The information below shows the topics that we get asked about the most. Please try and locate the information you need.
If you need to contact us then you can call or email us. Our Contact Centre is open Monday to Friday from 9am to 5pm.
Telephone Number – 0121 230 6666
Email Address - firstname.lastname@example.org
Licence Holders – Please use the eServices portal or the dedicated email address - email@example.com
We pride ourselves on providing a high quality standard of service and expect you to treat our staff with respect, in line with our unreasonable behaviour policy. Calls may be monitored or recorded for quality and training purposes.
Making a change to your licence
How do I apply for an operating licence?
Annual fees and how to make a payment
Submitting regulatory returns
We’ve introduced a dedicated message and call back service for licence holders. It enables us to investigate your query, and provide a more relevant and accurate response. We guarantee to return your call within three working days – the same promise we make for email.
When you call us please make sure you leave your name, account number, contact details and a brief description of your query. You can find the answers to the most commonly asked questions on our website.
You can also email our dedicated email address for licence holders: firstname.lastname@example.org.
We are subscribed to the Corporate Telephone Preference Service (CTPS) and do not wish to receive unsolicited sales and marketing telephone calls. It is a legal requirement that companies do not make such calls to numbers registered with the CTPS.
If you have information about unlicensed or criminal activity related to gambling, or to tell us about non-compliance by an operator you can call the confidential intelligence line.
If you are a journalist or researcher please contact our press office.