Contact us
We are closed on Thursday 26 April for an all staff training event, apologies for any inconvenience this may cause.
We're open again as normal on Friday 27 April.
These are the topics we get asked about the most.
Please see if the answer to your query is here, if not you can call or email our contact centre.
Members of the public ask us about...
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Gambling businesses ask us about...
We’re improving the ways you can contact us to make sure we can deal with your enquiries quickly and accurately.
When you call us now you’ll notice we have streamlined the options to help you reach the right person more quickly.
We have introduced a dedicated message service for licence holders. It enables us to investigate your query, and provide a more relevant and accurate response. We guarantee to return your call within three working days – the same promise we make for email.
So when you call us please make sure you leave your name, account number, contact details and a brief description of your query.
And don’t forget you can find the answers to the most commonly asked questions on our website.
Phone: 0121 230 6666 inside the UK
You can also email us using our dedicated email address for licence holders: licensing@gamblingcommission.gov.uk
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Licensing authorities ask us about...
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We will answer calls within five rings during office hours.
Phone: 0121 230 6666 inside the UK
International callers: +44 121 230 6666
Email: info@gamblingcommission.gov.uk
Gambling Commission
Victoria Square House
Victoria Square
Birmingham
B2 4BP
Confidential intelligence line
If you have information about unlicensed or criminal activity related to gambling, or to tell us about non-compliance by an operator you can call the confidential intelligence line.
Media enquiries
If you are a journalist or researcher please contact our press office.