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Reducing Gambling Harms - Actions Map

Prevention and Education

Indicated: Early identification of gambling harms at more front-line touchpoints

Publish research into bank transaction analysis to inform identification of harmful gambling (GA, BIT, GC)

Enabler: Research to inform action

Partners: Behavioural Insights Team, GambleAware and Gambling Commission

Status: Delivered

Updates

October 2021

Parts 1 (Monzo) and 2 (HSBC) of the feasibility study looking at what bank transaction data can tell us about gambling behaviours has been published.

https://www.begambleaware.org/sites/default/files/2021-07/Patterns%20of%20Play%20-%20BIT%20Monzo%20report%2C%20final%20version%20%28June%204th%2C%202021%29.pdf

https://www.begambleaware.org/sites/default/files/2021-07/Patterns%20of%20Play%20-%20BIT%20HSBC%20report%2C%20final%20%28June%204th%202021%29.pdf

April 2021

Analyses have been completed, reports are in the review stage and will be published in Q2 2021.

Launch of the Scottish Gambling Support Service to run to 2022 (CitA Scotland, GA)

Enabler: Collaboration

Partners: Citizens Advice and GambleAware

Status: Delivered

Updates

November 2020

Gambling Support Service, Citizens Advice Scotland -November 2020; independent evaluation in progress. https://www.begambleaware.org/news/citizens-advice-scotland-gambling-support-service

A partnership between Citizens Advice Scotland and GambleAware, the Scottish Gambling Support Service began in April 2020 and has adapted well to online and remote delivery during the pandemic, in part due to CitA Scotland already having the infrastructure to deliver services remotely to rural areas. Further promotion is expected in Q3 now that project workers have been recruited and trained.

E-learning to support emerging competency frameworks (GA)

Enabler: Prevention and education

Partners:

Status: Delivered

Updates

April 2021

The redeveloped RSPH e-learning was launched in January 2021. This can be accessed here: https://www.rsph.org.uk/our-services/e-learning/courses/online-course-understanding-and-responding-to-gambling-related-harm.html

November 2020

The redevelopment of RSPH e-learning is expected in December 2020. Competency framework-specific training will be developed following the completion of this programme of work, expected in Q4 2020/21.

Extension to the delivery of the Gambling Support Service England and Wales (CitA Eng & Wales, GA)

Enabler: Collaboration

Partners:

Status: Delivered

Updates

October 2021

The evaluation of the Gambling Support Service for England and Wales was published in June 2021. The evaluation covered the service during the period October 2018 to March 2021.

https://www.begambleaware.org/news/gambleaware-publishes-evaluation-gambling-support-service-england-wales

One of the report's recommendations was to extend the service further, and GambleAware has confirmed it will continue to fund the service to 2024.

November 2020

Extension agreed to end of March 2021.

Evaluation of Gambling Harm Help (Cit A) England and Wales

Enabler: Prevention and education

Partners: Citizens Advice and GambleAware

Status: In progress

Updates

May 2022

Phase 1 of evaluation complete

The Independent Process and Impact Evaluation of the Gambling Harm Help (Action on Gambling Harm) project was commissioned in November 2021, with the Final report due January 2024. (currently ongoing)

October 2021

The Independent Process and Impact Evaluation of the Gambling Harm Help project will be commissioned in November 2021, with the Final report due Jan 2024.

Evaluation of Primary Care Gambling Service (London)

Enabler: Evaluation

Partners: GambleAware

Status: In progress

Updates

May 2022

Independent evaluation is ongoing, final findings to be published August 2022.

October 2021

The Independent Process and Impact Evaluation of the Primary Care Gambling Service in London will be commissioned in November 2021, following completion of the Foundation Evaluation in March 2021.

Front-line training programs for employees in the gambling industry to better identify and intervene with customers at risk

Enabler: Prevention and education

Partners: Epic Risk Management

Status: In progress

Updates

May 2022

With the easing of restrictions we have continued to deliver these well-received courses face to face to several large gambling operators. Feedback continues to be positive

October 2021

The Programme is ongoing with face to face training resuming post-COVID in November, in addition to live digital training being delivered on a daily basis.

April 2021

EPIC are providing Risk Assessment courses to several operators which cover identification at an earlier point in the customers journey. The courses are informed and presented by those with lived experience of gambling related harm and are accredited by the Institute of Leadership and Management.

Delivery of Gambling Related Financial Harm project to develop cross-sector (gambling, debt advice, finance and support) network to improve understanding of harms, mitigations and best practice (GamCare)

Enabler: Collaboration

Partners: GamCare

Status: Delivered

Updates

June 2022

We continue forging strong partnerships with stakeholders across financial services and debt advice organisations, as well within the gambling industry and gambling support services. We have focused on external and media engagement, e.g. the project lead delivered keynote presentations at GambleAware's Annual Conference and the Money and Mental Health Conference and was interviewed for several podcasts. We set up a pilot to trial a direct referral pathway from gambling treatment into free debt advice. As part of this joint initiative, some of GamCare’s treatment practitioners can now easily refer clients to PayPlan to discuss their financial situation. GRFH work has also highlighted the need for better money guidance and support for clients accessing GamCare's services, which helped build the case for GamCare’s new Money Guidance Service. We continue facilitating GRFH Insight Workshops. In February we ran an event to look at financial harm in affected others, which highlighted the significant emotional and financial burden that gambling can have on them, as well as the shame and stigma they may experience when seeking advice and support. One of the recommendations arising from this event was for gambling support organisations to develop and deliver better money guidance for affected others accessing services. We also facilitated a GRFH networking event as well as the first GRFH roundtable for financial services in Northern Ireland.

October 2021

In June, GRFH project facilitated a workshop on gambling related financial harm in children and young people and the summary of recommendations calls for inclusion of gamlbing awareness in financial education programmes. The third workshop in October addressed the convergence of gambling and volatile trading (e.g. stocks, crypto). The project has also facilitated a number of networking events to bring key stakeholders from financial services, debt , gambling and the support sectors. We also continue engaging with organisations from across these sectors to promote best practices, proactive interventions and adequate support (e.g. warm transfers into the Helpline) for customers affected by GRFH. https://www.gamcare.org.uk/outreach-and-training/gambling-related-financial-harm/

April 2021

The second year of the Gambling Related Financial Harm project runs October 20 to end September 21. For the second year we are running 4 targeted workshops on specific, emerging topics for thought leadership and discussion from representatives across key sectors (finance, gambling treatment, debt, industry). The first workshop was in March 21 on the subject of gambling blocking loopholes. It was well attended with excellent insights and suggestions for change. Summary document due for external dissemination. The next workshop in June 21 will relate to young people, age verification and financial harm.

November 2020

Gamcare has now delivered the first full year of the Gambling Related Financial Harm (opens in new tab) programme, bringing together an advisory panel across banking, gambling and debt sectors. The project has produced a set of tools and guidance for those sectors to help identify and refer those people harmed by gambling.

Publish a policy paper, drawing the financial services programme to a close, collating the findings and thinking from the programme’s research, workshops and cross-sector conversations to date.

Enabler: Collaboration

Partners: Money and Mental Health Policy Institute

Status: Delivered

Updates

June 2022

Over the last two years, Money and Mental Health has worked with financial services firms and people with lived experience of gambling-related harm to explore what banks and building societies can do to help customers struggling with this issue. This policy note brings together this work and explores the following challenges in greater depth . https://www.moneyandmentalhealth.org/wp-content/uploads/2022/01/Final-Gambling-Policy-note.pdf

Series of workshops with financial services firms to explore some of the issues raised during the MMHPI conference in more depth, and inform the best practice guide (MMHPI)

Enabler: Collaboration

Partners: Money and Mental Health Policy Institute

Status: Delivered

Updates

April 2021

This has been completed and a series of workshops have taken place

November 2020

MMHPI are in the process of convening a working group of representatives of key financial services firms to take part in workshops to further explore some of the issues raised in at the October conference. These sessions will take place in December-January.

Grass-roots sports programme development (GA)

Enabler: Prevention and education

Partners: GambleAware

Status: In progress

Updates

May 2022

Ongoing work to develop partnerships with sports bodies leading up to the World Cup

October 2021

No further updates at this time

November 2020

GambleAware's grass-roots sports programme development has been postponed due to COVID-19.

Single customer view pilot phase begins (BGC)

Enabler: Collaboration

Partners: Betting and Gaming Council

Status: Delivered

Updates

May 2022

The BGC continues to work with with the Information Commissioner's Office and the Gambling Commission to explore options for a single customer view.

https://ico.org.uk/for-organisations/regulatory-sandbox/current-projects#betting

April 2021

BGC has scoped out a trial on the sharing of at-risk customers and has launched a supplier selection process. The trial will launch pending confirmation of the legal basis for the sharing of this data from the ICO.

November 2020

BGC plans to launch Trial 1 Single Customer View Year 2 Q4. This is contingent upon clearance of the Trial by the ICO to ensure it is compliant with GDPR.

Work Safe - training products for industry, with initial focus on construction and finance sectors e.g. HR departments, consultants, trade unions etc. BetKnowMore Partnership with GamCare.

Enabler: Collaboration

Partners: BetKnowMore and GamCare

Status: Delivered

Updates

May 2022

Pilot deliveries of first awareness and capability building product have been started. Delivery is focused on large corporate clients. First deliveries have been to finance and construction industries.

October 2021

Project plan in place and progressing to target. The finalisation of thought leadership approach to generate the 'want' sector leadership and engagement for the program, collatoral build for social media channels in progress.

The toolkit is drafted and in design process ready for launch.

Consultation and design on webinar series to further stimulate debate. Expert reference panel formed and dates for intial meeting proposed.

April 2021

Initial delivery phase: recruitment and development of brand and content.

Developing tools in partnership with Experts by Experience and engaging with local services, this project is designed to improve awareness, provide essential information and training to facilitate clear pathways to treatment and support for people experiencing gambling harms. (GWL, GMCA)

Enabler: Collaboration

Partners: Gambling With Lives

Status: In progress

Updates

No updates available.

Engagement with unions and other large organisations (GA)

Enabler: Collaboration

Partners:

Status: In progress

Updates

May 2022

Beacon Counselling Trust and ARA are working with Unite to deliver training to unions, this work is not funded by GambleAware. We will be considering what the gaps are and where we might begin work in this area.

October 2021

Postponed until year 2 (2022/23) of GambleAware's strategy 2021-26

April 2021

Postponed until year 2 (2022/23) of GambleAware's strategy 2021-26

November 2020

Postponed until 2020/21 to allow for the development of GambleAware’s Commissioning Strategy 2021-26.

Begin collaborative research project to develop a methodology to detect harmful gambling behaviours and how problem gambling (i.e. vulnerability) can be detected during digital journeys based on customer behaviour. (City, University of London, LAB Group)

Enabler: Research to inform action

Partners: City, University of London

Status: In progress

Updates

May 2022

The online test records behavioural data (i.e. responses in the tasks/games), gambling severity data, and, most importantly, kinetic data. Kinetic data refers to metrics such as clicking, scrolling, swiping, mobile gyroscopic movements, and tapping.

In April 2022, we disseminated the test to many gamblers through charity networks (primarily GamBan and GamCare) and via research panellists. By early May 2022, we should have data from over 1000 participants.

Behavioural, gambling and mobile-specific kinetic data will be analysed via machine learning by partners at City. University of London in May 2022. Many of the machine learning algorithms and scripts have already been developed and will be implemented when participant data come in. The aim of using machine learning is to develop a model that can reliably predict whether someone is a vulnerable or non-vulnerable gambler based on their digital behaviour (i.e. how people click, scroll, swipe, tap, respond and move their phone). City and LAB will test the data using several models such as logistic regression, naive bayes, random isolation forest and timeseries autoencoder.

If we are able to build a model to accurately predict at-risk online mobile gambling behaviour, we are able to design mobile interventions that can nudge gamblers away from further harm and towards protection (e.g. one intervention might be a break-between-play or a headspace-style pop-up). If LAB and City reach this point, the next stage will be to implement said model in a live, digital environment with a gambling provider to examine how it works in the real world and can reduce UK gambling harms online.

The project is on-track to finish at the beginning of June 2022, though this depends on participant uptake complexity of machine learning modelling. A published report of the findings will be available upon request and project completion.

October 2021

City, University of London and LAB Group have made strong project progress. The completed report on gambling using online language data analysis revealed key insights about vulnerable gambling behaviour. This was presented to the DCMS and well-received. In October and November, City and LAB Group will provide another online language data analysis report focussing on new behaviours especially around ‘mobile gambling’ using recent data.

April 2021

City, University of London and LAB Group have made strong progress with the project. We have completed a data-driven stage of Comparative Linguistic Analysis Research to learn how gamblers think and discuss their behaviour, therefore revealing emerging trends and opportunities for intervention. We have also completed Qualitative Research to learn how gamblers interact kinetically when in online gambling journeys.

In the next stage of the project, City and LAB will conduct a large-scale quantitative test to collect kinetic and behavioural data which is then fed into machine learning analysis. The end goal from this is to develop new neuroscientific and behavioural digital tools to help prevent vulnerable gamblers from harm through dynamic digital solutions (e.g. changes to choice architecture) the industry can adopt quickly and easily.

November 2020

City, University of London and the LAB Group have received £330,000 in regulatory settlements funding to conduct detailed research into new methods to help identify and protect problem gamblers in digital spaces.

The funding will allow City, University of London and LAB's research teams to jointly develop new neuroscientific and behavioural tools to help address the harmful effects of problem gambling and addicted behaviours, and identify solutions the industry can adopt quickly and easily.

Publish best practice guide for financial services firms (MMHPI)

Enabler: Collaboration

Partners:

Status: Delivered

Updates

June 2022

The best practice guide was published in July 2021.

This guide, developed in collaboration with financial services professionals and people with experience of problem gambling, highlights three key areas in which banks can make a difference to customers:

  • Creating a culture of support, and ensuring staff are equipped to help.
  • Identifying and reaching out to those at risk.
  • Supporting and empowering those at risk.

https://www.moneyandmentalhealth.org/wp-content/uploads/2021/07/Gambling-Best-Practice-Guide.pdf

April 2021

The Best Practice guide is scheduled to be published in June this year.

November 2020

The publication of the MMHPI best practice guide has been pushed back until early 2021, to allow them to draw on the winter workshop discussions to inform this work. This will be hosted on the Institute's website, as part of the best practice hub for firms.

University student gambling harms reduction project working with universities from across Greater Manchester to improve awareness of and prevent gambling harms within the university population. (GMCA)

Enabler: Collaboration

Partners: Greater Manchester Combined Authority

Status: In progress

Updates

November 2020

Three of the four universities in Greater Manchester have completed training sessions to raise awareness and understanding of gambling harm, delivered in partnership with Beacon Counselling Trust (the fourth university is due to attend a session in November). This action will be followed up with further support on campuses and within universities to proactively raise awareness of gambling harm among students.

Citizens Advice partnership delivery of National Gambling Support Service (commenced Oct 2018) complete (GA)

Enabler: Collaboration

Partners: GambleAware

Status: Delivered

Updates

October 2021

Programme completed

April 2021

Programme was extended and will complete in May 2021.

Delivery of a research project which aims to detect and prevent gambling related harms as a cause of tenancy loss by establishing and putting in place early interventions (BCC, UoB)

Enabler: Research to inform action

Partners: University of Birmingham and Birmingham City Council

Status: In progress

Updates

No updates available.

Safer Gambling - Digital training programme for customer-facing workers in industry. Partnership with Ygam. (BKM)

Enabler: Collaboration

Partners: BetKnowMore and Young Gamers and Gamblers Education Trust

Status: Delivered

Updates

May 2022

Online module as well as bespoke workshops are being delivered to industry stakeholders. Delivery team consisting of YGAM and BKM staff is being expanded.

October 2021

Demand for the programme is increasing, with courses completed on the digital platform above projections. The training has been delivered to sections of the gambling sector, including; betting shops, AGCs, Bingo, Casinos and Online businesses. Training is delivered via a facilitated digital webinar platform, as well as face-to-face. Feedback has been very positive, with organisations booking additional modules after completing their initital allocation.

April 2021

In initial development phase of preparing six online modules for delivery.

Begin delivery of 'Mindful Resilience' programme to build the understanding, skills and capabilities of health care professionals in primary care networks and mental-health related Third Sector organisations to enable better awareness, screening and sign-posting support for individuals. (YGAM, BKM, Bournemouth Uni)

Enabler: Collaboration

Partners: Young Gamers and Gamblers Education Trust, BetKnowMore and Bournemouth University

Status: Delivered

Updates

May2022

Training delivery continues. YGAM have decided to extend the running of the programme to March 2023. Betknowmore UK will withdraw its involvement at the end of June 2022 but will remain a strong supporter of the programme.

October 2021

The mindful Resilience Programme has been fully launched, and a successful recruitment round has brought in detailed experience of NHS structures and process. The programme is making good progress aganst KPIs and target audiences are showing good engagement and demand for training. This will be assisted by a promotional video in current creation alongside early testimonials and endorsement from reputable stakeholders.

April 2021

Target audience expanding to include health and social care. Programme still in its development phase but delivery scheduled for May 2021.

November 2020

YGAM and BetKnowMore are working with Bournemouth University to deliver the 'Mindful Resilience' programme for healthcare professionals, and have appointed the Clinical Lead / Programme Manager for this project. The programme aims to train 504 GPs / Mental Health Practitioners, who will reach 252,000 vulnerable people.

The Mindful Resilience programme is set to start in November 2020, and has three strategic priorities:

  • (i) build the understanding, skills and capabilities of health care professionals in primary care networks and mental health-related Third Sector organisations to enable better awareness, screening and sign-posting support for individuals. This will be achieved by developing and then delivering evidence-based & externally accredited training content to professionals

  • (ii) lead an awareness campaign aimed at professionals to build awareness and relevance of this project within the mental-health sector

  • (iii) through qualitative and quantitative evaluation methods share insight and learning with a broad range of stakeholders including Department for Digital, Culture, Media and Sport (DCMS); Gambling Commission; Parliamentarians; National Health Service (NHS) mental health services and Third Sector mental-health charities.

  • YGAM leads new programme to train GPs on gambling & gaming addiction (opens in new tab)

  • YGAM appoints Doctor of Psychology to lead new programme for health professionals (opens in new tab)

Scoping of support for the armed forces' response to gambling harms in welfare, public health and primary care (GA)

Enabler: Research to inform action

Partners: GambleAware

Status: Delivered

Updates

November 2020

GambleAware's Bet Regret and National Gambling Treatment Service campaigns are being promoted across Forces TV and Radio, and recently contact details for BeGambleAware (opens in a new tab) and the National Gambling Helpline were issued to all British Army officers. Engagement with Defence Public Health and Defence Primary Care continues.

Review of bank card blocking tools published (Personal Finance Research Centre, GA)

Enabler: Evaluation

Partners: GambleAware and Personal Finance Research Centre

Status: Delivered

Updates

November 2020

A Blueprint for Bank Card Gambling Blockers (opens in new tab) was published in July 2020. This research is being delivered in partnership between GambleAware and the Personal Finance Research Centre at Bristol University, under the MAGPIE project.

Guidance for the finance sector on working with those vulnerable due to gambling (Personal Finance Research Centre, GA)

Enabler: Collaboration

Partners: GambleAware and Personal Finance Research Centre

Status: Delivered

Updates

October 2021

"Gambling, Vulnerability and FCA Compliance" published in July 2021. https://www.begambleaware.org/sites/default/files/2021-07/Gambling-vulnerability-FCA-compliance-MAIN-FINAL.pdf

April 2021

To be published 14 July 2021

November 2020

In development and on track for publication in Q4.

Money and Mental Health Policy Institute virtual conference for financial services professionals, sharing the latest evidence and best practice in preventing gambling harms (MMHPI)

Enabler: Collaboration

Partners: Money and Mental Health Policy Institute

Status: Delivered

Updates

May 2022

A second half-day conference was held on 2 November 2021. Coming nearly a year after the government announced a review of the Gambling Act 2010, discussions explored the progress made since the 2020 event, the emerging challenges experienced across the sector and the changing external gambling landscape. Speakers included Chris Philp MP, DCMS Minister for Tech and Digital Economy, Charles Randell CBE, Chair of the Financial Conduct Authority, cross-sector experts and experts by experience. It was another successful event with over 160 attendees taking part on the day. 2020 event: https://www.moneyandmentalhealth.org/event/financial-services-gambling-conference/

2021 event: https://www.moneyandmentalhealth.org/event/conference-how-financial-services-can-tackle-gambling-harm/

November 2020

The half day MMHPI conference took place on Tuesday 13 October. The Policy Institute were joined by a range of high-profile speakers for this event, including politicians, experts by experience and leading mental health practitioners. It was a very positive turnout, with over 230 registrations and 150 attendees on the day.

YouTube playlist (opens in new tab)

Evaluation of Gambling Support Service (Citizens Advice Scotland)

Enabler: Research to inform action

Partners: GambleAware

Status: In progress

Updates

May 2022

The Independent Process and Impact Evaluation of the Gambling Support Service project is ongoing (Phase 3) and the Final report is due August 2022.

Publish new research on the particular difficulties people are experiencing with gambling during the current outbreak, to engage financial services firms ahead of the conference (MMHPI)

Enabler: Research to inform action

Partners: Money and Mental Health Policy Institute

Status: Delivered

Updates

November 2020

The MMHPI report into the difficulties that people were experiencing with gambling during the first wave of the pandemic was published on Wednesday 15 July.

Key recommendations to help people with mental health problems protect themselves from harms relating to online gambling included:

  • a pause on online gambling advertising during the pandemic
  • the introduction of a limit on online gambling stakes
  • online advertising operators to work together to create an easy to use, single point exclusion tool to enable people to avoid online gambling adverts.

A Safer Bet: Online gambling and mental health (opens in new tab).

Roll out of gambling employee safer gambling policy framework and guidance across the industry (BGC)

Enabler: Collaboration

Partners: Betting and Gaming Council

Status: Delivered

Updates

October 2021

BGC Employee Guidance Policy adopted across all sector Membership

April 2021

BGC Employee Safer Gambling Policy Guidance published March 2021, BGC Members are committed to using the Guide when developing and implementing their own company policy and practises. https://bettingandgamingcouncil.com/uploads/BGC-EMPLOYEE-SAFER-GAMBLING-POLICY.pdf

November 2020

The Betting and Gaming Council have developed a template Employee Safer Gambling Policy and framework guidance to be rolled out to BGC Member operators.

Indicated: Front-line brief interventions and interaction by gambling staff

Publish report on trialling an information repository for good practice sharing on customer interaction research and data (GREO)

Enabler: Research to inform action

Partners: GREO

Status: Delivered

Updates

November 2020

GREO have published a full report and accompanying Infographic (opens in new tab) setting out the work to trial an information repository to share good practice on customer interaction research and data. This is available on the Research to Inform Action Evidence Hub.

Develop further guidance and identify best practice on the markers of gambling related harm and the use of behavioural analytics to identify potentially harmful gambling (BGC)

Enabler: Collaboration

Partners: Betting and Gaming Council

Status: Delivered

Updates

May 2022

Discussions continue between the Gambling Commission and industry on these issues. The industry will incorporate further guidance on customer interaction as it is published in the coming months by the Commission.

October 2021

The markers of harm has now become embedded in the ongoing work around consumer spend which will look at triggers and interactions.

April 2021

Following the closure of Senet in March 2020 the BGC has finalised the MOH project. A white paper capturing the agreed customer identification metrics and the testing protocols undertaken during the project has been completed. This paper has been shared with the Gambling Commission and the participating operators. Noting the rapid and continuous innovation in this area, the BGC has integrated future work around customer identification and interaction into its affordability work stream in order to ensure alignment with GC and DCMS priorities.

November 2020

The Betting and Gaming Council have combined the two workstreams on the markers of harm and updating guidance on behavioural analytics to identify harm. It is expected that work undertaken will result in guidance and the identification of best practice in the following 5 areas:

  • Area 1: Early engagement and interventions.
  • Area 2: Methods of interaction for different groups of customers.
  • Area 3: Scale of interaction dependent on potential levels of harm.
  • Area 4: Ensuring customers receive and act on interactions.
  • Area 5: Levels of resourcing for interactions

Completion of second phase of 'Phase Red' training programme and L4 suicide first aid qualification for gambling business staff (BKM, Nat Centre for Suicide Prevention)

Enabler: Collaboration

Partners: BetKnowMore and National Centre for Suicide Prevention

Status: Delivered

Updates

May 2022

Resources have been developed and pilot delivery of training product is ongoing. The service has developed a strong pool of experienced trainers and lived experience facilitators. Training delegates feedback has been very positive and interest in the programme has emerged from other sectors.

October 2021

The project is on schedule. There are 16 tutors from existing Suicide First Aid pool who will undergo a 2-day upskill in October 2021 .

The programme upskill has been developed and Gambling Related Harm training is integrated. The trainer and delegate manual developed and has been sent to all tutors and we are now pursuing C&G assurance.

Completion of guidance, training materials methods and resources to support gambling operators' staff when interacting with customers expressing suicidal thoughts (GamCare, Samaritans)

Enabler: Collaboration

Partners:

Status: Not started

Updates

May 2022

We have published our best practice guide ‘Reducing the risk of gambling related suicide’. The guide aims to provide guidance to the gambling industry to help gambling businesses understand and adopt practical steps to prevent gambling- related suicide.

https://www.samaritans.org/news/samaritans-new-guidelines-gambling/ https://media.samaritans.org/documents/Samaritans_Gambling_Harms_Guidance.pdf

October 2021

In May 2021, the e-learning and face to face training, co-created by GamCare and Samaritans, were launched. Since then, over 500 gambling industry staff have taken part in the free e-learning, and sessions of the face-to-face advance course have been run with senior industry staff.

Alongside this, Samaritans launched the Industry Guidelines.

The project in currently being independently evaluated by Cloud Chamber, due for completion in 2022. "

April 2021

Guidance for gambling business staff has now been developed by Samaritans with GamCare input, launching in May. Training products for gambling business staff developed by GamCare (free e-learning, plus more intensive facilitated session). The delivery phase of the project is due to end April 21 but with the training activity led by GamCare ongoing, as well as a joint evaluation of the project and products' effectiveness.

November 2020

Progress with the GamCare and Samaritans project to develop training and resources for gambling operators' staff to help them communicate with customers expressing suicidal thoughts was delayed to enable both partners to focus resources on providing support during the first wave of COVID-19.

The project was able to conduct research on the relationship between gambling harms and suicide, and held focus groups with key stakeholders to produce draft guidance for operators, with materials due to be finalised in early 2021.

Implementation of additional guidance for customer interaction by operators (GC)

Enabler: Regulation and oversight

Partners: Gambling Commission

Status: Delivered

Updates

November 2020

The Gambling Commission issued additional guidance on customer interaction in May 2020, to remind gambling operators of the need to proactively identify customers who may be experiencing gambling harm, and set out specific measures around protecting customers during the COVID-19 pandemic.

Issue formal consultation and call for evidence on strengthening requirements and guidance for customer interaction in online gambling, particularly on affordability (GC)

Enabler: Regulation and oversight

Partners: Gambling Commission

Status: Delivered

Updates

November 2020

The Gambling Commission published a consultation and call for evidence on strengthening requirements and guidance for customer interaction in November 2020. The consultation closes in January 2021.

Remote customer interaction - Consultation and Call for Evidence (opens in new tab)

Launch of 'Phase Red' training programme and L4 suicide first aid qualification for gambling business staff (BKM, Nat Centre for Suicide Prevention)

Enabler: Collaboration

Partners: BetKnowMore and National Centre for Suicide Prevention

Status: Delivered

Updates

November 2020

Stage one of BetKnowMore's Phase Red programme is coming to an end and stage two is being planned. Stage one included work to access virtual classrooms via Training Academy, providing a 4-hour version of established SFA training model, plus one-hour discussion with Betknowmore expert by experience, discussing issues around gambling related suicide. It also provided SFA resources with gambling related content and new Betknowmore developed resources.

Delivery of second phase of 'Phase Red' training programme and L4 suicide first aid qualification for gambling business staff (BKM, Nat Centre for Suicide Prevention)

Enabler: Collaboration

Partners: BetKnowMore and National Centre for Suicide Prevention

Status: Delivered

Updates

November 2020

The National Centre for Suicide Prevention and Betknowmore will expand the development of the Phase Red programme, including working together to produce a new City & Guilds quality assured qualification. Content development includes new video content and digital materials. Stage Two will also include work on service governance structure, service and business planning, staffing requirements and marketing.

Subject to analysis of the consultation and call for evidence, issue a formal consultation on proposals for specific customer interaction requirements for online gambling (GC)

Enabler: Regulation and oversight

Partners:

Status: Delivered

Updates

June 2022

The Gambling Commission has published a response to the consultation on strengthening customer interaction, focusing on the types of indicators gambling operators are required to monitor, automating processes for strong indicators, and restricting marketing to customers at risk of harm. Further guidance will be issued in June 2022.

https://www.gamblingcommission.gov.uk/consultation-response/remote-customer-interaction-consultation-response

April 2021

The consultation on remote customer interaction has now closed. The Commission will provide an update on the progress of the consultation in due course, which will be available on the consultations page of our website (GC)

Safer Gambling Week (IGRG)

Enabler: Regulation and oversight

Partners: Industry Group for Responsible Gambling

Status: Delivered

Updates

November 2020

Safer Gambling Week (opens in new tab) 2020 ran from 19th - 25th November. The campaign is led by the gambling industry and aims to create a conversation with customers, staff and the wider public about safer gambling, driving awareness of how to gamble more safely, the tools that are available to help people gamble safely all year round, and sources of more advice and support.

The whole of the UK and Irish gambling industry – amusement arcades, bingo clubs, bookmakers, casinos and online – came together to support Safer Gambling Week 2020.

Continuation of second phase of 'Phase Red' training programme and L4 suicide first aid qualification for gambling business staff (BKM, Nat Centre for Suicide Prevention)

Enabler: Collaboration

Partners: BetKnowMore and National Centre for Suicide Prevention

Status: Delivered

Updates

April 2021

Pilot delivered with Playtech. Next phase involves opening programme to other operators via Playtech academy and Betknowmore marketing.

Front-line training programs using lived experience to improve quality and effectiveness of interactions with those at risk or experiencing harm (EPIC)

Enabler: Prevention and education

Partners: Epic Risk Management

Status: In progress

Updates

May 2022

With the easing of restrictions we have continued to deliver these well-received courses face to face to several large gambling operators. In addition we have delivered multiple sessions to the senior leaders of a large operator. Feedback continues to be positive

October 2021

Program ongoing with face to face training resuming post-COVID in November. We continue to deliver live digital training on a daily basis.

April 2021

EPIC are providing Interactions Masterclasses to several operators through live and digital formats. This course looks at ways to improve the quality of interactions and covers effective questioning techniques and emotional management techniques in order to instil confidence and knowledge in the advisors. The course is informed and delivered by those with lived experience of gambling related harm and is accredited by the Institute of Leadership and Management.

Progress towards the public health approach

Initiate evidence review of prevention and education programmes (GREO)

Enabler: Research to inform action

Partners: GREO

Status: Delivered

Updates

May 2022

For further information on The Prevention and Education Review: Gambling-Related Harm is complete and published. https://www.greo.ca/en/prevention-and-education-evidence-review.aspx

October 2021

The Prevention and Education Review: Gambling-Related Harm is complete and published. The full report, executive summary, and chapter summaries, as well as supporting documentation is available on Greo's website within a dedicated documentation hub for the project.

https://www.greo.ca/en/prevention-and-education-evidence-review.aspx

November 2020

The project scope for GREO's evidence review of prevention and education programmes has been expanded to include the addition of an advisory committee, stakeholder consultations and external review processes. After consultation with the Commission, the completion date has been extended to September 2021, to build in these actions. GREO has developed a documentation hub to provide transparency and access to relevant project documentation. The hub is scheduled for launch in December 2020.

Building capacity and momentum for the whole system approach to reduce gambling harms in Glasgow City to be informed by the voice of lived experience - first engagement session in July (the ALLIANCE, ScotPHN, people with lived experience)

Enabler: Collaboration

Partners: Health and Social Care Alliance and Scottish Public Health Network

Status: Delivered

Updates

May 2020

The programme supported the development and delivery of the Glasgow Gambling Harms Summit in September 2021, which brought together key stakeholders from across Scotland.

Key messages from Summit: https://www.alliance-scotland.org.uk/blog/opinion/key-messages-from-the-glasgow-gambling-summit/

April 2021

The ALLIANCE have completed a significant piece of engagement to support ScotPHN's project to reduce gambling harm. The engagement consisted of a series of events, interviews and a survey to map what currently existed to support people experiencing gambling harm and outline key priorities to reduce gambling harm. Research conducted January and February 2021, report submitted March 2021.

November 2020

The ALLIANCE have completed engagement events and conversations with people with lived experience to establish lived experience forum and identify key priority areas for reducing gambling harm in Scotland.

Embedding the voice of lived experience in the whole system approach to reducing gambling harms in City of Glasgow, Equalities, Engagement and Experience Working Group inaugural meeting (the ALLIANCE, ScotPHN)

Enabler: Collaboration

Partners: Health and Social Care Alliance and Scottish Public Health Network

Status: Delivered

Updates

April 2021

The ALLIANCE have completed a significant piece of engagement to support ScotPHN's project to reduce gambling harm. The engagement consisted of a series of events, interviews and a survey to map what currently existed to support people experiencing gambling harm and outline key priorities to reduce gambling harm. Research conducted January and February 2021, report submitted March 2021.

November 2020

The work being taken forward by the ALLIANCE to embed the voice of lived experience in the whole system approach to reducing gambling harms in the City of Glasgow project is ongoing (opens in new tab), including two meetings of Equalities, Engagement and Experience Working Group Meetings and one engagement event in August 2020.

Glasgow City Council's Gambling Summit: Tackling Gambling Harms in the New Normal (Public Health Scotland)

Enabler: Collaboration

Partners:

Status: Delivered

Updates

October 2021

On 13th and 14th September Glasgow City Council, supported by Public Health Scotland and the Gambling Commission, held a virtual summit to bring together people with lived experience of gambling harms with experts in practice, research and policy to share knowledge, insights and ideas on tackling gambling harms in a world adapting to the impacts of the COVID-19 pandemic.

The summit took place online and included keynote addresses by national and local political leaders and experts by experience, as well as those with practical and research experience of preventing and treating gambling harms.

The summit used the National Strategy to Reduce Gambling Harms as its focus and sought to explore emergent research, best practice and to highlight the essential work that will be necessary locally and nationally as we rebuild systems and services after COVID-19. The summit will serve as a jumping off point to discuss the future challenges as we envisage as we seek to develop the public health response to this public health harm.

https://gccwebsitehosting.z16.web.core.windows.net/

Publish evidence review of prevention and education programmes (GREO)

Enabler: Research to inform action

Partners: GREO

Status: Delivered

Updates

October 2021

The Prevention and Education Review: Gambling-Related Harm is complete and published. The full report, executive summary, and chapter summaries, as well as supporting documentation is available on Greo's website within a dedicated documentation hub for the project.

https://www.greo.ca/en/prevention-and-education-evidence-review.aspx

April 2021

Greo is working with the Advisory Committee on the development of a dissemination strategy to ensure the report is accessible to key target audiences. Stakeholder outreach and customized knowledge products will accompany the publication of the full report scheduled for publication in September 2021.

Initiate evaluation into what works in prevention and early intervention (GA)

Enabler: Evaluation

Partners: GambleAware

Status: In progress

Updates

May 2022

All ongoing or upcoming prevention and education programmes will be evaluated in some form to contribute to the evidence base on what works, rather than just looking at prevention and early intervention specifically

October 2021

On workplan for 2022/23

November 2020

Scoping of GambleAware's programme of work to evaluate what works in prevention and early intervention has begun and will be progressed further following the development and publication of GambleAware’s Commissioning Strategy 2021-26.

Commission 'What works: Early Intervention" service design framework (GA)

Enabler: Evaluation

Partners:

Status: Not started

Updates

May 2022

This is still on hold and will be submitted into the wider system redesign work through TPX impact

October 2021

On workplan for 2022/23

November 2020

GambleAware's commissioning of 'What works: Early Intervention' service design framework has been postponed until 2021/22.

Development of strategic and operational groups to support gambling harm reduction, engaging partners from the wider system to explore actions that can be taken to prevent gambling harms in Greater Manchester (Greater Manchester Combined Authority)

Enabler: Collaboration

Partners: Greater Manchester Combined Authority

Status: Delivered

Updates

October 2021

A Greater Manchester wide Gambling Harm Reduction Board is established with representatives from public health teams within local authorities. This Board provides oversight of the GM programme and informs identification of priorities, and also acts as a forum to share ideas and best practice across localities in GM. Operational groups are being established to support delivery of specific interventions and activities, for example, an Evidence Working Group to develop a baseline of gambling harm in GM and a Treatment and Care Pathway Design Group, both with GM, NHS, third sector and national representation.

April 2021

Evidence Working Group established to develop understanding of extent and impact of gambling related harms on individuals, families and communities.

Expert by lived experience reference group continues to support the programme and exploring options to embed partnership working.

GM Gambling Harm Reduction Board now well established and meets on a monthly basis to review progress and develop actions."

November 2020

A Greater Manchester-wide Gambling Harm Reduction Board has been established with representatives from public health teams within local authorities. This Board provides oversight of the GM programme and informs identification of priorities, and also acts as a forum to share ideas and best practice across localities in the Greater Manchester Combined Authority. Operational groups are being established to support delivery of specific interventions and activities, for example, an Evidence Working Group to develop a baseline of gambling harm in GM and a Treatment and Care Pathway Design Group, both with GM, NHS, third sector and national representation.

A programme to implement and embed a sustainable, multi-component and collaborative public health approach across Yorkshire and the Humber region to tackle gambling related harms, including gambling related debt, with a focus on education and prevention and access to support and treatment (ADPH, Y&H)

Enabler: Collaboration

Partners:

Status: In progress

Updates

May 2022

We currently have a full time co-ordinator in place and engagement is underway at local authority level to scope potential early intervention via key services and settings in Yorkshire and Humber. The research and insight work with priority groups (gamblers and affected others) has begun and commissioned to inform and target interventions and communications to prevent and reduce gambling related harm and improve navigation to support.

Publish evidence review on prevention of gambling harms (PHE)

Enabler: Research to inform action

Partners:

Status: Delivered

Updates

October 2021

The review has now been published, it is available to access here: https://www.gov.uk/government/publications/gambling-related-harms-evidence-review.

April 2021

Public Health England has undertaken a major evidence review looking at the prevalence and impacts of gambling-related harms. Due to delays caused by Covid-19 this is now expected to be published in June 2021.

Engage with the Medical Research Council to discuss their work in trialling preventative public health approaches and potential collaboration (GC)

Enabler: Collaboration

Partners: Gambling Commission

Status: Delivered

Updates

April 2021

This action has been superseded: The Commission has progressed work to pilot measurement of harms and will make information available on this pilot later this year. We understand that the PHE evidence review is also due to be published in Summer 2021 and this and the Government Review of the Gambling Act 2005 will both help inform further work across the public sector on future research priorities and funding.

Facilitate a strategic policy roundtable to discuss common themes emanating from the research project and recommend national and local actions and publish a national learning resource based on the learning from this project. (Centre for Governance and Scrutiny)

Enabler: Collaboration

Partners: Centre for Governance and Scrutiny

Status: In progress

Updates

May 2022

At the time of updating, the guide for the 'Local Authority on scrutiny for gambling' was due for publication. For more info see https://www.cfgs.org.uk/publications/

October 2021

This is currently on track, dependant on stakeholder feedback on the '10 Questions Guide' to be published this Autumn.

April 2021

Following the Greater Manchester inquiry day we are compiling insights and actions for the publication of a national learning resource for scrutiny councillors to use in reviewing the topic of gambling harms. We plan on publishing this resource in the Autumn of 21 due to having to delay the facilitation of inquiry days with other local authorities following the recent coronavirus circumstances.

National Gambling Treatment Service Stigma and Gambling Harms Campaign (GambleAware)

Enabler: Prevention and education

Partners: GambleAware

Status: In progress

Updates

May 2022

Launched next phase of NGTS campaign in March 2022.

Commenced strategic development of holistic approach to tackle stigma. Publication of stigma scoping study, which will inform further commissioning, is forthcoming following copyedit and design. Projected publication is June 2022.

October 2021

Grant awarded in Aug 2021 for a scoping paper to identify what is known about stigma related to gambling and gambling harms to inform a larger grant award in 20222. Out put will be a narrative literarture review in Jan 2021

Campaign development in progress - strategic proposition research complete. Campaign due to be delivered in Q4.

Begin programme to share the findings of the evidence review into interventions for preventing or reducing gambling harm (NIHR)

Enabler: Research to inform action

Partners: National Institute for Health Research

Status: Delivered

Updates

November 2020

The findings of the NIHR-funded independent review of existing research into the effectiveness of interventions to reduce gambling related harms, to provide policy makers with best available evidence, are being shared by the Public Health Review Team at the University of Sheffield's School of Health and Related Research, and have been accepted for publication in the Lancet.

More information and to read the mapping review (opens in new tab)

Evidence review of prevention and education programmes - launch document hub (GREO)

Enabler: Research to inform action

Partners: GREO

Status: Delivered

Updates

October 2021

The Prevention and Education Review: Gambling-Related Harm is complete and published. The full report, executive summary, and chapter summaries, as well as supporting documentation is available on Greo's website within a dedicated documentation hub for the project.

https://www.greo.ca/en/prevention-and-education-evidence-review.aspx

April 2021

The report synthesis is currently underway. Several chapters are in draft, peer review, or with the Advisory Committee. The prevention and education programmes review will be organized by three measures: Universal, Selective, and Indicated. A first draft of the complete report is scheduled for mid-June 2021. This report will be made available through a documentation hub that will also provide access to relevant project documentation.

November 2020

GREO has developed a documentation hub to provide transparency and access to relevant project documentation for the evidence review of prevention and education programmes. The hub is scheduled for launch in December 2020.

Round table to consider the data available and required at a national level to inform a strategy to mitigate the impact of gambling harms with a particular focus on the City of Glasgow, and to support the future data needs for Scotland. (PHS)

Enabler: Collaboration

Partners: Public Health Scotland

Status: Delivered

Updates

October 2021

In December 2020 the Scottish Public Health Network hosted a round table to discuss measuring and monitoring gambling harms in Scotland, joined by statutory bodies, academics, Public Health England, the Advisory Board for Safer Gambling and the Gambling Commission.

The purpose of the round table was to scope what data was currently held, and what could be built upon in the longer term, at a national and local level to enable effective outcomes to reduce gambling harm. The session considered the potential role of Public Health Scotland in building sustainable public health surveillance.

https://www.gamblingcommission.gov.uk/about-us/transparency/html/minutes-from-sig-board-meeting-scotland-25th-january-2021

Interim report and draft case study publication of current and previous examples of councils tackling gambling harms through scrutiny (Centre for Governance and Scrutiny)

Enabler: Collaboration

Partners: Centre for Governance and Scrutiny

Status: Delivered

Updates

October 2021

This has now been completed . The Case study publication on the use of local scrutiny in tackling gambling harm can be accessed here: https://www.cfgs.org.uk/?publication=using-scrutiny-to-tackle-gambling-harms-case-studies

April 2021

The Centre for Governance and Scrutiny is producing a revised case study publication based on feedback from the Gambling Commission to demonstrate updated outcomes from cases and to present other public health issues being tackled through scrutiny. This will be published in May 21. The gambling harms inquiry day with the Greater Manchester Combined Authority and the 10 constituent local authorites in Greater Manchester was completed in Mar 21. It provided the forum to raise awareness about the issue locally, and to propose actions for councillors to implement within their own councils, alongside partners, and at the combined authority level. The Centre for Governance and Scrutiny will monitor the progress of actions that emerged from the inquiry day.

November 2020

The Centre for Governance and Scrutiny have researched councils in the UK where gambling harms, and the risk of gambling harms, has been explored through scrutiny. The insight from this activity was used to inform the case study publication and future guidance. They have also facilitated ‘inquiry day’ sessions with councils as a model for using deliberation between a range of stakeholders to reach agreement and formulate and draft a set of local actions on tackling gambling harms.

This has informed a case study publication showcasing previous examples of councils tacking gambling harms through scrutiny. The aim of sharing these examples is to provide useful precedents for councils either considering the topic on their scrutiny work programme or unsure of which approach to take.

Selective: Education programmes for priority groups

Commencement of the EFL Year 4 Programme in the 21/22 season

Enabler: Prevention and education

Partners: Epic Risk Management

Status: Delivered

Updates

May 2022

We have finished the roll out of the Year 4 programme for this season. We delivered our Year 4 content to 59 of the 72 EFL Clubs (82%). The outstanding clubs will receive this delivery during the 2022-23 season.

October 2021

This programme began roll out in September 2021. As of 08/10/2021, 5 sessions have been delivered, with a further 8 booked in for delivery by the end of October.

April 2021

To be finalised

Issue formal consultation on codifying voluntary standards and guidance for high value customers (GC)

Enabler: Regulation and oversight

Partners: Gambling Commission

Status: Delivered

Updates

November 2020

In June 2020 the Gambling Commission issued a consultation to respond to evidence (opens in new tab) from compliance and enforcement work and feedback from consumers which suggested that existing regulatory requirements that cover all customers were not being tailored and applied effectively to High Value Customers (HVCs). The Commission took into account the voluntary safeguards proposed by an industry working group in April 2020, and proposed mandatory requirements around managing and incentivising of high value customers.

FastForward project (commenced Nov 2018) to implement youth education programme across Scotland complete (GA)

Enabler: Prevention and education

Partners: GambleAware

Status: Delivered

Updates

October 2021

Work completes in October 2021 and a new grant agreement has been issued for the work from November 2021- October 2024.

April 2021

Fast Forward’s Scottish Gambling Education Hub delivers training across Scotland with the aim of helping organisations address gambling issues with young people.

Launch of University based Gambling Awareness Programme: EPIC will engage with Universities to deliver their gambling awareness model to those students most likely to be at risk of gambling harms. (EPIC)

Enabler: Prevention and education

Partners:

Status: Not started

Updates

October 2021

Awaiting sign off of funding.

Launch of Armed Forces Gambling Awareness Programme: EPIC is seeking to engage with the Armed Forces to deliver their gambling awareness model to service personnel. (EPIC)

Enabler: Prevention and education

Partners:

Status: In progress

Updates

October 2021

Successful pilot session delivered to soldiers in Phase 2 training.

We are currently exploring further funding options

Piloting a new approach to help those recovering from gambling related harms, this project aims to build resilience, prevent relapse and provide support to restart their lives via a three-stage education programme. (Epic Restart Foundation)

Enabler: Treatment and support

Partners: Epic Restart Foundation

Status: Delivered

Updates

May 2022

Over 70 people took part in EPIC Restart Foundation's pilot programme. Our activities focus on continual growth and improvement, helping our delegates develop their own transformational action plan with positive daily habits that sustain recovery - reducing the risk of further gambling harms being suffered due to relapse. External evaluation noted 'very promising results' and 'substantial growth across several areas including knowledge, confidence, skills and self awareness. In Year 2 we have focussed on increasing the accessibility, appeal and impact of the programme and seen a substantial increase in numbers of people reaching out for our support.

Delivery of a pilot national safer gambling awareness and education programme in Wales specifically targeting, but not limited to Welsh language users. (Deal Me Out CIC)

Enabler: Collaboration

Partners:

Status: In progress

Updates

May 2022

We deliver specialised workshops across Wales, delivered in both the Englah and Welsh language. The workshops are interactive and delivered as a three-part program, covering Gambling, Gaming and Cryptocurrency, Trading & Investing. We are now at the evaluation finalisation stage of the project.

Launch of National Education Programme for children and young people, running to December 2023: awareness, workforce development, parents families and wider networks (YGAM, GamCare)

Enabler: Collaboration

Partners: GamCare and Young Gamers and Gamblers Education Trust

Status: Delivered

Updates

June 2022

At the end of the second year of the Young People's Gambling Harm Prevention Programme GamCare has directly delivered education workshops to 28,527 young people. Bringing them engaging and interactive content about gambling harms, marketing practices and emerging gambling like activities such as Lootboxes and Crypto-currency. We have also supported 7,541 professionals to undertake our training sessions, upskilling them to spot the signs of gambling related harms and have meaningful conversations with young people.

  • We have recruited our Youth Advisory Board, made up of 12 young people aged 11-17 from a diverse range of backgrounds who ensure young people's views remain at the heart of all the work we do
  • We have gained status as a youth friendly employer and a Duke of Edinburgh Award approved activity provider, enabling us to reach and support more young people
  • We have integrated the work of our Young People's Support team and our Youth Programme team to maximize ways of working and ensure our internal systems leave no young people behind

April 2021

GamCare and YGAM launched the Young People’s Gambling Harm Prevention Programme in April 2020. The Programme has operated online and face to face delivering training to 6314 youth professionals and workshops to 7331 young people. The Young People Service is now offering treatment for under 18s and was launched in Sept 2020.

November 2020

In 2020 YGAM launched a National Education Programme for children and young people, in partnership with GamCare to provide age-appropriate treatment. Between January and October, YGAM have worked with 2,240 practitioners and schools and have reached more that 170,000 young people and are on track to exceed their annual targets.

YGAM have also secured City & Guilds Assured Standard for second year (opens in new tab), and have increased their reach across England, Wales and Northern Ireland with the recruitment of eight new full-time Education Managers.

As part of the programme, they have collaborated with the Metropolitan Police (opens in new tab) to deliver programme to at risk groups, supported Safeguarding Week (opens in new tab), and collaborated with Street Games to deliver the programme, as well as Unison (opens in new tab).

Ongoing delivery of the Professional Cricketers' Association (PCA) Gambling Awareness Programme (EPIC)

Enabler: Prevention and education

Partners: Epic Risk Management

Status: In progress

Updates

May 2022

Roll out of Year 2 of this programme will begin from September 2022.

October 2021

EPIC Risk Management are nearly at the conclusion of Year 1 of this programme, having delivered to all Academy teams, and with one outstanding Women's team awaiting delivery (this will take place in November 2021).

Roll out of Year 2 will begin in January 2022 to the Men's County Cricket teams.

April 2021

EPIC Risk Management began their 4-year PCA programme with awareness and education sessions to all academy players across the 18 county teams and to first team players of the 8 regional womens teams. EPIC Risk Management are working across professional sport and working closely with players to raise awareness and prevent gambling related harm amongst professional athletes and to educate them on why they are more at risk.

Develop, deliver & evaluate an evidence-led prevention programme for the BAME community (YGAM, RedCard, TalkGen, ClearView Research)

Enabler: Collaboration

Partners: Redcard, TalkGen and Clearview

Status: In progress

Updates

May 2022

The Preventing Gambling Harms In Diverse communities is a programme which aims to address higher rates of gambling harms in ethnic minority communities through education directly to young people as well as via faith and community leaders. The education programme aims to raise awareness of the issues and sign posting services available.

Ongoing delivery of the Counter-Striker Professional Players Association (CSPPA) Gambling Awareness Programme (EPIC)

Enabler: Prevention and education

Partners: Epic Risk Management

Status: In progress

Updates

May 2022

We have commenced Year 2 of this programme, Feedback has been really positive from both officials and players alike

October 2021

One more month of content (Vulnerability) remains to be sent to the CSPPA prior to the end of October. During November and December research questions will be sent to the players within the Counter-Striker Professional Players Association (CSPPA) to gauge the impact of the content.

April 2021

EPIC Risk Management will be working with the Counter-Strike Professional Players' Association to raise awareness of problem gambling and the convergence of gambling through gaming. This will be delivered by sharing digital online content and live online sessions to all of their players across 57 countries.

Conduct ProGRAM-A pilot delivery (PReventing Gambling RelAted harM in Adolescents) a peer delivered, social network and school based intervention to raise awareness of gambling related harm among young people (University of Edinburgh)

Enabler: Research to inform action

Partners: University of Edinburgh

Status: Delivered

Updates

October 2021

We are now near the end of our feasibility study in one secondary school and plan to submit a funding proposal to the NIHR on the 30th November 2021 to request funding for a larger pilot study.

April 2021

The widespread closure of schools across Scotland during the 2019-21 academic year has caused a delay to delivering the University of Edinburgh's ProGRAM-A pilot of peer delivered interventions to raise awareness of gambling harms. The team have secured a small extension and plan to conduct the pilot delivery of PRoGRAM-A in August 2021 (COVID permitting). "

November 2020

The widespread closure of schools across Scotland during the 2019-20 academic year has caused a delay to delivering the University of Edinburgh's ProGRAM-A pilot of peer delivered interventions to raise awareness of gambling harms. The team have secured a 6 month extension until 31st July 2021 and plan to conduct the pilot delivery of PRoGRAM-A in January 2021 (COVID permitting).

Continuation of Private Sector Gambling Awareness Programme. (EPIC)

Enabler: Prevention and education

Partners: Epic Risk Management

Status: Delivered

Updates

April 2021

There has been good uptake here with increased recognition of the effects of COVID on gambling behaviours and the provision of online delivery.

November 2020

EPIC Risk Management use their personal accounts of lived experience to raise awareness of gambling harms and more importantly we empower to take control of their gambling and signpost to the support functions that are available. The initial focus of this programme has been the construction industry, where early research suggests there are high rates of gambling usage.

EPIC continue to engage and deliver this programme in one of Europe’s largest transport projects (HS2). These sessions are supplemented with robust anonymised data capture which in turn enables EPIC to work with the organisations to identify trends and develop future support programmes.

Complete delivery of ProGRAM-A peer delivery prevention pilot programme for secondary schools in Scotland (University of Edinburgh)

Enabler: Research to inform action

Partners: University of Edinburgh

Status: Delivered

Updates

May 2022

Project completed in November 2021. A funding application for a pilot study is currently under review with the National Institure for Health Research. Outcome expected in summer 2022.

October 2021

We are now near the end of our feasibility study in one secondary school and plan to submit a funding proposal to the NIHR on the 30th November 2021 to request funding for a larger pilot study.

Completion of the EFL Year 3 Programme which aims to raise awareness of gambling harm through accounts of lived experience (EPIC)

Enabler: Prevention and education

Partners: Epic Risk Management

Status: Delivered

Updates

October 2021

There are 25 clubs still remaining on EFL Year 3 programme to Academy teams. Five clubs are booked in by the end of October 2021 and hope to deliver to the majority of these by the of 2021.

