Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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National Lottery related

Camelot – runs the National Lottery

For information about how the National Lottery is run, draw results, queries and complaints.

Telephone: 0370 737 3983 (Calls to 0370 numbers from a BT land line are charged at your calling plan’s standard network rate. Mobile and other providers’ charges may vary)
E-mail:  help@national-lottery.co.uk
Website: www.national-lottery.co.uk

Lottery funding

To apply for National Lottery funding or information about Lottery grants.

Telephone: 0845 275 0000 (Calls to 0845 numbers cost 7p per minute plus your service provider's access charges)
Website: www.lotteryfunding.org.uk

National Lottery Promotions Unit

To find out about projects which have received National Lottery funding, and for information about National Lottery Awards.

Website: www.lotterygoodcauses.org.uk

Department for Digital, Culture, Media and Sport (DCMS)

Government policy on the National Lottery and other types of gambling.

Telephone: 020 7211 6532
E-mail:  enquiries@culture.gov.uk
Website: www.culture.gov.uk