Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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The Gambling Commission has undertaken a Licence review under s116 of the Gambling Act 2005 (“the Act”) into International Multi-Media Entertainments Limited, trading as Lotteries.com (operating licence no 000-039526-R-319314).

Pursuant to section 118(2) of the Act, the Commission has determined to suspend the above operating licence insofar as it pertains to the operator’s ability to offer remote facilities for Remote casino and remote general betting standard (real event).The suspension is due to anti-money laundering practices and ongoing social responsibility concerns we have with the operator.

The suspension of International Multi Media Entertainments Limited takes effect immediately.

We have instructed the operator to ensure that it facilitates customers’ accessing their accounts to withdraw any funds and we remain in contact with them regarding the need for clear and updated messaging for consumers.

Further information for consumers

Details of your rights are explained on the following page on the Gambling Commission website: https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Your-rights.aspx. Please note that the Gambling Commission is unable to obtain your money back from the operator.

If a customer has questions concerning their account we advise they contact the operator by emailing info@lotteries.com or by calling 44-20-3868-9555 or 00-800-1200-3400.

Posted on 17 March 2020