Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Suspension of operating licence - EveryMatrix Software Limited
Ladbrokes Coral Group to pay £5.9m for past failings in anti-money laundering and social responsibility
On course bookies face licence reviews
New licence conditions for casino with money laundering and social responsibility failures
Platinum Gaming Ltd to pay£1.6m for social responsibility and money laundering failures
Gamesys to pay £1.2m for social responsibility and money laundering failures
Widespread regulator action results in further £4.5m in penalty packages for online gambling sector
New age and identity verification rules - changes to the LCCP from Tuesday 7 May
Daub Alderney to pay £7.1m fine for anti-money laundering and social responsibility failures
Paddy Power Betfair to pay penalty package for social responsibility and money laundering failures on its gambling exchange
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