Personal licence maintenance

The Gambling (Personal Licence Fees) Regulations 2006 require the holder of a personal licence to pay a maintenance fee to the Gambling Commission within 30 days of the fifth anniversary of the date the licence was issued. The first personal licences were issued by the Gambling Commission and took effect on 1 September 2007 which means that the first personal licence maintenance fees are due shortly.

The fees payable by the personal licence holder for maintenance are:

  • Personal Functional Licence - £185
  • Personal Management Licence - £370

Please note that maintenance fees are non-refundable.

What information do I need to provide and how do I provide it?

As part of the maintenance process, we will be updating the information we hold on personal licence holders, we therefore require you to complete

  • a personal licence maintenance form via an online system. Personal licence holders who do not have online access will be able to request a paper form.
  • a Criminal Records Bureau (CRB) / Disclosure Scotland form.

CRB / Disclosure Scotland forms cannot be completed online. These will be posted to you and must be returned by post together with:

  • the required identity documents for the CRB / Disclosure Scotland check (or certified photocopies if your identity is being certified by your employer or a solicitor).
  • a passport sized photograph.

Failure to provide the information requested will be taken into consideration when considering your suitability to continue to hold a personal licence and may result in the revocation of your personal licence.

How do I pay the personal licence maintenance fee?

You will be able to pay online. This will be our preferred method of payment. You will also be able to pay by calling us on 0121 230 6666 or by post (cheque preferred) to the address below. If you are paying by post please enclose your remittance advice (which was enclosed with your invoice) or details of your licence. Cheques should be made payable to 'Gambling Commission'. Please write the invoice number on the back of your cheque.

If you have a question about your particular invoice, please email credit.control@gamblingcommission.gov.uk or call (0121) 230 6666.

Failure to pay the appropriate fee will result in the revocation of your personal licence.

When do I need to provide this information?

You will receive a letter, a CRB / Disclosure Scotland form and an invoice in the post two weeks prior to the five-year anniversary date of your licence. The letter will provide a secure code that will enable you to access an online returns system, complete your maintenance form and pay the fee online. At the same time, you must return the CRB / Disclosure Scotland form, passport photo and identity documents (or certified photocopies) to the Gambling Commission at:

Personal Licence Maintenance
Gambling Commission
Victoria Square House
Victoria Square
Birmingham
B2 4BP

What do I need to do now?

We will contact you when your five year maintenance fee is due. In the meantime, you should inform us, straight away, of any key events that have not already been reported to us.  All personal licence holders are required, as a condition of their licence, to notify us of key events within five working days of the event, or as soon as is reasonably practicable. Key events for personal licence holders include:

  • the imposition of a disciplinary sanction against you, including dismissal, for gross misconduct
  • your resignation from a position for which a personal licence is required following commencement of disciplinary proceedings in respect of gross misconduct
  • your disqualification from acting as a company director
  • the entry of any court judgment against you
  • the presentation of a petition for your bankruptcy or sequestration or entering into an individual voluntary agreement
  • your conviction for any criminal offence or receipt of a formal police caution or any other out-of-court disposal
  • the imposition of any sanction or penalty against you following an investigation by any professional, statutory, regulatory or government body
  • a change in your name or address (see also making changes to a personal licence).

Please do not wait until the maintenance check to inform us of the occurrence of key events as failure to comply with the Licence Conditions and Codes of Practice will be taken into consideration when determining your continued suitability to hold a personal licence. Please e-mail details of the key event to info@gamblingcommission.gov.uk

What should I do if I no longer need a personal licence?

Page last updated: September 2011