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Telephony

Request date: 7 July 2023

This version was printed or saved on: 28 May 2025

Online version: https://www.gamblingcommission.gov.uk/about-us/freedomofinformation/telephony

Request

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)

  1. Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.
  2. Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
  3. Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
  4. Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP
  5. Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN

Contract 2 - Incoming and Outgoing of call services.

  1. Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?
  2. Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.
  3. Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.
  4. Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
  5. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

Contract 3 - The organisation's broadband provider.

  1. Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?
  2. Broadband expiry l Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers
  3. Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.

Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

  1. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?
  2. WAN Contract expiry Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers
  3. Contract Description: Please can you provide me with a brief description for each contract
  4. The number of sites: Please state the number of sites the WAN covers. Approx. will do.
  5. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.
  6. For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.
  7. Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.

Response

Thank you for your request which has been processed under the Freedom of Information Act 2000 (FOIA).

The Gambling Commissions responses to your enquiries are as follows:

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)

  1. Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.

Gamma Koris365

  1. Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers

Koris 365 – Dec 2025

  1. Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

3 years

  1. Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP -
  2. Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN

The Gambling Commission has moved to a fully cloud based solution, using Microsoft Teams telephony deployment technology, along with SIP for PSTN. The Microsoft Teams Phone System provides the core telephony platform, along with SIP trunks provided by Koris365. The SIP trunks are terminated on hosted SBCs at Koris365 datacentres via Direct Routing to the Teams Phone System.

Contract 2 - Incoming and Outgoing of call services.

  1. Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?

Gamma

  1. Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.

04/12/2025

  1. Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.

£288.00 pcm

  1. Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

3 years

  1. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

88 in use (350 available)

Contract 3 - The organisation's broadband provider.

  1. Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?
  2. Broadband expiry l Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers
  3. Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.

Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

  1. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?
  2. WAN Contract expiry Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers
  3. Contract Description: Please can you provide me with a brief description for each contract
  4. The number of sites: Please state the number of sites the WAN covers. Approx. will do.
  5. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.
  6. For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.
  7. Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.

The following answers covers the Gambling Commissions responses to contracts 3 & 4:

Claranet - provides internet connections and WAN
Gamma - provide internet line for our Watford site

The job title of the person from within the organisation responsible for these contracts is - Procurement Manager. Any enquiries can be directed to:

procurement@gamblingcommission.gov.uk

Review of the decision

If you are unhappy with the service you have received in relation to your Freedom of Information request you are entitled to an internal review of our decision. You should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP or by reply to this email.

Please note, internal review requests should be made within 40 working days of the initial response. Requests made outside this timeframe will not be processed.

If you are not content with the outcome of our review, you may then apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have already exhausted the review procedure provided by the Gambling Commission.

The ICO can be contacted at: The Information Commissioner’s Office (opens in a new tab), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Information Management Team
Gambling Commission
Victoria Square House
Victoria Square
Birmingham B2 4BP