Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Our people

 

Although we are a relatively small organisation we have big ambitions and we know the only way to achieve our ambitions is through our people.

These are some insights for potential employees on how we work, who we are and a little bit about the types of people we are looking for.

Click on a job title to find out more

Casework investigator

Licensing Manager

Solicitor

Policy Manager

Online Specialist  

How we work

We have a project and programme management approach. This means that we are keen to be accountable for delivering on the things we say we will and so our critical objectives within each programme area are delivered with a project plan in place.   

This means that it’s much easier for our senior team, function leads and programme directors to measure and manage progress and report back to our Board of Commissioners and Executive Board as well as DCMS and other key stakeholders.

Each department has a Programme Director to oversee their specialist area and lead the team. Within the team all individuals report to departmental Resource Managers, who operate as line managers.

We offer a support pool to all employees, the support pool is made up of a group of employees who can offer support and guidance with a more advisory and counselling approach to help in sensitive and/or personal matters.

All employees have an annual review and a development plan so that we can ensure we are working in a way that not only develops individuals but also the organisation as a whole.

Underpinning all of this we have a strong ethos of working inclusively and encouraging all employees to express opinions and share ideas through open collaboration. As part of our change programme we are currently working on developing our coaching mind-set so that we have the right conditions to allow innovation to flourish.  

Like every organisation, we take equality, diversity and inclusion policy (EDI) seriously.

We are supportive and inclusive. We know that if you feel valued and respected for who you are and what you contribute, you will give us your best. We are committed to providing equal opportunities to all and to ensuring that our workforce is as diverse and inclusive as the communities we represent. Our decisions about recruitment, training, promotion, internal and external opportunities are based on ability, capability and potential, not your ethnicity, your gender, race, religion, whether or not you are pregnant, whether or not you are married or in a civil partnership, your beliefs or sexual orientation or whether you have a disability. It is your skills and abilities that are important to us. We want you to develop to your fullest potential with us and we guarantee that during your journey with us, you will be treated with dignity and respect. We are completely opposed to any form of unfair or unlawful discrimination.

flexible working