Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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About the status of official statistics

The term official statistics covers several categories of statistics produced by public bodies, which are:

  • National Statistics – statistics that are officially recognised as compliant with the Code of Practice for Official Statistics
  • statistics produced by non-Crown Bodies (that can be National Statistics)
  • statistics that are not National Statistics produced by all other bodies – this is the status of our official statistics.

Where our data has the status of official statistic we make that clear so you can have confidence that the data has been gathered following common standards followed by all UK organisations that produce official statistics. We aim to ensure that the statistics we provide:

  • meet the needs of users
  • are produced, managed and published to high standards
  • are well explained. 

In relation to official statistics, pre-release access is strictly limited. In general, the following are allowed to have pre-release access:

  • a person who is accountable to the public for the formulation of policy or the delivery of a service to which the statistic has direct relevance
  • a person who needs access to advise someone who is eligible for the above reason
  • those who provide administrative support to the above. 

In line with The Code of Practice for Statistics, please find a link to our revisions and corrections policy.

More information about the status of statistics is on the UK Statistics Authority website and the Office for National Statistics.

Important reading