Cleaning Services

Request

Please focus on contracts awarded aligning these codes 90910000 - Cleaning services and 90911200 - Building-cleaning services:

1. Are cleaning services delivered in-house or outsourced?

2. How many buildings are in scope?

3. If outsourced, please provide the name of the current cleaning supplier(s).

4. What is the total value of the contract awarded to the successful bidder?

5. What is the duration of the contract, include start and end dates and extensions.

6. If the contract is subject to an extension please specify whether the option to apply the extension has been taken.

7. Please confirm when the contract will be next put to competitor tender

8. What are the specific services or products provided under this contract?

9. What were the criteria used to select the contractor?

10. How many bids were received for this contract?

Response

Thank you for your request which has been processed under the Freedom of Information Act 2000 (FOIA).

In your email you have requested information in relation to the contracts awarded aligning to codes 90910000 - Cleaning services and 90911200 – Building -cleaning services:

1. Are cleaning services delivered in-house or outsourced?
2. How many buildings are in scope?
3. If outsourced, please provide the name of the current cleaning supplier(s).
4. What is the total value of the contract awarded to the successful bidder?
5. What is the duration of the contract, include start and end dates and extensions.
6. If the contract is subject to an extension please specify whether the option to apply the extension has been taken.
7. Please confirm when the contract will be next put to competitor tender
8. What are the specific services or products provided under this contract?
9. What were the criteria used to select the contractor?
10. How many bids were received for this contract?

The Gambling Commission can confirm as follows:

1. We can confirm that our cleaning services are outsourced.
2. We can confirm that 1 building is in scope. 
3. The Commission’s current cleaning supplier is Ideal Cleaning.
4. The total value of the contract awarded to the successful bidder is £275,724.44.
5. The Commission can confirm the following:

• Duration: 3 years 6 months
• Start Date: 1 August 2024
• End Date: 26 February 2028
• Extension: No

6. The option to apply the extension has not been taken.
7. We currently hold no information falling within the scope of question 7 of your request.
8. Please see the attached document containing information falling within the scope of question 8 of your request.
9. The criteria used to select the contractor is as follows:

• Price rice [30%]
• Quality [65%]
• Social Value [5%]

10. We can confirm that 1 bid was received for this contract.

Review of the decision

If you are unhappy with the service you have received in relation to your Freedom of Information request you are entitled to an internal review of our decision. You should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP or by reply to this email. 

Please note, internal review requests should be made within 40 working days of the initial response. Requests made outside this timeframe will not be processed.

If you are not content with the outcome of our review, you may then apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have already exhausted the review procedure provided by the Gambling Commission. 

It should be noted that if you wish to raise a complaint with the ICO about the Commission’s handling of your request for information, then you are required to do so within six weeks of receiving your final response or last substantive contact with us.

The ICO can be contacted at: The Information Commissioner’s Office (opens in a new tab), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Information Management Team
Gambling Commission

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