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Telephone systems and contracts

Request date: 12 November 2022

This version was printed or saved on: 20 April 2024

Online version: https://www.gamblingcommission.gov.uk/about-us/freedomofinformation/telephone-systems-and-contracts

Request

I would like to make a Freedom of Information request for the answers to the below questions.

Please can you respond via email to REDACTED

  1. What telephone system does the organisation use?
  2. How many users use the telephone system?
  3. Is the telephone system cloud based?
  4. When will the organisation next review their telephony contracts?
  5. Who is the main network provider the organisation uses for its mobile phones?
  6. How many employees have a mobile phone supplied by the organisation?
  7. What is the date that the organisation will next review its main mobile phone contract?
  8. What Video Conferencing Solutions does the organisation use?
  9. Does the organisation run webinars or online events?
  10. Does the organisation provide "click To chat" functionality on its website?

Response

Dear Sir/Madam

Thank you for your request which has been processed under the Freedom of Information Act 2000 (FOIA).

The Gambling Commissions responses to your enquiries are as follows:

What telephone system does the organisation use? Microsoft Teams Calling

How many users use the telephone system? 80 users have the Microsoft Teams calling plan

Is the telephone system cloud based? Yes

When will the organisation next review their telephony contracts? August 2025

Who is the main network provider the organisation uses for its mobile phones? EE

How many employees have a mobile phone supplied by the organisation? 245

What is the date that the organisation will next review its main mobile phone contract? May 2025

What Video Conferencing Solutions does the organisation use? Microsoft Teams

Does the organisation run webinars or online events? Internally - Yes Externally – No

Does the organisation provide "click To chat" functionality on its website? No

Review of the decision

If you are unhappy with the service you have received in relation to your Freedom of Information request you are entitled to an internal review of our decision. You should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP or by reply to this email.

Please note, internal review requests should be made within 40 working days of the initial response. Requests made outside this timeframe will not be processed.

If you are not content with the outcome of our review, you may then apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have already exhausted the review procedure provided by the Gambling Commission.

The ICO can be contacted at: The Information Commissioner’s Office (opens in a new tab), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Information Management Team
Gambling Commission
Victoria Square House
Victoria Square
Birmingham B2 4BP