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Gambling business Skybet is to pay a £1m penalty package for failing to protect vulnerable consumers.

The failures relate to Skybet customers who had self-excluded from gambling. Self-exclusion is a tool used by consumers who feel they are having trouble controlling their gambling and request that the operator refuse their service.

Weakness in Skybet’s self-exclusion facilities meant that:

  • 736 self-excluded customers were able to open and use duplicate accounts to gamble
  • Around 50,000 self-excluded customers received marketing material by email, mobile text or a push notification within a mobile app
  • 36,748 self-excluded customers did not have their account balance funds returned to them on account closure.

Richard Watson, Programme Director, said: “This was a serious failure affecting thousands of potentially vulnerable customers and the £1m penalty package should serve as a warning to all gambling businesses.

“Protecting consumers from gambling-related harm is a priority for us and where we see operators failing in their responsibility to keep their customers safe we will take tough action.

“Skybet reported the issues to us quickly, cooperated with us and has taken this investigation seriously.”  

Read Bonne Terre Limited t/a SkyBetting and Gaming public statement for more information.

 

Notes to editors 

  1. Our approach to enforcement.
  2. More information about how we regulate the gambling industry.
  3. Useful statistics on the gambling industry
  4. Recently the Commission wrote to all online casino operators to raise concerns about the sector’s approach to anti-money laundering and social responsibility.

Journalists can contact our press office on 0121 230 6700 or email: communications@gamblingcommission.gov.uk

Posted on 28 March 2018