Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Jamie Wall


Senior Officer, Online SpecialistJamie Wall

Jamie Wall joined the Commission as a graduate intern in 2015. He explains how it all came about. ‘I left University in 2013 with a politics degree and, after working in other areas of the public and charity sector, I was looking for a job that would utilise the skills I had learned at university and allow me to progress my career further. I was approached by recruiters to apply for the Gambling Commission graduate scheme which I duly got and started working in the remote (online) team soon after. Throughout the scheme I was given guidance and help from both my immediate and leadership team which eventually led to me applying and getting a permanent position as a senior officer within the remote team.

‘I am a sector specialist within the remote team working on a number of varied projects and day-to-day activities. Although there are some longer term projects I am involved in, from consultations and policy papers to advising our leadership team and government, every day is potentially different. I could be dealing with queries from our press, licensing, legal or compliance teams.

So, does the Commission invest in its staff in terms of learning and development – and if so, how has it benefited Jamie? 

‘Throughout my time on the graduate scheme we had in-depth and continuous learning and development which was aimed at allowing us to flourish either within the Commission or for when we moved on to other jobs. This allowed me to gain the job I am currently in - and should prepare me for my future career.’ 

But it’s not all work and no play. Jamie says: ‘The staff at the Commission are a very approachable, outgoing and enthusiastic group. From trips out for food, drinks and sporting activities to special network and development days put on for all employees, both in and out of the office, everyone gets involved.’