Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Brad Enright

Programme Director Brad Enright


Brad started working for the Gambling Commission in late 2009 as a Betting Technical Compliance Manager. He is a classic case of ‘poacher turned gamekeeper. 

‘Prior to joining the Gambling Commission, I worked for Ladbrokes starting as a part-time Saturday cashier in their shops through to running a group of shops across Leicester and surrounding areas. 

‘Since joining, I’ve had the opportunity to develop a range of skills and gain new experience in areas such as stakeholder management, policy development and compliance/enforcement work. This has allowed me to progress through various roles to now have responsibility for our rules and regulations across the whole gambling landscape in my post of Programme Director for the Regulatory Framework. My team also coordinate our relationships with central Government. 

Brad doesn’t hesitate when asked what he enjoys most about working here: ‘I enjoy the challenges and opportunities that the Commission provides staff. My progress through the organisation demonstrates a clear commitment that the organisation has to developing its staff’.

‘Each day can be different when regulating the gambling industry' he continues 'from briefing the CEO ahead of a TV interview on eSports, meeting with government officials to update them on our work, or reviewing new draft regulations for online gambling. A key part of my role is to find ways for my team members and wider colleagues to benefit from the same sort of opportunities I have, to continually develop themselves in their current role or with one eye on their future career.