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Contact us

The information below shows the topics that we get asked about the most. If you need to contact us then you can call or email.

Christmas opening hours: 

Our phone lines will be closed from 12pm on Friday 21 December 2018 until 10am on Wednesday 2 January 2019. 

Telephone number– 0121 230 6666

Email -

Christmas opening hours

Our phone lines will be closed from 4pm on Friday 21 December 2018 until 10am on Wednesday 2 January 2019.

Our email address is should you need to contact us.

Further information on how to raise a complaint about a gambling business.

If you are concerned for your wellbeing or need any support, please contact Samaritans on 116 123 or the National Gambling Helpline on 0808 8020 133.

Please note that email attachments over 5MB will not be accepted by our systems. If you have a large attachment to send, please speak to us and we will advise on alternative options

Licence holders – Please use the eServices portal or the dedicated email address -

We pride ourselves on providing a high quality standard of service and expect you to treat our staff with respect, in line with our unreasonable behaviour policy. Calls may be monitored or recorded for quality and training purposes.

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Gambling businesses / Licence holders


We’ve introduced a dedicated message and call back service for licence holders- 0121 230 6666 (Option 2)

It enables us to investigate your query, and provide a more relevant and accurate response. We guarantee to return your call within three working days – the same promise we make for email.

When you call us please make sure you leave your name, account number, contact details and a brief description of your query. You can find the answers to the most commonly asked questions on our website.

You can also email our dedicated email address for licence holders:


Sales enquiries

We are subscribed to the Corporate Telephone Preference Service (CTPS) and do not wish to receive unsolicited sales and marketing telephone calls. It is a legal requirement that companies do not make such calls to numbers registered with the CTPS.

Confidential intelligence line

If you have information about unlicensed or criminal activity related to gambling, or to tell us about non-compliance by an operator you can call the confidential intelligence line.

Media enquiries

If you are a journalist or researcher please contact our press office.





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Where to find us

Map and directions

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