Remote and gambling software technical standards


Gambling software and remote operating licence holders (including ancillary remote betting licence holders) are required to comply with the Gambling Commission’s technical standards and requirements relating to the timing and procedures for testing. This requirement is set out in Condition 2 of the Licence conditions and codes of practice - consolidated May 2012.

What are the remote gambling and software technical standards?

Remote gambling and software technical standards - August 2009 details the specific technical standards and the security requirements that licensed remote gambling operators and gambling software operators need to meet.

The remote technical standards (RTS) comprises the following:

  • RTS including information provision requirements.
  • Security requirements.

Technical standards

The technical standards cover:

  • customer account information
  • displaying transactions
  • rules, game descriptions and the likelihood of winning
  • time-critical events
  • result determination
  • result determination for play-for-fun games
  • generation of random outcomes
  • auto-play functionality
  • skill and chance games with auto-play
  • interrupted gambling
  • limiting collusion/cheating
  • financial limits
  • time requirements
  • responsible product design
  • information provision (Annex A).

Security requirements

We have based the security requirements on the relevant sections of Annex A to the ISO/EIC 27001: 2005 standard. A full copy of the British Standards can be obtained from BSI Customer Services (

The security requirements detail information security standards with the aim of ensuring that operators have appropriate controls in place so that customers are not exposed to unnecessary risks when choosing to participate in remote gambling.

The requirements apply to:

  • electronic systems that record, store, process, share, transmit or retrieve sensitive customer information - for example,  credit/debit card details, authentication information, customer account balances
  • electronic systems that generate, transmit, or process random numbers used to determine the outcome of games or virtual events
  • electronic systems that store results or the current state of a customer’s gamble
  • points of entry to and exit from the above systems (other systems that are able to communicate directly with core critical systems) 
  • communication networks that transmit sensitive customer information.

Testing strategy for compliance with remote gambling and software technical standards

The Testing strategy for compliance with remote gambling and software technical standards - August 2009 details:

  • what we would normally consider to be the types of testing required in order for us to be satisfied that the technical standards are being met
  • who we consider appropriate to carry out that testing
  • the procedures for testing.

It discusses the testing strategy for assessing compliance with the Remote gambling and software technical standards - August 2009.


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Page last reviewed: May 2013