News

Gambling Commission appoints Dr Anna van der Gaag as Chair of the Responsible Gambling Strategy Board

19 November 2018

Dr Anna van der Gaag CBE has been appointed as the new Chair for the Responsible Gambling Strategy Board (RGSB) – the Gambling Commission's expert advisors on the research, education and treatment required to reduce gambling-related harms

Gambling Commission highlights failures to stop children playing on 18+ pub gaming machines

15 November 2018

Tests on a sample of pubs in England indicate that almost 90% failed to prevent children accessing 18+ gaming machines.The Gambling Commission has worked with licensing authorities and local police to test compliance with laws in place to protect children from the risks gambling can pose.

Daub Alderney to pay £7.1m fine for anti-money laundering and social responsibility failures

13 November 2018

An online gambling business will pay a £7.1m fine for failing to follow Gambling Commission rules aimed at preventing money laundering and protecting vulnerable consumers.Daub Alderney will also have extra conditions placed on its licence to provide gambling to consumers in Britain.

Collaborate and know your customers to make gambling safer – Gambling Commission CEO to leaders of Britain's gambling industry

08 November 2018

Gambling Commission Chief Executive Neil McArthur has today called on the industry to work together and know their customers better to make gambling in Britain the fairest and safest in the world.

Blog - New standards for complaints process put consumers first

24 October 2018

From 31 October we're introducing some new standards for alternative dispute resolution

WATCH: New rules that better protect consumers come into force from 31 October, here's what you need to know

22 October 2018

New rules to better protect consumers come into force from 31 October 2018

Paddy Power Betfair to pay penalty package for social responsibility and money laundering failures on its gambling exchange

16 October 2018

Online operator to pay £2.2m for failing to protect customers and stop stolen money being gambled.

Mark Jarvis to pay penalty package for customer interaction failures

15 October 2018

Bookmaker Mark Jarvis is to pay £94,000 and overhaul its social responsibility procedures after failing to protect a customer who was showing signs of problem gambling.

Rank Group to pay penalty package for failing to protect a problem gambler

10 October 2018

An online operator is to pay £500,000 for failing to follow Gambling Commission rules which protect problem gamblers.

New standards for complaints processes in gambling industry

01 October 2018

The Gambling Commission has today published new standards, which come into effect from 31 October and improve how complaints are handled by alternative dispute resolution (ADR) providers in the gambling industry.