The information below shows the topics that we get asked about the most. If you need to contact us then you can call or email.
Our Contact Centre is open Monday to Friday from 10am to 4pm.
Telephone number– 0121 230 6666
Email - email@example.com
Licence holders – Please use the eServices portal or the dedicated email address - firstname.lastname@example.org
We pride ourselves on providing a high quality standard of service and expect you to treat our staff with respect, in line with our unreasonable behaviour policy. Calls may be monitored or recorded for quality and training purposes.
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If you are worried that yours, a family member's or a friend's gambling is becoming a problem support is available.
- How do I apply for an operating licence?
- Annual fees and how to make a payment
- Submitting regulatory returns
We’ve introduced a dedicated message and call back service for licence holders- 0121 230 6666 (Option 2)
It enables us to investigate your query, and provide a more relevant and accurate response. We guarantee to return your call within three working days – the same promise we make for email.
When you call us please make sure you leave your name, account number, contact details and a brief description of your query. You can find the answers to the most commonly asked questions on our website.
You can also email our dedicated email address for licence holders: email@example.com.
- B2/FOBT gaming machines in betting shops
- Lotteries registered with local authorities
- What information LAs must provide on premises licences
- LA statutory application forms and notices
- Guidance for licensing authorities
We are subscribed to the Corporate Telephone Preference Service (CTPS) and do not wish to receive unsolicited sales and marketing telephone calls. It is a legal requirement that companies do not make such calls to numbers registered with the CTPS.
If you have information about unlicensed or criminal activity related to gambling, or to tell us about non-compliance by an operator you can call the confidential intelligence line.
If you are a journalist or researcher please contact our press office.