Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Peter Rangeley

Senior Policy ManagerPeter Rangeley

Pete’s career at the Gambling Commission began eleven years ago as a Licensing Officer. He has recently become a Senior Manager in the Commission’s new Regulatory Frameworks and Outcomes team, having previously been a Policy Manager for five years.

‘The Regulatory Frameworks and Outcome team was created in 2018 under the Commission’s new Target Operating Model, and we’re responsible for coordinating changes to the regulatory framework – such as the LCCP and technical standards - in response to new risks in the gambling market or changes in wider government policy. It’s an exciting new opportunity for me and I’ll need to bring in all of the experience I’ve gained from my previous roles at the Commission.

‘As a policy manager I’d previously specialised in gaming machines and social responsibility with a particular focus on underage gambling, and had latterly been a specialist in the land-based casino and bingo sectors. I was heavily involved in the review of our social responsibility requirements in 2014/15, and have helped to deliver a number of our licence fee reviews’.

‘The Commission has provided me with a huge amount of variety in my workload over the past eleven years – whether it’s handling complex operating licence applications, providing advice to the Department for Culture, Media and Sport on how our licence fees are structured or advice on gaming machines stakes and prizes, to meeting with operators to get them to raise the bar on standards. The organisation provides great opportunities for developing skill sets and for engaging with very different stakeholders.