Our service standards set out the quality of service you can expect from us when you contact us with an enquiry.
Our service levels
15 working days
20 working days
We will answer calls within five rings during office hours
If at any time you feel we have not met the standards you would expect, please let us know as soon as possible so that we can learn from our mistakes and improve.
If you have a complaint against us, or one of our employees, please register your complaint in writing to: firstname.lastname@example.org
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