Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Being open about what we do and how we are doing it

We are committed to being open about what we do and how we come to our decisions.

In accordance with Freedom of Information Act 2000 (FOIA) we regularly make information available on our website. This includes our publication scheme, which contains the information we need to provide to comply with the Information Commissioner's definition documents.

FOI performance statistics

Where available, we provide as much of this information as we can on our website, free of charge.

Freedom of Information Act 2000 (FOIA)

What is an FOI request?

If the information you are looking for is not on our website, you can make an FOI request. We will respond to requests for information as soon as possible and within the statutory period (20 working days). If for any reason we are unable to do this we will write to you and let you know why. FOIA provides limited circumstances where public authorities may legitimately withhold requested information (exemptions). If we decide that requested information is exempt from disclosure we will write to you and let you know why. 

Instances where information may be exempt from disclosure might include where that information relates to other identifiable persons, where disclosure would undermine our work, including operational activities and policy development, or where the information requested is subject to legal professional privilege. 

Some of the information we hold is provided to us by other parties. Where this information is subject to a request we will let the third party know, though the decision to disclose remains our responsibility. We will not disclose information to the detriment of any party’s commercial interests. 

More information about the exemptions can be found on the Information Commissioner’s Office website.

How to make a Freedom of Information (FOI) request

For a request to be valid it must:

  • be in writing
  • include the real name of the requestor
  • include a return address
  • detail the information required.

Requests can submitted either by email (FOI@gamblingcommission.gov.uk) or by writing to:

FOI request
Gambling Commission
Victoria Square House
Victoria Square
Birmingham
B2 4BP

Where we believe an FOI request has a wider public interest we will publish it on our website. All of our FOI responses are available by writing to the above address.

How much do we charge?

All the information provided on our website is available free of charge. Requests for hard copies of this information may be subject to charges for any expenses incurred, including photocopying, printing and postage.

Important reading