Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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BIT assessment 13 December 2019 - 12 December 2020

Title of measure 

 Description of measure

 BIT score (£millions)

RPC reference number 

Extending the ban on the acceptance of credit card payments for gambling


An extension of the ban on acceptance of credit card payments to include remote gambling businesses where gambling is undertaken via remote communications, such as via the internet, an app on a tablet or mobile phone, interactive TV or placing a bet via telephone.

Validated - £171.5m