Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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Policies and procedures

Our written protocols, policies and procedures for delivering services and responsibilities.

Policies and procedures for the conduct of departmental business:

Policies and procedures for the recruitment and employment of staff:

How to make a complaint against the Gambling Commission:

Records management and personal data policies: