Telephony Data

Request

1. Telephony and UC/ Collaboration

a) Please confirm the manufacturer of your telephony system(s) that are currently in place.

b) When is your contract renewal date?

c) Who maintains your telephony system(s)?

d) Do you use Unified Communications or Collaboration tools, if so which ones?

2. Microsoft

a) What Microsoft 365 licence do you have across the business e.g. E3, E5.

b) Which partner looks after your Microsoft tenant?

c) Where do you host your applications? Do you have on-premise infrastructure or do you host your applications in public or private cloud? Which?

3. Storage

a) Does your organisation use on-premise or cloud storage or both?

b) Please confirm the on-premise hardware manufacturer.

c) Please confirm your cloud storage provider.

d) What is your annual spend on cloud storage?

e) How do you back up your data and with who e.g. Backup as a Service.

Response

Thank you for your request which has been processed under the Freedom of Information Act 2000 (FOIA).

The answers to your questions are as follows:

1. Telephony and UC/ Collaboration:

a) Please confirm the manufacturer of your telephony system(s) that are currently in place.

Teams telephony with EICC contact centre and QMS call recording.

b) When is your contract renewal date?

31 March 2026.

c) Who maintains your telephony system(s)?

Koris 365 Ltd.

d) Do you use Unified Communications or Collaboration tools, if so which ones?

Microsoft Teams.

2. Microsoft:

a) What Microsoft 365 licence do you have across the business e.g. E3, E5.

M365 E5

b) Which partner looks after your Microsoft tenant?

Insight is the reseller.

c) Where do you host your applications? Do you have on-premise infrastructure or do you host your applications in public or private cloud? Which?

A mix of on-prem and cloud - if cloud, vendor hosted or Azure/Intune.

3. Storage:

a) Does your organisation use on-premise or cloud storage or both?

Cloud.

b) Please confirm the on-premise hardware manufacturer.

HP for our remaining server estate and Cisco for our Wi-Fi infrastructure.

c) Please confirm your cloud storage provider.

SharePoint.

d) What is your annual spend on cloud storage?

Cloud storage is SharePoint (cost is part of 365) or Azure (approximately £850 pm).

e) How do you back up your data and with who e.g. Backup as a Service.

Data is backed up by either Azure or Rubrik.

Review of the decision

If you are unhappy with the service you have received in relation to your Freedom of Information request you are entitled to an internal review of our decision. You should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP or by reply to this email.

Please note, internal review requests should be made within 40 working days of the initial response. Requests made outside this timeframe will not be processed.

If you are not content with the outcome of our review, you may then apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have already exhausted the review procedure provided by the Gambling Commission.

The ICO can be contacted at: The Information Commissioner’s Office (opens in a new tab), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Information Management Team
Gambling Commission
Victoria Square House
Victoria Square
Birmingham B2 4BP