Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Jessica Lang

Casework Investigator Jessica Lang

Jess joined the Commission just over four years ago, initially as a Licensing Manager within the National Lottery team and then as Licensing Investigation Manager.

‘In my role as Licensing Investigation Manager I specialised in enforcement matters. When an investigations role came up within the Casework and Intelligence team I saw this as an opportunity to enhance my knowledge of the wider gambling industry and related regulatory issues. I initially discussed this with my line manager and agreed it would be a useful learning and development opportunity. Internal and external candidates follow the same recruitment process – so I submitted my application and following a successful interview joined the Casework and Intelligence team in June 2016.’ 

She adds; ‘As an employer I think the Commission is very much open to staff making a sideways move and secondment opportunities often come along so staff can have a go at something new. 

‘I love the fact that no two cases are ever the same – from the diversity of topics and issues I investigate, colleagues I work with (both within and outside of the team) and the outcomes the Commission seeks to achieve – nothing is routine and you are constantly being challenged to apply your skills and knowledge and adapt your approach. The gambling industry does not stand still and nor do we!’