Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Why join us?

At the Gambling Commission you can make a real difference to millions of consumers, thousands of people who work in the industry and the future of the gambling industry as whole.

As an employer we put our employees at the heart of what we do, and we’re on a quest to find the best people both from within and outside of the industry to join our innovative and passionate team of employees.

We’re looking for people with a belief in our purpose and those that genuinely care about making the industry better at protecting the consumer and safeguarding children and vulnerable people.

We’re also looking for people with expert knowledge who are up for change and keen to help us innovate and keep at the forefront of industry.

Benefits of working at the Gambling Commission

This is an overview of what we offer, but of course, we can provide more detailed information on our benefits during your application for a vacancy with us. 

  • Flexible working
  • Civil Service pension
  • Minimum 26 days holiday a year
  • All statutory holidays
  • Buy up to five days holiday a year
  • Tailored learning and development
  • Company-wide training programmes
  • Employee Assistance Programme (EAP)
  • Employee support pool
  • Employee wellbeing activities
  • Employee health checks 
  • Career opportunities (internal and external)
  • Season travel passes
  • Modern, open plan, spacious offices with excellent facilities
  • Our Birmingham offices are based in the city centre, only a two minute walk from Grand Central New Street train station
  • Our London offices are based in Bloomsbury, only a five minute walk from Tottenham Court Road tube
  • Annual pay reviews
  • Active employee voice and engagement
  • Ten year service celebration award
  • Free unlimited hot drinks
  • Eating facilities
  • Regular free food events (fruit and treats)
  • Employee technology – e-payslips, e-learning, e-recruitment, HR self-service
  • Annual employee conference.

Our people make our organisation and without them we could not achieve what is necessary to meet our core objectives. So our aim is to reward and motivate all employees with a range of flexible benefits that not only support you financially but also benefit individual lifestyles and choice.

Our rewards and recognition portfolio is constantly being reviewed to ensure we are offering appropriate and fair benefits for our employees whether you’re based in our Birmingham or London office or work from home (about 15% of our 350 employees).

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