April 2021

EPIC Risk Management started their 3rd year of the 5 year EFL programme with education sessions to academy players across the 72 EFL clubs, expanding the sessions to the members of the U23 and U18 squads. EPIC Risk Management are working across professional sport and working closely with players to raise awareness and prevent gambling related harm amongst professional athletes and to educate them on why they are more at risk. Across the 5 year programme data and research will be collected in partnership with the University Campus of Football Business to idetify trends amongst a high risk population.

Evidence review of effective gambling harm prevention education (PHSE Assoc, GA)

Enabler: Evaluation

Partners: GambleAware and Personal, Social, Health and Economic Education Association

Status: Delivered

Updates

November 2020

In partnership the PSHE Association (opens in new tab) and GambleAware have produced an evidence review of effective gambling harm prevention education. The ‘Gambling Education: Theory and Evidence Scope’ is now online.

Scottish Gambling Education Hub conference (FastForward, GA)

Enabler: Collaboration

Partners: FastForward and GambleAware

Status: Delivered

Updates

November 2020

The Scottish Gambling Education Hub (opens in new tab) conference was planned for May 2020 and has been postponed due to COVID-19. Expected Spring/Summer 2021.

Commencement of Year 2 of State School Education Programme which aims to raise awareness of gambling harm through accounts of lived experience (EPIC)

Enabler: Prevention and education

Partners: Epic Risk Management

Status: Delivered

Updates

November 2020

EPIC Risk Management are working with schools and their students to raise awareness and prevent gambling related harm amongst young people. This includes visits to 100 schools, twice each, over a two-year period 2019-2021 in the UK and potentially Ireland. In the previous academic year, EPIC have reached over 33,000 young people. This two-year period will allow for a robust anonymised data capture and in turn this will enable EPIC to work with the University Campus of Football Business to identify trends over a two-year period.

Delivery of State School Gambling Harm Awareness Programme (EPIC)

Enabler: Prevention and education

Partners:

Status: In progress

Updates

May 2022

We have continued our delivery to state schools through face-to-face and live online delivery.

October 2021

Delivery has began to 200 State Schools across the country. 50 will receive face to face delivery, with the remaining 150 having access to online videos and resources. This will be accompanied by 10 x webinars (5 for staff, 5 for parents). The whole programme will be delivered by EPIC Risk Management, WhysUp and TeenTips.

Gambling Education Hubs in England and Wales.

Enabler: Collaboration

Partners: GambleAware

Status: In progress

Updates

May 2022

Scottish Gambling Education hub evaluation was commissioned in October 2021. England and Wales work was commissioned in March 2022. Independent evaluation of Scottish Gambling Education Hub published in April 2022. Independent evaluation of all three hubs currently being commissioned by competitive tender (Appointment in July 2022) https://www.begambleaware.org/sites/default/files/2022-04/SGEH%20Evaluation%20Final%20Report_0.pdf

October 2021

Tender process currently underway, expected to complete in November 2021 with preferred provider in place from Q4 2021/22

April 2021

Building on the learning from the Scottish Gambling Education Hub delivered by Fast Forward, GambleAware will be issuing ITT’s for Hubs in England and Wales in Q2.

Independent evaluation of Scottish Gambling Education Hub initiated (IFF)

Women's services research project. Primary and secondary research on service experiences and needs of women experiencing gambling harms (BetKnowMore)

Enabler: Prevention and education

Partners: BetKnowMore

Status: In progress

Updates

May 2022

The project is complete. Final project report published and available at https://assets.website-files.com/6083d49a695f4ad43b5148c9/61e691bec135a273411b61d9_BKM_Women_%26_Gambling_2021_Part%202_v04.pdf

Dissemination activities include blogs, podcasts, interviews and presentations. Research findings are being used to develop a new online women’s peer support group to cover GB and Ireland.

Betknowmore UK has responded to key findings in the research, and launched a new women-only service called New Beginnings. The service provides structured support group meetings, over a 10 week period. New Beginnings received 32 pre-registrations from women expressing their interest in the programme.

In the first two cohorts 13 women have committed to the 10 week programme with interest already in the next cohorts.

Complimentary resources being developed to enhance the programme, including a journal.

October 2021

The draft report is complete and will be published in November 2021. The Women's round table was set up to discuss the findings and included 3 women with lived experience and representatives from GamCare and Gordon Mood. This is to be filmed and disseminated in Safer Gambling Week.

April 2021

Primary research underway in April and May 2021. Project to complete in June 2021 with report delivery. Promotion event planned for summer 2021.

Literature review complete and published at: https://assets.website-files.com/57358f6a2f881afc50a008b6/6045eb1ae0158a0c33f79385_BKM_Women_%26_Gambling_Related_Harm.pdf

Launch of Support App: This resource has been developed to support the awareness sessions by providing helpful and useful information on Gambling and Gaming, as well as signposting to support services. (EPIC)

Enabler: Treatment and support

Partners: Epic Risk Management

Status: Delivered

Updates

April 2021

This is included in our education programmes. So far feedback has been very positive.

Pitching In Gambling Awareness Programme for the Trident Leagues, which make-up levels seven and eight of the English football league pyramid, to raise awareness through personal Lived Experience and will raise awareness of sports betting integrity and the support available. (EPIC)

Enabler: Prevention and education

Partners:

Status: Delivered

Updates

May 2022

This programme began in November 2021 and concluded at the end of April 2022. We aimed to engage with all 244 Step 3 and 4 clubs, delivering to their first team squads (players, manager, coaches and backroom staff). All delivery was online to ensure accessibility to all, taking training, fixtures and work life in to consideration. We have also made Online Resources and pre-recorded lived experience videos available to these clubs.

October 2021

Due to commence from January 2022

April 2021

This programme was postponed due to COVID. The programme will commence in August when the league commences/start of the season.

PSHE curriculum in England to include gambling components (DfE, PHSEA)

Enabler: Prevention and education

Partners: Department for Education and Personal, Social, Health and Economic Education Association

Status: Delivered

Updates

November 2020

From September 2020, all schools in England are required to deliver the PSHE curriculum. The PSHE Association have worked with GambleAware to develop a comprehensive set of curriculum support materials for teachers to help deliver the gambling harm elements now included in that curriculum. In this year’s young people's gambling report, nearly a quarter (24%) of 11-16 yos said that a teacher had spoken to them about potential problems that gambling can lead to - we expect to see that increase year on year.

https://www.pshe-association.org.uk/news/new-lesson-plans-tips-and%C2%A0podcast-gambling-harm (opens in new tab)

Deliver Youth Outreach education programme in Wales (ARA)

Enabler: Collaboration

Partners: Addiction Recovery Agency

Status: Delivered

Updates

April 2021

ARA's Youth Outreach programme in Wales has seen over 300 young people and professionals working with young people in 2020-21 so far, providing education about gambling harms and promoting prevention and early intervention.

However, as the lockdown is eased, it is hoped that progress can re-start, particularly given the potential to improve the sector over the long term by learning and embedding lessons from the last year on areas such as resilience, programme innovation and the use of digital resources.”

November 2020

ARA's Youth Outreach programme in Wales has seen over 300 young people and professionals working with young people in 2020-21 so far, providing education about gambling harms and promoting prevention and early intervention.

Year 1 of State School Education programme concludes with fully evaluated report (EPIC)

Enabler: Evaluation

Partners: Epic Risk Management

Status: Delivered

Updates

November 2020

The evaluation of the first year of EPIC's state school education programme has completed and informed the delivery of year 2. During this first academic year, EPIC reached over 33,000 young people. The second year of the programme will allow for a robust anonymised data capture.

Launch of YGAM Education & Prevention Strategy dedicated resource, with a live table containing updates to progress, planned activity and evaluation framework supporting the National Strategy (YGAM)

Enabler: Collaboration

Partners: Young Gamers and Gamblers Education Trust

Status: Delivered

Completion of the EFL Year 2 Programme which aims to raise awareness of gambling harm through accounts of lived experience (EPIC)

Enabler: Prevention and education

Partners: Epic Risk Management

Status: Delivered

Updates

April 2021

EPIC Risk Management started their 2nd year of the 5 year EFL programme with education sessions to all first team players across the 72 EFL clubs, building on from the year 1 content. EPIC Risk Management are working across professional sport and working closely with players to raise awareness and prevent gambling related harm amongst professional athletes and to educate them on why they are more at risk. Across the 5 year programme data and research will be collected in partnership with the University Campus of Football Business to idetify trends amongst a high risk population.

Completion of the EFL Year 1 Programme which aims to raise awareness of gambling harm through accounts of lived experience (EPIC)

Enabler: Prevention and education

Partners: Epic Risk Management

Status: Delivered

Updates

April 2021

EPIC Risk Management began their 5-year EFL programme with awareness and education sessions to all first team players across the 72 EFL clubs. EPIC Risk Management are working across professional sport and working closely with players to raise awareness and prevent gambling related harm amongst professional athletes and to educate them on why they are more at risk. Across the 5 year programme data and research will be collected in partnership with the University Campus of Football Business to idetify trends amongst a high risk population.

Selective: Targeted campaigns and resources for priority groups

Building on ‘Gambling: the Young BAME Perspective’; publish evaluation of resources (and development of specific resources) for practitioners working with young and vulnerable young people from BAME communities around gambling & gaming (YGAM, Clearview)

Enabler: Evaluation

Partners: Clearview and Young Gamers and Gamblers Education Trust

Status: Delivered

Updates

November 2020

The audit and evaluation of YGAM's resources to support practitioners working with young and vulnerable young people from BAME communities was completed by Clearview Research (opens in new tab). Content co-creations sessions have been completed and reports published on the YGAM website.

Secondary analysis of data on women and gambling (GA)

Enabler: Research to inform action

Partners: GambleAware

Status: Delivered

Evidence sessions with parliamentarians to inform independent commission on crime and problem gambling (HL)

Enabler: Research to inform action

Partners: Howard League for Penal Reform

Status: Delivered

Updates

April 2021

The fifth evidence session was held on Thursday 10 December 2020. The Commission heard evidence from Sir Iain Duncan Smith MP and Carolyn Harris MP.

Read the minutes of the evidence session (opens in new tab) and supplementary questions (opens in new tab).

November 2020

The Howard League are holding a series of oral evidence sessions with parliamentarians and people with lived experience of gambling harms, to inform the Independent Commission on Crime and Problem Gambling.

An oral evidence session with Carolyn Harris MP and Rt Hon Sir Iain Duncan Smith MP is on Thursday 10 December 2020, to inform the Commission on the work of the Gambling Related Harms APPG."

Lord Chadlington - briefing note (opens in new tab)

Minutes of the evidence session (opens in new tab)

Further sessions will take place early 2021.

Commission research on gender and gambling (GA)

Enabler: Research to inform action

Partners: GambleAware

Status: Delivered

Updates

April 2021

Women in Focus: a secondary data analysis of the Gambling Treatment and Support study (opens in new tab) was published by GambleAware in July 2020 https://www.begambleaware.org/sites/default/files/2020-12/women-in-focus-report.pdf

November 2020

Due to be issued in Q3.

Commission research on race, ethnicity and gambling (GA)

Enabler: Research to inform action

Partners: GambleAware

Status: Delivered

Updates

April 2021

YouGov report published by GA in Dec 2020. The report can be accessed here: https://www.begambleaware.org/sites/default/files/2020-12/2020-12-09-gambling-among-adults-from-black-asian-and-minority-ethnic-commmunities-report.pdf

November 2020

Due to be issued in Q3.

Publish literature review to inform independent commission on crime and problem gambling (HL)

Enabler: Research to inform action

Partners: Howard League for Penal Reform

Status: Delivered

Updates

November 2020

The Howard League for Penal Reform have published a literature review (opens in new tab) as part of research to inform the Independent Commission on Crime and Problem Gambling.

Subject to consultation, bring into effect regulatory changes to ensure compliance with requirements and guidance on high value customers (GC)

Enabler: Regulation and oversight

Partners: Gambling Commission

Status: Delivered

Updates

November 2020

The Gambling Commission's strengthened requirements and associated guidance for managing relationships with high value or VIP customers came into effect in October 2020.

High Value Customers: Industry guidance

Publish response to formal consultation on codifying voluntary standards and guidance for high value customers (GC)

Enabler: Regulation and oversight

Partners: Gambling Commission

Status: Delivered

Updates

November 2020

The Gambling Commission published its response to the consultation on high value customers in September 2020. The consultation received 81 written responses and ran for 8 weeks.

Commission research into what works in engagement with young people to prevent current and future gambling harms (GA)

Enabler: Research to inform action

Partners:

Status: In progress

Updates

May 2022

Being scoped as part of new pillar of activity on children, young people and families. Outcomes planning session being arranged for July.

October 2021

Due to be issued Q4.

November 2020

Due to be issued Q4.

Review actions to prevent harm to children and young people (GC)

Enabler: Evaluation

Partners:

Status: Delivered

Updates

April 2021

The Commission will provide evidence and advice on actions to prevent harm to children and young people as part of the Government's review of the Gambling Act 2005 (GC)

Women and gambling: developing a gendered approach to deliver a prevention campaign (GA)

Enabler: Research to inform action

Partners:

Status: In progress

Updates

May 2022

Successfully launched the Women's Prevention Campaign in January 2022.

Evaluation is showing that the campaign performed effectively, with strong campaign awareness translating into reported behaviour change.

October 2021

The grant was awarded to IFF in August 2021 in a consortium with GamCare’s Women Programme and two senior academics at the University of Bristol, including Professor Maria Fannin, a human geographer specialising in gender studies.

