreements with DCMS (Appendix 1)	Corporate governance framework - Agreements with DCMS
Rules for the conduct of business (Appendix 2)	Corporate governance framework - Rules for the conduct of business
Audit and Risk Committee terms of reference (Appendix 3)	Corporate governance framework - Audit and Risk Committee terms of reference
National Lottery Committee terms of reference (Appendix 4)	Corporate governance framework - National Lottery Committee terms of reference
Remuneration Committee terms of reference (Appendix 5)	Corporate governance framework - Remuneration Committee terms of reference
Delegation of licensing and regulatory decisions in respect of gambling (Appendix 6)	Corporate governance framework - Delegation of powers
Financial regulations and delegations (Appendix 7)	Corporate governance framework - Financial regulations and delegations
Anti-fraud and corruption policy (Appendix 8)	Corporate governance framework - Anti-fraud and corruption policy
Code of conduct for Commissioners (Appendix 9)	Corporate governance framework - Code of conduct for Commissioners
Public interest disclosure (Appendix 10)	Corporate governance framework - Public interest disclosure
Complaints policy (Appendix 11)	Corporate governance framework - Complaints policy
National Lottery Competition Committee Terms of Reference (Appendix 12)	Corporate governance framework - National Lottery Competition Committee Terms of Reference

Description	Document
The Code of Conduct for Employees reflects the Commission’s values that are expected of everyone who works with us	Code of Conduct for Employees