Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Kirsty Anton

Casework Investigator 

Kirsty AntonKirsty joined the Gambling Commission over ten years ago. Her first post was working as a Licensing Administrator in the contact centre. After five years as a Licensing Officer, Kirsty moved to the National Lottery team where she worked as Licensing Manager. And just last year, she took up the role of Casework Investigator in the Investigations team.  

I have always been interested in investigation and enforcement work so when the opportunity came up to apply, I just went for it. Whilst the Commission does encourage sideways moves to a degree – it’s up to the individual to explore different opportunities that come up. 

‘It’s difficult to say what I enjoy most about my role. I think it’s a tie between dealing with a large variety of casework and working with a great team.’