We are aware that between Saturday 6 April and Wednesday 10 April, there was a fault with our auto-acknowledgement email function.
This means that if you sent an email to firstname.lastname@example.org during this period, you may not have received an acknowledgement.
We have now fixed this issue and will respond to all emails that we receive within our service standards.
The information below shows the topics that we get asked about the most. If you need to contact us then you can call or email.
Telephone number– 0121 230 6666
Email - email@example.com
Please note that email attachments over 5MB will not be accepted by our systems. If you have a large attachment to send, please speak to us and we will advise on alternative options
Licence holders – Please use the eServices portal or the dedicated email address - firstname.lastname@example.org
We pride ourselves on providing a high quality standard of service and expect you to treat our staff with respect, in line with our unreasonable behaviour policy. Calls may be monitored or recorded for quality and training purposes.
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If you are worried that yours, a family member's or a friend's gambling is becoming a problem support is available.
We’ve introduced a dedicated message and call back service for licence holders- 0121 230 6666 (Option 2)
It enables us to investigate your query, and provide a more relevant and accurate response. We guarantee to return your call within three working days – the same promise we make for email.
When you call us please make sure you leave your name, account number, contact details and a brief description of your query. You can find the answers to the most commonly asked questions on our website.
You can also email our dedicated email address for licence holders: email@example.com.
We are subscribed to the Corporate Telephone Preference Service (CTPS) and do not wish to receive unsolicited sales and marketing telephone calls. It is a legal requirement that companies do not make such calls to numbers registered with the CTPS.
If you have information about unlicensed or criminal activity related to gambling, or to tell us about non-compliance by an operator you can call the confidential intelligence line.
If you are a journalist or researcher please contact our press office.