Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Terms and conditions

Using our website

You may use the Gambling Commission website (this site) subject to the terms and conditions set out on this page, as may be varied from time to time (the terms). Access and use by you of this site or any material available from it constitutes acceptance by you of the terms.

You must access the site using your correct name and must not impersonate anyone.

If you breach any of the terms, your permission to use this site terminates automatically.

Intellectual property

Unless otherwise stated, the names, images, and logos and other material on this site are the property of the Commission or of third parties who have permitted us to use them.

Copying any of this material is not permitted without prior approval from the owner of the relevant intellectual property rights.

Requests for such approval should be directed to:

Website Manager
Gambling Commission
Victoria Square House
Victoria Square
Birmingham
B2 4BP

communications@gamblingcommission.gov.uk

Please give details of your intended use of the relevant material and include your contact details: name, address, telephone number and email.

Linking policy

You do not have to ask permission to link directly to pages hosted on this site. However, we do not permit our pages to be loaded into frames on your or any third party's website.

We are not responsible for the contents or reliability of any site to which its site is linked and does not necessarily endorse the views expressed within them. Linking to or from this site should not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption, or damage to your data or your computer system which may occur whilst using material derived from this website.

Disclaimer

Please note that, whilst every effort is made to ensure the accuracy of the material included on this site, it is made available for general information only and does not constitute professional or legal advice.

All information on this site is provided 'as is' with no guarantee of completeness, accuracy, or timeliness, or of the results obtained from the use of this information, and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy.

We do not warrant that the operation of this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, or reliability of the material posted on it.

In no event will we be liable for any loss or damage including, without limitation, loss of profits, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use, or loss of use of, data, arising out of, or in connection with, the use of this site.

General

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.