News

Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.

Gambling Commission investigation into systemic failures in player protection at PT Entertainment Services (PTES) leads to company closure

27 May 2020

The Gambling Commission today published the findings of an investigation into PT Entertainment Services (PTES) – who use to trade as www.winner.co.uk and titanbet.co.uk - which uncovered systemic failures in player protection.

Regulator issues warning to operators over third party responsibilities as FSB receive sanctions for failings

06 May 2020

Gambling businesses are being warned that they will face regulatory action if they do not carefully manage all the third party websites that they are responsible for.

Commission publishes the reasons for suspending Triplebet’s licence

07 April 2020

Online gambling business Triplebet, which operated a betting exchange and a remote casino under the trading name ‘Matchbook’, has had its operating licence suspended

Systemic failings at Caesars Entertainment leads to the departure of three senior managers and sanctions of £13m

02 April 2020

The Gambling Commission has announced that Caesars Entertainment UK Limited is to pay £13m and must implement a series of improvements following a catalogue of social responsibility, money laundering and customer interaction failures including those involving ‘VIPs’.

Betway to pay £11.6m for failings linked to 'VIP' customers

12 March 2020

Online gambling business Betway is to pay £11.6m for a series of social responsibility and money laundering failings linked to dealings with seven of its high spending customers.

Interim suspension of operating licence – Stakers Limited trading as Stakers

05 March 2020

We have commenced a review under section 116 of the Gambling Act 2005 (the Act) and, under section 118 of the Act

Lessons from MaxEnt Limited’s licence revocation - change of corporate control and source of funds concerns

27 January 2020

Operators are being reminded of the importance of being able to prove to the Gambling Commission legitimate source of funds when acquiring or investing in gambling businesses.

Petfre to pay £322,000 for money laundering failures

10 October 2019

An online gambling operator will pay £322,000 for money laundering failures.

Suspension of operating licence - EveryMatrix Software Limited

05 September 2019

The Gambling Commission has instigated a review under s116 of the Gambling Act into EveryMatrix Software Limited (operating licence no 039383-R-319384-021). This followed compliance activity which included examining its customer interaction framework.

Review into FSB Technology (UK) Limited

22 August 2019

Due to regulatory concerns, the Gambling Commission has instigated a review under s116 of the Gambling Act into FSB Technology Limited.

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