Due to the impact that Coronavirus is having, we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

You can use the contact us service to get answers to common questions or send us a contact request.

If gambling problems are affecting you or those close to you, support is available 24 hours a day, 7 days a week through GamCare. You can call them free on 0808 8020 133 or go to gamcare.org.uk.

You can also read our Guidance and FAQs for more information.
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Jamie Wall

Senior Officer, Online SpecialistJamie Wall

Jamie Wall joined the Commission as a graduate intern in 2015. He explains how it all came about. ‘I left University in 2013 with a politics degree and, after working in other areas of the public and charity sector, I was looking for a job that would utilise the skills I had learned at university and allow me to progress my career further. I was approached by recruiters to apply for the Gambling Commission graduate scheme which I duly got and started working in the remote (online) team soon after. Throughout the scheme I was given guidance and help from both my immediate and leadership team which eventually led to me applying and getting a permanent position as a senior officer within the remote team.

‘I am a sector specialist within the remote team working on a number of varied projects and day-to-day activities. Although there are some longer term projects I am involved in, from consultations and policy papers to advising our leadership team and government, every day is potentially different. I could be dealing with queries from our press, licensing, legal or compliance teams.

So, does the Commission invest in its staff in terms of learning and development – and if so, how has it benefited Jamie? 

‘Throughout my time on the graduate scheme we had in-depth and continuous learning and development which was aimed at allowing us to flourish either within the Commission or for when we moved on to other jobs. This allowed me to gain the job I am currently in - and should prepare me for my future career.’ 

But it’s not all work and no play. Jamie says: ‘The staff at the Commission are a very approachable, outgoing and enthusiastic group. From trips out for food, drinks and sporting activities to special network and development days put on for all employees, both in and out of the office, everyone gets involved.’