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Request date: 12 November 2022
This version was printed or saved on: 21 March 2023
Online version: https://www.gamblingcommission.gov.uk/about-us/freedomofinformation/telephone-systems-and-contracts
I would like to make a Freedom of Information request for the answers to the below questions.
Please can you respond via email to REDACTED
Thank you for your request which has been processed under the Freedom of Information Act 2000 (FOIA).
The Gambling Commissions responses to your enquiries are as follows:
What telephone system does the organisation use? Microsoft Teams Calling
How many users use the telephone system? 80 users have the Microsoft Teams calling plan
Is the telephone system cloud based? Yes
When will the organisation next review their telephony contracts? August 2025
Who is the main network provider the organisation uses for its mobile phones? EE
How many employees have a mobile phone supplied by the organisation? 245
What is the date that the organisation will next review its main mobile phone contract? May 2025
What Video Conferencing Solutions does the organisation use? Microsoft Teams
Does the organisation run webinars or online events? Internally - Yes Externally – No
Does the organisation provide "click To chat" functionality on its website? No
If you are unhappy with the service you have received in relation to your Freedom of Information request you are entitled to an internal review of our decision. You should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP or by reply to this email.
Please note, internal review requests should be made within 40 working days of the initial response. Requests made outside this timeframe will not be processed.
If you are not content with the outcome of our review, you may then apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have already exhausted the review procedure provided by the Gambling Commission.
The ICO can be contacted at: The Information Commissioner’s Office (opens in a new tab), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Information Management Team
Victoria Square House
Birmingham B2 4BP