Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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The Gambling Commission is today seeking views on proposed changes to the rules operators must abide by when transacting with high value customers.

The consultation follows collaborative work with the industry following three challenges laid down by the Gambling Commission to make gambling safer and reduce harm across the sector.  The Commission challenged the industry to make faster progress in raising standards in relation to VIP incentives, responsible product and game design, and online advertising.

Today the Commission also publishes a report into the progress made by the industry in those areas and the Commission’s next steps in relation to this work.  The report also features input and challenge from Experts by Experience.

The proposed changes to the Licence Codes and Conditions of Practice (LCCP) are aimed at focusing operators’ attention on making gambling fairer, safer and crime free when transacting with high value customers.

Have your say.

Posted on 19 June 2020