Women's Prevention Campaign to be delivered January 2022. Creative development is currently in qualitative research stage.

November 2020

On track to deliver.

Preliminary findings from research prioritising veterans (the UK Veterans’ Health & Gambling Study or VEGAS) to examine gambling attitudes and behaviour, mental health and healthcare utilisation in armed forces veterans and non-veterans (HCRW, Swansea University)

Enabler: Research to inform action

Partners: Health and Care Research Wales and Swansea University

Status: Delivered

Updates

October 2021

The full report has been published on the 23rd September 2021.

The United Kingdom Armed Forces Veterans' Health and Gambling Study https://s31949.pcdn.co/wp-content/uploads/20210906-SwanseaUni-Gambling2-Report-v8-FINAL.pdf

April 2021

Research prioritising veterans (i.e., the UK Veterans’ Health & Gambling Study (opens in new tab) or VEGAS), which is funded by Forces in Mind Trust, is nearing the completion of data collection, with preliminary findings expected in early 2021.

November 2020

Research prioritising veterans (i.e., the UK Veterans’ Health & Gambling Study (opens in new tab) or VEGAS), which is funded by Forces in Mind Trust, is nearing the completion of data collection, with preliminary findings expected in early 2021.

Project completion of 'Know Your Mind' workforce wellbeing programme (BKM, BBW Mind, Playtech)

Enabler: Collaboration

Partners: BetKnowMore and BBW Mind

Status: Delivered

Updates

October 2021

The Know your Mind project concluded June 2021.

The resources and reports have been disemminated to stakeholders.

Initiate research on impact of message framing on problem recognition (GA)

Enabler: Research to inform action

Partners: GambleAware

Status: Delivered

Updates

November 2020

GambleAware's research on the impact of message framing (opens in new tab) is in delivery by LSBU and YouGov, reporting in Q4.

Commission research on lived experience of prisoners (HL)

Enabler: Research to inform action

Partners: Howard League for Penal Reform

Status: Delivered

Updates

June 2022

The final report can be found here: https://howardleague.org/wp-content/uploads/2022/03/Lived-Experiences-report-FINAL-2.pdf and summary report https://howardleague.org/wp-content/uploads/2022/03/Lived-Experiences-Summary-FINAL-2.pdf Copy of PowerPoint presentation givent to the Commission https://howardleague.sharepoint.com/:p:/r/sites/Prgms/_layouts/15/Doc.aspx?sourcedoc=%7BB14DFED2-1962-4E75-8719-BE2A570532AF%7D&file=L%20Smith%20Howard%20League%20Crime%20and%20Gambling%20Nov%202021.pptx&action=edit&mobileredirect=true

October 2021

Data collection (interviews) is now complete, with a total sample of 22 interviews. The analysis of the data and write up of the report is currently taking place. The research findings will be presented to Commissioners at the next meeting on 23 November 2021, followed by the publication of the report at the end of the year.

April 2021

Ongoing with the final report due after the summer

November 2020

The team at the University of Lincoln have been appointed by the Howard League to carry out research into lived experience (opens in new tab) of problem gambling and crime.

Covid- 19 and the South Asian Community (BCT, ARA, GREO)

Enabler: Collaboration

Partners: Beacon Counselling Trust, Addiction Recovery Agency and GREO

Status: In progress

Updates

June 2022

Our culturally relevant and sensitive education and training material has meant our gambling harm education is well-received and appropriate for Madrasah’s (faith supplementary schools), Mosques and organisations which serve the South Asian communities. Some of our highlight deliverables which reflect the success of the project include: Over 300 attendees at Friday prayers at the Abdullah Quilliam Society received GRH education, and 200 young people and adults received GRH education including a lived experience testimony in one of the largest mosques in Preston, Lancashire.

October 2021

Beacon Counselling Trust have had some excellent engagement opportunities as part of the 'Breaking the Sharam' project. In May 2021 BCT produced 'Gambling In The Asian Community' - ‘Breaking the Sharam with Gambling Harm’ a 4 minute film highlighting the issues facing the South Asian community concerning gambling harms and how to seek support, which has received a lot of positive feedback and comments following the film being released. The film can be view via https://www.youtube.com/watch?v=6v0NjG6inWI&t=10s

BCT have delivered education workshops engaging several Madrassahs (Islamic School) in Bolton, Preston, Oldham and Rotherham reaching in excess of 400+ children and young people. BCT have forged a great partnership link with Flowhesion, an organisation operating across Greater Manchester, and we are now preparing to deliver the 'Bet You Can Help' training programme containing the 'Breaking the Sharam' module with 200 faith leaders and Imams scheduled to run in January 2022.

BCT and its partner ARA have been shortlisted at the forthcoming 2021 Global Regulatory Awards (GRAs) under the category of Outstanding Contribution to Safer Gambling with the awards presentation scheduled for Thursday 21st October 2021. More recently on Thursday 14th October 2021 the 'Breaking the Sharam' project team attended a key event, hosted by Bishop Paul Bayes from the Diocese of Liverpool, addressing more than 20 faith leaders from across the region and received great interest in working collaboratively with faith and diverse community groups. BCT have received requests to attend numerus faith groups and deliver both training and awareness raising opportunities supported by key faith figureheads.

April 2021

The South Asian community in the UK was especially impacted by the outbreak of COVID-19. Numerous sources documented the initial and disproportionate impact of the of the pandemic on this community.

Additionally, the intelligence from the South Asian community is that this community is suffering disproportionately from gambling related harm during the pandemic, as validated by the first conference on this subject “BREAKING THE SILENCE” OF GAMBLING HARMS WITHIN THE SOUTH ASIAN COMMUNITY, November 2020, which was the springboard for this pilot.

This ground breaking piece of work is a partnership project, between the Beacon Counselling Trust , ARA, GREO and multiple organisations that specialise in providing support to the South Asian Community such as the Lancashire Council of Mosques and The Muslim Council of Great Britain.

To meet the needs of an underserved ethnocultural population with unique requirements, this two year project will build capacity in the South Asian community to reduce gambling harms by implementing a culturally appropriate training model through an adapted and translated RSPH accredited BYCH model with local Community Connector’s trained to engage on the ground,.

They will provide advice , guidance and facilitate as necessary a clear path way into culturally appropriate support services

This programme builds on the successful RSPH Communities in charge of alcohol model, to help support communities engage with gambling harms, a community grass roots approach.

It is anticipated that in the future, the GREO evaluated learning from this pilot , can be scaled up to provide effective gambling harm reduction strategies for South Asian populations across the UK.

Scoping study on gambling, race and ethnicity (GA)

Enabler: Research to inform action

Partners: GambleAware

Status: Delivered

Updates

November 2020

GambleAware will publish their scoping study on gambling, race and ethnicity in December, 2020 to coincide with the webinar on race, ethnicity & gambling scheduled for 9th December.

Commission research on sentencers’ understanding and treatment of problem gamblers (HL)

Enabler: Research to inform action

Partners: Howard League for Penal Reform

Status: Delivered

Updates

October 2021

The full report has been published in October 2021 . Sentencers’ understanding and treatment of problem gamblershttps://howardleague.org/wp-content/uploads/2021/09/Sentencers-report-FINAL-Online.pdf

A summary of the report has all been released https://howardleague.org/wp-content/uploads/2021/09/Sentencers-Summary-FINAL-Online.pdf

April 2021

Final findings are being analysed and final report due in May 2021.

November 2020

The Howard League have appointed Staffordshire University to carry out research with the Magistrates Association into Sentencers' understanding and treatment of problem gamblers.

Sentencers’ understanding and treatment of problem gamblers (opens in new tab)

Further to publishing research, work with partners to review evidence and identify effective actions around the impact of advertising on children and vulnerable people (GC, ASA)

Enabler: Regulation and oversight

Partners: Advertising Standards Authority and Gambling Commission

Status: Delivered

Updates

November 2020

Since publishing the GambleAware-funded research into the impact of advertising on children and vulnerable people, both the Gambling Commission and the Advertising Standards Authority have taken steps to address a number of recommendations in the research. Most recently (Q3), the ASA have issued a consultation to update the guidance on appeal to children, which has implications for advertisers' use of images, celebrity endorsements and influencers.

Universal: Improved upfront protections and tools

Initiate third-party commissioning of credit card ban evaluation (GREO)

Enabler: Evaluation

Partners: GREO

Status: Delivered

Updates

October 2021

The interim evaluation of the Gambling Commission’s credit card ban was published on 2 November 2021.

The evaluation of the Credit Card Ban for Gambling in Great Britain was awarded in June 2021 to NatCen Social Research. The project is currently underway and on track for completion in February of 2023.

April 2021

Project governance structure for the third party evaluation includes: Steering Committee for overall direction and advise; Advisory Committee for sector specific recommendations and guidance; Key Stakeholders will receive regular updates.

November 2020

GREO are working to establish the governance structure for the evaluation of the ban on credit cards to fund gambling online. The tender will be issued in January 2021.

Publish first draft code of conduct on sports sponsorship (BGC)

Enabler: Prevention and education

Partners: Betting and Gaming Council

Status: In progress

Updates

April 2022

The working group continues discussions on the sports sponsorship code and third party engagement with stakeholders is underway. The group continues to liaise with relevant sporting bodies to respond to evolving issues, as demonstrated by the code in relation to partnered posts.

October 2021

The working group continues discussions on the sports sponsorship code and third party engagement with stakeholders is underway. The group continues to liaise with relevant sporting bodies to respond to evolving issues, as demonstrated by the code in relation to partnered posts.

April 2021

The group continues to work towards a sports sponsorship code.

In the interim, this working group agreed a code of conduct for partnered posts on football clubs’ social media accounts which was implemented on 1st March.

November 2020

The stakeholder working group has been set up to develop the Code of Conduct on sports sponsorship, and a first draft will be published in due course.

Publish priority actions and feedback following call for evidence on player protections on category B machines (GC)

Enabler: Regulation and oversight

Partners: Gambling Commission

Status: Delivered

Updates

November 2020

Following the Gambling Commission's call for evidence on player protections on category B gaming machines, the Commission collected data on session play over a period of months, to sit alongside stakeholder evidence provided and to inform action. Data collection was paused while retail gambling outlets were closed during the national lockdown and ongoing regional restrictions. Recommendations for action will be addressed through the Commission's advice to Government in response to the Gambling Act Review.

Bring into effect second tranche of regulatory changes in response to consultation on safer online game design and banning reverse withdrawals (GC)

Enabler: Regulation and oversight

Partners:

Status: Delivered

Updates

April 2021

We published the final responses in February 2021 (link to report) and all of the requirements will come into force in October 2021. This will ensure a chance for stakeholders to make all of the necessary changes required to make online slots games safer, as well as provide clarity for slots players.

Executive Summary - Gambling Commission https://beta.gamblingcommission.gov.uk/consultation-response/online-games-design-and-reverse-withdrawals/ogdrw-executive-summary

Open tender for evaluation of the credit card ban (GREO)

Enabler: Evaluation

Partners: GREO

Status: Delivered

Updates

June 2022

The project will reach the mid-point milestone in June of 2022. An interim report is expected and will be shared with the Steering Group and the Advisory Committee.

Project completion is scheduled for February 2023.

October 2021

The evaluation of the Credit Card Ban for Gambling in Great Britain was awarded in June 2021 to NatCen Social Research. The project is currently underway and on track for completion in February of 2023.

April 2021

Greo received six expressions of interest in the call for applications. Proposals are due to be submitted April 15, 2021. A reviewer panel has been established and funding notifications are scheduled for May 2021.

Issue formal consultation on safer online game design and banning reverse withdrawals (GC)

Enabler: Regulation and oversight

Partners: Gambling Commission

Status: Delivered

Updates

November 2020

In July 2020 the Gambling Commission issued a consultation on implementing new controls aimed at reducing the potential for consumers to be harmed by their gambling on the most intensive products - online slots - and removing the ability of operators to reverse customer withdrawal requests.

Online games design (opens in new tab)

Set up working group to take forward player protections linked to land-based games design (GC, BACTA)

Enabler: Collaboration

Partners: Gambling Commission and BACTA

Status: Delivered

Updates

November 2020

BACTA and the Gambling Commission have worked together to set up a cross-sector land-based industry working group to develop proposals around player protections linked to land-based games designs. The group was established in May, and is focusing on developing draft proposals for discussion in Q3.

Bring into effect first tranche of regulatory changes in response to consultation on safer online game design and banning reverse withdrawals (GC)

Enabler: Regulation and oversight

Partners:

Status: Delivered

Updates

April 2021

We published the final responses in February 2021 (link to report) and all of the requirements will come into force in October 2021. This will ensure a chance for stakeholders to make all of the necessary changes required to make online slots games safer, as well as provide clarity for slots players.

Executive Summary - Gambling Commission https://beta.gamblingcommission.gov.uk/consultation-response/online-games-design-and-reverse-withdrawals/ogdrw-executive-summary

A one year pilot project to support the creation of a Gambling Policy and Research Unit which aims to reduce gambling related harms using behavioural insights and collaborating with stakeholders in the gambling industry as well as those indirectly connected to gambling. (BIT)

Enabler: Collaboration

Partners: Behavioural Insights Team

Status: In progress

Updates

May 2022

The Behavioural Insights Team regularly publishes results and blog posts on their ongoing programme of work.

https://www.bi.team/

Blog : https://www.bi.team/our-work-2/blog/
Consumer and Finance Posts: https://www.bi.team/our-work-2/blog/?select-policy-areas%5B%5D=consumers-and-finance&hidden-s=&hidden-current-page=1#listing

Rapid evidence assessment on credit card gambling (GREO)

Enabler: Evaluation

Partners: GREO

Status: Delivered

Updates

November 2020

A link to the full report and report summary (opens in new tab) of GREO's rapid evidence assessment on credit card gambling is available on the Research to Inform Action Evidence Hub.

