Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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How we use your licence fee

Annual fee income 2015/16

Our costs for regulating gambling (excluding the National Lottery) rose this year from £15.8m to £16.9m (7.0%). This was due to the considerable increase in regulatory work under our expanded remit following the introduction of the Gambling (Licensing and Advertising) Act 2014.

This Act expands our role to include regulation of operators based overseas providing online gambling facilities for consumers in Britain. We expect the changes in costs to stabilise over the next three years while at the same time, in line with the Government’s Comprehensive Spending Review, we continue to improve our overall efficiency.

We are currently consulting on proposals for changes to the fees structure which, if implemented, will take effect in April 2017, see website for details.

We will continue to focus on issues and operators that potentially present the greatest risk to the licensing objectives.

Annual fee income by sector:

annual fee income by sector


How we use your licence fee

We aim to be the most respected gambling regulator in the world. Our priority is to protect the interests of vulnerable consumers and of everyone who wants to enjoy gambling – keeping it safe, fair and crime free. To achieve these goals our people will work together to make the Commission fit for the future.

This chart shows the activities that we undertook during 2015/16 and covers all sectors within the industry:

How we use your licence fee

We also regulate the National Lottery, which is entirely funded by grant-in-aid from the National Lottery Distribution Fund. Further information is available in our Annual report and accounts 2015/16.