Self-exclusion Registrations

Request

Please provide a breakdown of the total number of new self-exclusion registrations received per calendar year (or financial year, depending on how data is held) from the scheme's inception in 2018 up to the most recent available date, structured by the following variables:

1. Year of Registration
2. Age Group (ideally using the standard reporting bands held by the Commission, such as 16-24, 25-34, 35-44, 45-54, 55-64, and 65+)
3. Gender (Male, Female, Other, and Unknown/Not Disclosed)

If a complete multi-variable cross-tabulation (e.g., Year x Age x Gender) is not readily accessible or exceeds cost limits, please prioritize providing:

• Total annual registrations broken down by Year and Age Group.
• Total annual registrations broken down by Year and Gender.

Response

Thank you for your request which has been processed under the Freedom of Information Act 2000 (FOIA).

In your email you have requested the statistical data held by the Gambling Commission regarding the national online self-exclusion scheme (GAMSTOP), specifically concerning user registration volumes. Specifically:

Please provide a breakdown of the total number of new self-exclusion registrations received per calendar year (or financial year, depending on how data is held) from the scheme's inception in 2018 up to the most recent available date, structured by the following variables:

1. Year of Registration
2. Age Group (ideally using the standard reporting bands held by the Commission, such as 16-24, 25-34, 35-44, 45-54, 55-64, and 65+)
3. Gender (Male, Female, Other, and Unknown/Not Disclosed)

If a complete multi-variable cross-tabulation (e.g., Year x Age x Gender) is not readily accessible or exceeds cost limits, please prioritize providing:

• Total annual registrations broken down by Year and Age Group.
• Total annual registrations broken down by Year and Gender.

Please see the attached spreadsheet providing the information held by the Gambling Commission falling within the scope of your request.

Review of the decision

If you are unhappy with the service you have received in relation to your Freedom of Information request you are entitled to an internal review of our decision. You should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP or by reply to this email. 

Please note, internal review requests should be made within 40 working days of the initial response. Requests made outside this timeframe will not be processed.

If you are not content with the outcome of our review, you may then apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have already exhausted the review procedure provided by the Gambling Commission. 

It should be noted that if you wish to raise a complaint with the ICO about the Commission’s handling of your request for information, then you are required to do so within six weeks of receiving your final response or last substantive contact with us.

The ICO can be contacted at: The Information Commissioner’s Office (opens in a new tab), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Information Management Team
Gambling Commission

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