Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
Skip to main content

As an evidence-based regulator we collaborate with local and international researchers and organisations to provide advice to the government about gambling behaviour in Great Britain.

We collect and analyse data to monitor changes that may have an impact on the regulatory framework and to make sure we are up-to-date with gambling industry statistics and gambling related research.

Covid-19 and the production of statistics 

Due to the Covid-19 outbreak we anticipate that there might be some changes to our regular statistical production and publication. The current disruption to the UK could impact some of our statistics, and accuracy may be affected due to lower sample sizes, or a reduced ability to offer demographic, regional or other breakdowns.  

In some cases, the production of some data series may need to be suspended and we may find advantages in using other data sources. 

Decisions on production and publication will be made on a case by case basis, taking into account what information is currently relevant given the situation, with the three pillars of the Code of Practice for Statistics (Trustworthiness, Quality and Value) guiding our decisions.  

Giving everyone access to statistics at the same time remains a fundamental principle of the Code, but where this cannot be maintained we will be open and transparent about this and any other potential effects on our statistics. These decisions will be underpinned by the Office for Statistics Regulation’s guidance on Changes to statistical outputs during the coronavirus outbreak. 

We will keep you informed as developments unfold. We remain committed to providing the best and most accurate information we can, serving the public good at a time when it is needed the most. 

About the status of official statistics.

See all our statistics in our research library.

In this section