Skip to main content

The Alternative Dispute Resolution (ADR) Directive will be implemented by July 2015.  The Department for Business, Innovation and Skills recently completed a consultation on its implementation in Britain; and last week the response to the consultation was published.

This confirms that the Gambling Commission (the Commission) will be named as the competent authority for Alternative Dispute Resolution Entities who handle disputes relating to gambling. 

This means that all ADR entities that handle, or wish to handle, gambling disputes will have to:

  • demonstrate to the Commission that they meet the requirements of the Directive such as those relating to independence;
  • gain approval from the Commission to handle gambling disputes
  • meet the information requirements of the Directive, such as having a separate website and providing information to their competent authority (the Commission).

Gambling operators will have to ensure that they use ADR entities approved by the Commission.

The Commission will provide further information on the timetable and process for approving ADR entities as soon as possible. The Government will need to make some final decisions and pass legislation to name the Commission as the competent authority before the Commission can proceed formally. However the Commission will be having informal discussions with ADR entities to prepare for this process. 

Update on Consumer Rights Bill

The Consumer Rights Bill was introduced into Parliament earlier this year and seeks to improve and update consumer law. The Bill is currently being debated in the House of Lords with Third Reading of the Bill scheduled to take place on 3 December 2014. Progress of the Bill through Parliament and other related documents can be found on Parliament's website.

It is expected that the Consumer Rights Bill will come into force on 1 October 2015, subject to the approval of Parliament. Further information on plans to implement the Bill has been published by the Department for Business, Innovation and Skills. This includes details of how the changes resulting from the Bill will be communicated to businesses, in particular plans to make guidance available to business from April 2015.

Notes to editors

  1. The Gambling Commission (the Commission) regulates gambling in the public interest alongside its co-regulators local licensing authorities. It does so by keeping crime out of gambling, by ensuring that gambling is conducted fairly and openly, and by protecting children and vulnerable people from being harmed or exploited by gambling. Subject to these overriding public protection objectives, as regulator of the National Lottery the Commission monitors and challenges Camelot to raise the maximum amount for good causes. The Commission also provides independent advice to government on gambling in Britain. Read more about what the Commission does.
  2. Read more about the Commission’s role in protecting player funds.
  3. The Commission and local licensing authorities are responsible for licensing and regulating all gambling in Great Britain other than spread betting, which is the responsibility of the Financial Conduct Authority (FCA).
  4. See the Terms & Conditions section of our website for information on legal advice.

For further information please contact us on (0121) 230 6700 or email communications@gamblingcommission.gov.uk.

Posted on 01 December 2014