Publish report on trialling remote interventions into risky play - impact of changing anchoring prompts when setting deposit limits (BIT, GA)

Enabler: Evaluation

Partners: Behavioural Insights Team and GambleAware

Status: Delivered

Updates

April 2021

The report into the impact of anchoring on deposit limits was published in January 2021 and showed that reducing or removing the predefined financial options led to a significant reduction in the limits that were chosen by consumers. https://www.bi.team/publications/applying-behavioural-insights-to-design-safer-gambling-tools/

January 2021

The report into the impact of drop-down options on consumers setting deposit limits was published in January. The research trials were conducted by the Behavioural Insights Team (BIT) with the participation of Bet365. The project was funded by GambleAware with steering group support from the Gambling Commission to build on research published back in October 2018.

The purpose of the trials was to investigate whether the behavioural science principle of ‘anchoring’ was influencing the deposit limits set by consumers - in this research, through the presentation of high pre-defined dropdown options when consumers set their deposit limits.

The research team’s primary recommendation is that operators should not present any values when consumers set deposit limits and are instead presented with a free text box. This is likely to improve the harm-reduction efficacy of deposit limit tools. The report also recommends an increase in the uptake of deposit limit tools, encouraging operators to test how to increase uptake (e.g. by reducing friction) and share insights to drive uptake across the industry.

Press release: https://www.bi.team/press-releases/gamblers-reduce-their-online-gambling-spending-limits-by-almost-half-once-operator-defined-options-are-removed-from-view/

Full report: https://www.bi.team/publications/applying-behavioural-insights-to-design-safer-gambling-tools/

October 2018 research: https://www.begambleaware.org/media/1869/gambleaware-phase-iii-report_updated-v1.pdf

Commence full evaluation of the ban on credit cards for online, to be determined by timing of stabilisation of consumer gambling behaviour (GC)

Enabler: Evaluation

Partners: Gambling Commission and GREO

Status: Delivered

Updates

November 2021

Greo have appointed NatCen Social Research to carry out the full evaluation of the ban on gambling with credit cards, which is due to complete early 2023.

https://www.greo.ca/Modules/News/index.aspx?page=3&newsId=8a5fe623-4be8-4824-b99a-62874cfa494d

Theory of change for evaluation of restrictions on credit card gambling (GC)

Enabler: Evaluation

Partners: Gambling Commission

Status: Delivered

Updates

November 2020

Following development of the initial theory of change, the evaluation of the ban on the use of credit cards to fund gambling is being led by GREO. GREO have since published a rapid evidence assessment on credit card gambling, and will issue the tender for the full evaluation in January 2021.

Publish report on trialling remote interventions into risky play - commitment devices (BIT, GA)

Enabler: Research to inform action

Partners: Behavioural Insights Team and GambleAware

Status: Delivered

Updates

October 2021

The report on the research into whether the use of commitment devices can influence the setting of deposit levels by online gambling customers has been published.

https://www.bi.team/publications/applying-behavioural-insights-to-design-better-safer-gambling-tools/

April 2021

The report into the impact of commitment devices is scheduled for publication in Q2, 2021.

BGC to develop a Code of Conduct to make safer gambling tools more visible and accessible to help customers stay in control and working in collaboration with GamCare to enable signposts to support for the customer and pathways to treatment more visible and consistently accessible (BGC)

Enabler: Collaboration

Partners: Betting and Gaming Council

Status: In progress

Updates

May 2022

Work is being taken forward by GamCare to create a land based code on safer gambling information, tools and support. The current timeline for completion is publication by July 2022 with implementation by end of December 2022.

October 2021

GamCare Industry Code implemented across BGC Member remote gambling sites and mobile. Phased implementation new design Safer Gambling Icon by April 2022.

April 2021

Following collaboration with the BGC, and a working group of members, GamCare published its Industry Code for the Display of Safer Gambling Information in March 2021. The Code provides an outline of the minimum standards for the display of safer gambling information that the public should expect to find when engaging in online gambling.
Members of the BGC have committed to implementing the Code by August 2021. This timescale reflects that long-term developmental work may be required by businesses to ensure compliance with some aspects of the Code.

November 2020

As part of the Safer Gambling Commitments announced in 2019, GamCare are working with members of the Betting and Gaming Council and other support providers to raise standards across the industry to improve the visibility and quality of safer gambling information provided to online customers.

The work aims to simplify access to safer gambling information and provide prominent visibility for tools and treatment information in presentation and navigation.

The working group will be guided by three objectives:

  1. To make safer gambling information more visible and integrated within the customer journey.
  2. To establish a safer gambling information hierarchy.
  3. To develop more consistent and consumer-friendly safer gambling terminology that is adopted across the industry.

The principles and standards will be recorded and articulated in a GamCare Code of Practice which all BGC members must adhere/sign up to.

A scoping document on the project (opens in new tab) has been published.

Delivery of Gambling Support Service (Citizens Advice Scotland)

Enabler: Prevention and education

Partners: GambleAware

Status: In progress

Updates

May 2022

New contract to continue delivering the Gambling Support Service Scotland for a further three years from 1st April 2022.

Interim report on the evaluation of ban on credit cards for online gambling (GC)

Enabler: Evaluation

Partners: Gambling Commission

Status: Delivered

Updates

November 2021

The interim evaluation of the Gambling Commission’s credit card ban was published on 2 November 2021.

https://www.gamblingcommission.gov.uk/news/article/gambling-commission-publishes-interim-evaluation-on-the-successful

April 2021

Interim report to be published in summer 2021. The report will summarise the Commission's monitoring of the credit card gambling ban during the first 12 months since it came into effect. A full evaluation of the ban is to be conducted by an independent party, for which GREO is currently considering tenders.

Ban on credit cards for online gambling comes into effect (GC)

Enabler: Regulation and oversight

Partners: Gambling Commission

Status: Delivered

Updates

November 2020

The Gambling Commission's ban on credit cards to fund gambling came into effect in April 2020.

Read more about gambling on credit cards to be banned from April 2020.

Retail trials aligning player protection tools across multiple outlets, including messaging, session breaks and limit setting (BGC)

Enabler: Prevention and education

Partners: Betting and Gaming Council

Status: In progress

Updates

May 2022

Work is underway to align limit setting in the customer journey across casino machine suppliers. An audit of all casinos was carried out Q1 2022 to establish the current offering of safer gambling tools in every venue

October 2021

Customer journeys for limit setting & alerts and associated messaging now aligned across machine suppliers in LBOs and planned in casinos. Ongoing evaluation of all related data.

April 2021

Due to the impact of nationwide business lockdowns the trial series restarted in April where possible and will continue across multiple licensed betting premises and casinos throughout 2021, aligning customer journeys optimising and ensuring consistency of messaging, transparency of information, trialling and evaluating limits.

November 2020

The work led by the Betting and Gaming Council on aligning player protection tools across multiple retail outlets has been significantly delayed by closures of venues due to lockdowns. Work is underway and will continue when COVID-related restrictions on gambling venues allow venues to open.

This work includes:

  • work underway and plan in place to align player protection tools on machines in LBOs and casinos, to introduce machine SG metrics to casinos and to add products (Electronic Roulette & Table Games) to casino SG tools
  • project to optimise and ensure consistency of player messaging across all machine suppliers
  • development of facial recognition software – ongoing but delayed due to furloughing of key development staff.

TRIALS:

  • Enforced Session Breaks – trial and evaluation completed
  • Escalating Messaging – trial ongoing (LBOs)
  • Mandatory Limit Setting – trial planned (LBOs).

Interim report on research into Patterns of Play phase 1 published (GA, NatCen, GC)

Enabler: Research to inform action

Partners: GambleAware and Gambling Commission

Status: Delivered

Updates

April 2021

The interim report was published in March 2021, with details of annual expenditure and patterns of play across gaming and betting products, as well as information on the use of Safer Gambling measures. The report can be found here: https://www.begambleaware.org/sites/default/files/2021-03/PoP_Interim%20Report_Short_Final.pdf

Stakeholder working group set up to develop sports sponsorship code of conduct (BGC)

Enabler: Collaboration

Partners: Betting and Gaming Council

Status: Delivered

Updates

May 2022

Industry continues to liaise with sporting bodies on raising standards around sports sponsorship. We expect issues to be addressed in the imminent Gambling Act Review white paper and the industry will take forward these recommendations in due course.

April 2021

A number of meetings of the sports sponsorship working group have taken place. The group continues to work towards a sports sponsorship code.

In the interim, this working group agreed a code of conduct for partnered posts on football clubs’ social media accounts which was implemented on 1st March.

November 2020

The Betting and Gaming Council are leading the development of a Sports Sponsorship Code of Conduct. A workgroup has been set up, the scope of work has been defined, and a first draft of the code has been produced for internal discussion. Meetings have been held with a range of stakeholders including sporting bodies.

The group is looking at a range of areas including:

  • audience demographics
  • hospitality agreements
  • educational tools
  • memorandums of understanding between companies and the rights holder
  • standards at events.

Publish progress report on industry challenges (GC)

Enabler: Collaboration

Partners: Gambling Commission

Status: Delivered

Updates

November 2020

The Gambling Commission published a report on the progress made through the industry challenges on the use of VIP incentives, safer advertising online and the use of safer product design.

Key commitments made as a result of the challenges have been taken forward through voluntary measures and strengthening regulatory requirements. Gambling Commission and industry collaboration makes progress on safer gambling.

Delivery of Gambling Harm Help programme by Citizens Advice England & Wales

Enabler: Collaboration

Partners: Citizens Advice and GambleAware

Status: In progress

Updates

May 2022

Currently phase 2 of test and learn initiatives ongoing - (1) testing learner needs and training content (2) testing single GH screening question Entering year 2 of delivery.

Working on collaborating with GamCare and CA Customer journey team to build and test outward referrals pathway.

Modifying training material ongoing.

October 2021

GambleAware has commissioned Citizens Advice England and Wales to deliver a 3-year programme (2021-24) aiming to equip every local Citizens Advice with the skills, tools and resources required to screen and identify clients seeking advice for gambling harms, and to provide brief interventions and signposting to specialist services.

Universal: Safer gambling messaging, campaigns and resources for all

Publish report on trialing remote interventions into risky play - anchoring (BIT, GA)

Enabler: Research to inform action

Partners: Gambling Commission and Revealing Reality

Status: Delivered

Updates

October 2021

The report on field trial to test whether anchoring can influence the setting of deposit levels by online gambling customers has been published.

https://www.bi.team/publications/applying-behavioural-insights-to-design-safer-gambling-tools/

April 2021

The report into the impact of anchoring is scheduled for publication in Q2 or Q3 2021.

Publish findings from the fourth monitoring sweep in a year-long project to identify and tackle age-restricted ads appearing in children’s media (ASA)

Enabler: Regulation and oversight

Partners: Advertising Standards Authority

Status: Delivered

Updates

April 2021

The ASA published its 4th report and found three ads on three websites by one operator which is a significant decline compared to the first report.

Protecting children online: our online monitoring results for Q4 2020 - ASA | CAP https://www.asa.org.uk/news/protecting-children-online-our-online-monitoring-results-for-q4-2020.html

Launch of Parent Hub, giving information to parents on gaming and gambling (YGAM)

Enabler: Prevention and education

Partners: Young Gamers and Gamblers Education Trust

Status: Delivered

Updates

November 2020

At the time of providing this update, the YGAM Parent hub had been live for six weeks, during which 7,944 users had accessed the resource, spending an average of 8 minutes in the website. The first parent podcast had 150 views in the previous week, and the first blog was viewed 170,325 times.

A full-time Head of Parental Engagement is now in post.

Publish response to formal consultation on safer online game design and banning reverse withdrawals (GC)

Enabler: Regulation and oversight

Partners: Gambling Commission

Status: Delivered

Updates

April 2021

The Gambling Commission published the final responses in February 2021 and all of the requirements will come into force in October 2021. This will ensure a chance for stakeholders to make all of the necessary changes required to make online slots games safer, as well as provide clarity for slots players.

Executive Summary - Gambling Commission https://www.gamblingcommission.gov.uk/consultation-response/online-games-design-and-reverse-withdrawals/ogdrw-executive-summary

November 2020

The Gambling Commission published the response to the consultation on safer game design and reverse withdrawals in early 2021. The initial implementation of changes will take place during Q4 and more complex changes will be made during 2021-22.

Safer Gambling (sports betting) campaign: new campaign with behaviour change "tap-out for time-out" (GA)

Enabler: Prevention and education

Partners: GambleAware

Status: Delivered

Updates

November 2020

GambleAware's safer gambling and sports betting campaign "tap-out for time-out" was delivered with September / October first burst and digital always on support. Tracking Study Wave 7 will review campaign performance – with results due end November.

Publish report outlining principles for safer gambling messaging (RR) and results from trials conducted as part of the project (BIT).

Enabler: Evaluation

Partners:

Status: Delivered

Updates

April 2021

The reports were published in March 2021. https://www.gamblinginsider.com/news/11231/gambleaware-reports-recommend-full-integration-of-safer-gambling-messaging

November 2020

Evaluation activity complete; reports in review stage and will be published in Q4.

Guidance for researchers (opens in new tab)

Complete evaluation of the Safer Gambling Campaign (GA/IpsosMORI)

Enabler: Evaluation

Partners: GambleAware and Ipsos Mori

Status: In progress

Updates

May 2022

Holistic campaign evaluation has been completed with positive results for the campaign and no large-scale changes required for the next burst.

October 2021

Ongoing campaign monitoring by IpsosMORI- Wave 9 monitoring completed in October 2021

November 2020

On track to deliver.

