Ladbrokes Coral Group

Request

I am requesting public statements on the events that happened in 2019, where Ladbrokes Coral Group had to pay £5.9 million for past failings in anti-money laundering and social responsibility. It states on your webpage that GVC, after the event, committed to making a number of improvements to the business including overhauling its responsible gaming and customer interaction processes, retraining staff, and hiring new staff. It would be immensely useful if I could have any public statements by GVC, in regard to this event.

Response

Thank you for your request which has been processed under the Freedom of Information Act 2000 (FOIA).

In your email you have requested public statements on the events that happened in 2019, where Ladbrokes Coral Group had to pay £5.9 million for past failings in anti-money laundering and social responsibility. It states on your webpage that GVC, after the event, committed to making a number of improvements to the business including overhauling its responsible gaming and customer interaction processes, retraining staff, and hiring new staff. It would be immensely useful if I could have any public statements by GVC, in regard to this event.

Section 21 of the FOIA provides that information is exempt where it is reasonably accessible elsewhere. The Gambling Commission regularly publishes new updates regarding enforcement action which has been taken. A specific update regarding the case you have referenced in your request can be viewed here:

Ladbrokes Coral Group to pay £5.9m for past failings in anti-money laundering and social responsibility

Further to this, when any regulatory decisions are made, we release details of our enforcement activity through public statements. The public statements will detail the nature of the failings by the operator and the amount of the fine or settlement.

These public statements are available on the Commission website for a period of three years from the date of publication. As such the public statement corresponding to the case you have referenced in your request is no longer available on our website. Please see attached a copy of said public statement.

Review of the decision

If you are unhappy with the service you have received in relation to your Freedom of Information request you are entitled to an internal review of our decision. You should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP or by reply to this email.

Please note, internal review requests should be made within 40 working days of the initial response. Requests made outside this timeframe will not be processed.

If you are not content with the outcome of our review, you may then apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have already exhausted the review procedure provided by the Gambling Commission.

The ICO can be contacted at: The Information Commissioner’s Office (opens in a new tab), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Information Management Team
Gambling Commission
Victoria Square House
Victoria Square
Birmingham B2 4BP

Files

Some files may be not be accessible for users of assistive technology. If you require a copy of the file in an accessible format contact us (opens in new tab) with details of what you require. It would help us to know what technology you use and the required format.

PDF Files Some PDF files cannot be displayed in a browser, you will see a message saying "Please wait...". If you see this message, you will need to download the file and open it in Adobe Acrobat Reader (opens in a new tab).