Launch of licensee TDCO Limited's Pool Guarantee Scheme

Request

Did the launch of licensee TDCO Limited's (trading as Tote) Pool Guarantee Scheme's represent a "material change" under LCCP 7.1.1 requiring customers to be notified?

Response

Thank you for your further request which has been processed under the Freedom of Information Act 2000 (FOIA).

In your email you have requested if the launch of licensee TDCO Limited's (trading as Tote) Pool Guarantee Scheme's represented a "material change" under LCCP 7.1.1 requiring customers to be notified.

The Gambling Commission can advise that operators are not required to notify the Gambling Commission of any changes to their terms and conditions under LCCP 7.1.1 (3). Customers will be notified of any changes depending on the context of the changes and whether they are materially impacted. The LCCP 7.1.1 (3) requirement reads as follows:

Licensees must ensure that changes to customer contract terms comply with the fairness and transparency requirements under the Consumer Rights Act 2015. Customers must be notified of material changes to terms before they come into effect.

As such, the Commission can confirm that no information is held within the scope of your request.

Review of the decision

If you are unhappy with the service you have received in relation to your Freedom of Information request you are entitled to an internal review of our decision. You should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP or by reply to this email.

Please note, internal review requests should be made within 40 working days of the initial response. Requests made outside this timeframe will not be processed.

If you are not content with the outcome of our review, you may then apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have already exhausted the review procedure provided by the Gambling Commission.

The ICO can be contacted at: The Information Commissioner’s Office (opens in a new tab), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Information Management Team
Gambling Commission
Victoria Square House
Victoria Square
Birmingham B2 4BP