Complete and publish evaluation of the Scottish Gambling Education Hub (GA/IFF)

Enabler: Evaluation

Partners: GambleAware and IFF Research

Status: Delivered

Updates

May 2022

The Evaluation was published in April 2022, see here: https://www.begambleaware.org/sites/default/files/2022-04/SGEH%20Evaluation%20Final%20Report_0.pdf

Press release about the evaluation and results was also published: https://www.begambleaware.org/news/gambling-harms-prevention-programme-reaches-record-number-children-and-young-people-across

April 2021

The evaluation is underway. Interim Report due January 2021; Final Report in November 2021.

Guidance for researchers (opens in new tab)

November 2020

The evaluation is underway. Interim Report due January 2021; Final Report in November 2021.

Guidance for researchers (opens in new tab)

Publish research on impact of message framing on problem recognition (GA)

Enabler: Research to inform action

Partners:

Status: In progress

Updates

May 2022

Report completed and now in copy-editing stages; publication on track for summer 2022.

October 2021

Due to be be published summer 2022. https://www.begambleaware.org/for-professionals/project/impact-message-framing-problem-recognition-amongst-problem-and-risk.

November 2020

In delivery by LSBU and YouGov, reporting in Q4.

Guidance for researchers (opens in new tab)

Launch of Gambling Support Materials for anyone concerned about theirs or someone else's gambling and gaming (EPIC)

Enabler: Prevention and education

Partners: Epic Risk Management

Status: Delivered

Updates

November 2020

EPIC have received positive feedback from recipients of their gambling support materials. This resource is being supplemented by the launch of a new App planned for the end of the year.

Published findings from the first monitoring sweep in a year-long project to identify and tackle age-restricted ads appearing in children’s media (ASA)

Enabler: Regulation and oversight

Partners: Advertising Standards Authority

Status: Delivered

Updates

November 2020

ASA have published the findings from their online monitoring sweep to identify and tackle age-restricted ads appearing in children’s media.

Advertisers placing age-restricted ads online are required, under the Advertising Code, to target their ads away from child audiences.

In the first phase of a year-long project, the ASA undertook a CCTV-style watch and prioritised identifying and tackling online ads for gambling and other priority products such as alcohol, e-cigarettes and tobacco, weight control products and high in fat, salt or sugar products.

Monitoring took place over a three month period, using tools to capture ads served on a sample of over 50 websites and YouTube channels attracting a disproportionately high child audience.

For gambling, they found that 70 different betting ads from 4 gambling operators appeared on 8 websites.

Protecting children online: building a zero-tolerance culture to age-restricted ads in children's media (opens in new tab)

Gambling Harms Awareness and Support Training (GambleAware)

Enabler: Prevention and education

Partners: GambleAware

Status: In progress

Updates

May 2022

Contract to be finalised May 2022, project to commence May 2022.

Independent evaluation brief in development. Evaluation to commence October 2022.

October 2021

GambleAware has issued an Invitation to Tender to develop and deliver a new Gambling Harms Awareness and Support training programme across Great Britain. The programme aims to increase awareness and knowledge of gambling harms amongst professionals and community leaders who work or volunteer in eight sectors: debt advisors, faith leaders, primary care, social care, occupational health, criminal justice settings, housing and homelessness services and community pharmacies. The training programme will be delivered over a three-year period across England, Scotland and Wales. The total grant funding for this project is up to £3 million.

Roll out of new AdTech industry standards and guidance (BGC/GC)

Enabler: Collaboration

Partners: Betting and Gaming Council and Gambling Commission

Status: Delivered

Updates

November 2020

The updated IGRG code was published in August and started on the 1st of October. The amendments to the code include:

  • All sponsored or paid for social media adverts must be targeted at consumers aged 25 and over unless the website can prove its adverts can be precisely targeted at over 18s.
  • The new code also includes a requirement that gambling ads appearing on search engines must make clear that they are for those aged 18 and over. In addition, the adverts themselves must also include safer gambling messages.
  • YouTube users will also have to use age-verified accounts before they can view gambling ads, guaranteeing that they cannot be seen by under-18s.

Responsible advertising (opens in new tab)

Continue to develop website to support Safer Gambling Standard and visibility of scores and ratings to enable consumers to identify which operators are accredited, and test consumer reaction to this information (GamCare)

Enabler: Prevention and education

Partners: GamCare

Status: Delivered

Updates

May 2022

The B2C and B2B Safer Gambling Standards (SGS) were both reviewed and updated to v4 with input from lived experience. The updates included minor changes to requirements around RET, identification and game design. Six further SGS assessments have been completed and awarded since the last update The SGS process has been enhanced to smooth the pre-assessment, minimise time on site for assessment and reporting improved to provide more insight and clearer recommendations. We are now being further supported by the BGC to reach out directly to members and also have engagements booked with BA and BACTA compliance members.

October 2021

The Industry's largest trade body the Betting and Gaming Council has committed its members to achieve the Safer Gambling Standard (SGS) within 5 years. GamCare continue to deliver against this timeline and have completed a total of 35 assessments to date. The SGS website and portal are well used by organisations undertaking accreditation.

April 2021

GamCare have continued to keep the Safer Gambling Standard Website up to date with the latest information which identifies the Standard operators are being assessed against. GamCare have launched many articles to keep everyone up to date on key topics as well as support guides in how to help reduce gambling related harm Training and resources - GamCare Safer Gambling Standard https://www.safergamblingstandard.org.uk/training-and-resources/ . GamCare have now launched the new B2B Standard The B2B Standard - GamCare Safer Gambling Standard https://www.safergamblingstandard.org.uk/how-to-apply/the-b2b-standard/.

November 2020

GamCare's Safer Gambling Standard Website has been built and launched, and provides transparent information about which gambling operators have been assessed against the Safer Gambling Standard (opens in new tab) and the level they have attained.

Issue consultation on changes to gambling advertising standards to prevent harm to children and vulnerable people (ASA, CAP)

Enabler: Regulation and oversight

Partners: Advertising Standards Authority and Committees of Advertising Practice

Status: Delivered

Updates

November 2020

The ASA have issued a consultation on proposals to update the rules and guidance (opens in new tab) to further restrict the potential for gambling and lotteries ads to appeal to and adversely impact under-18s and vulnerable adults. The consultation responds to key findings from important recent research commissioned by GambleAware, which provides the first wide-ranging and in-depth picture of the impact of marketing and advertising in the UK, and which findings suggest that the creative content of gambling and lotteries advertising could have a more adverse impact on under-18s and vulnerable people than previously thought.

Proposals include strengthening the rules to prohibit content of gambling ads from appealing ‘strongly’ to under-18s, and the new restrictions would have significant implications for gambling advertisers looking to promote their brands using prominent sports people and celebrities, and also individuals like social media influencers. The consultation closes on 22 January 2021.

Publish findings from the third monitoring sweep in a year-long project to identify and tackle age-restricted ads appearing in children’s media (ASA)

Enabler: Regulation and oversight

Partners:

Status: Delivered

Updates

April 2021

The ASA published its report on the third quarterly monitoring sweep to idenfity ad breaches on children's websies and YouTube channels.

https://www.asa.org.uk/static/4ee98056-874c-47fe-88816c53a65f242d/Protecting-Children-Online-Methodology-doc-Q3-2020.pdf

Relaunch of BeGambleAware.org website - universal prevention messaging and targeted signposting (GA)

Enabler: Prevention and education

Partners: GambleAware

Status: Delivered

Updates

November 2020

The new GambleAware website is on track for launch in December 2020.

Published findings from the second online monitoring sweep to identify and tackle age-restricted ads appearing in children’s media (ASA)

Enabler: Regulation and oversight

Partners: Advertising Standards Authority

Status: Delivered

Updates

November 2020

Further to their first report, the ASA has completed a second monitoring sweep (opens in new tab) to prioritise identifying and tackling inappropriately placed online ads for a series of age restricted and priority products, including gambling.

The number of gambling adverts had reduced significantly, from 70 ads in the first sweep to just five adverts in the second sweep, from three gambling operators.

Publish BetRegret campaign synthesis report (GA, LSBU)

Enabler: Evaluation

Partners: GambleAware and London South Bank University

Status: Delivered

Updates

October 2021

Synthesis Report published in June 2021 (IpsosMORI) https://www.begambleaware.org/sites/default/files/2021-08/20-001116-01%20Safer%20Gambling%20Synthesis%20report%20FINAL%20v5%20ICUO_090721_clean.pdf

November 2020

Narrative of record of campaign development to be published in December with commissioned Synthesis report to be published in January.

Interim report on the evaluation of the Scottish Gambling Education Hub (GA/IFF)

Enabler: Evaluation

Partners: GambleAware and IFF Research

Status: Delivered

Updates

April 2021

Evaluation of the Scottish Gambling Education Hub | BeGambleAware (opens in new tab)

November 2020

The evaluation is underway. Interim Report due January 2021; Final Report in November 2021.

Guidance for researchers (opens in new tab)

Publish evaluation report on the 'whistle to whistle' ban on sports betting advertising (BGC)

Enabler: Evaluation

Partners: Betting and Gaming Council

Status: Delivered

Updates

November 2020

The Betting and Gaming Council (BGC) published the evaluation of the 'whistle to whistle' ban on sports betting advertising. The report found that the new commitment saw gambling advertising on TV virtually eliminated during the restricted period, according to independent data. The report also stated:

New AdTech commitments and industry standards codified in Industry Code for SR Advertising and LCCP (GC)

Enabler: Regulation and oversight

Partners: Gambling Commission

Status: Delivered

Updates

November 2020

Following the Gambling Commission's AdTech challenge to industry earlier this year the Betting and Gaming Council (BGC) introduced new measures aimed at further preventing vulnerable people, including under 18s, from seeing gambling adverts online. The measures are codified in the updated Gambling Industry Code for Socially Responsible Advertising (opens in new tab) which, under the licence conditions and codes of practice, all operators should comply with.

Industry Code for the Display of Safer Gambling Information (GamCare)

Enabler: Collaboration

Partners:

Status: Delivered

Updates

October 2021

All Betting and Gaming Council members were required to adopt the Industry Code for the display of Safer Gambling Information by August of this year. This was strengthened in October with the publication of a universal logo for access to safer gambling tools and support which is required by the code to be implemented by operators by March 2022.

A link to the code and the logo can be found here (https://www.safergamblingstandard.org.uk/training-and-resources/resources/gamcare-industry-code-for-the-display-of-safer-gambling-information/). From November 2021 GamCare will set out to develop an equivalent code for the land based gambling sectors, as well as commission independent evaluation of both land based and online codes.

April 2021

GamCare have been consulting with Betting and Gaming Council (BGC) members and other stakeholders to improve signposting to safer gambling tools, treatment and support for customers and make them more consistent. A new industry Code for gambling websites and apps has been launched which BGC members have committed to implementing by August 2021. The new Code sets out minimum standards for the placement of safer gambling information online, content requirements and presentation of such information. An equivalent code for gambling venues is due to be developed later in 2021 and the impacts of both Codes are due to be evaluated. See https://www.gamcare.org.uk/news-and-blog/blog/new-code-for-gambling-industry-to-simplify-information-about-safer-gambling-and-support/ for more information

Review of delivery options for 'Know Your Mind' workforce wellbeing programme to expand online digital content and map out next phase for delivery (BetKnowMore, Brent Wanndsworth and Westminster Mind)

Enabler: Collaboration

Partners: BetKnowMore and BBW Mind

Status: Delivered

Updates

April 2021

Next phase is bespoke training as requested by Playtech to meet its needs as they emerge, e.g workshops, training sessions, masterclasses, 1:1 suppport. To be delivered digitally.

November 2020

The 'Know Your Mind' programme is now in its second phase, and is expanding support and education to gambling operator employees about Gambling Related Harms. Project is expected to end in June 2021.

Survey amongst lived experience communities on preferred language and usefulness of tools

Enabler: Prevention and education

Partners: Epic Risk Management

Status: Delivered

Updates

October 2021

The results of the survey were inconclusive with further research needed to be done in this area. EPIC received 170 responses with no strong conclusions to be drawn form the results. There are many varied opinions present when it comes to language in this area.

April 2021

EPIC are carrying out a survey amongst those with lived experience. Affected others and recovery professionals to determine preferred language when referring to things such as a problem gambler or the act of problem gambling.

Commence evaluation of the Scottish Gambling Education Hub (GA/IFF)

Enabler: Evaluation

Partners: GambleAware and IFF Research

Status: Delivered

Updates

October 2021

Independent Process and Impact Evaluation underway. Interim report received in June 2021. Final report due January 2022.

April 2021

The evaluation of the Scottish Gambling Education Hub is underway, with an interim report due January 2020; Final Report in November 2021.

Evaluation of the Scottish Gambling Education Hub | BeGambleAware (opens in new tab)

November 2020

The evaluation of the Scottish Gambling Education Hub is underway, with an interim report due January 2020; Final Report in November 2021.

Guidance for researchers (opens in new tab)

Report into safer gambling messaging published (GC/Revealing Reality)

Enabler: Research to inform action

Partners: Gambling Commission and Revealing Reality

Status: Delivered

Updates

October 2021

The report into the need to integrate Safer Gambling Messaging into all aspects of operator functions was published on 5 March 2021.

https://www.begambleaware.org/sites/default/files/2021-03/Revealing_Reality_Integrated_Safer_Gambling_Final.pdf

Consultation with operators to improve online safer gambling messaging and tools (EPIC)

Enabler: Prevention and education

Partners: Epic Risk Management

Status: In progress

Updates

May 2022

EPIC continue to provide consultation to operators on effective prevention of harm. This includes providing QA of one operator's outbound calls.

October 2021

EPIC continue to provide consultation to operators on effective prevention of harm.

April 2021

EPIC are working with several operators to improve safer gambling messaging across website content, intervention messaging and retail environments. This includes appropriate language, audience targeting and timing of SG messages. EPIC have also reviewed effectiveness of tools using a panel of lived experience consultants.