Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Levels of problem gambling in Wales

Each year we commission a survey on gambling behaviour for Wales. It provides a robust baseline on gambling activity in Wales. It will allow us to accurately chart changes in gambling behaviour including participation, the prevalence of problem gambling, and the prevalence of at risk gambling. 

Around 4,000 people were interviewed for the survey.

Interviews were conducted face-to-face in the homes of respondents, following the same procedures as those employed in the health surveys for England and Scotland.

This data will be important for anyone with an interest in gambling and public health issues.

Headline findings from the Welsh problem gambling survey 2016

55%

of people in Wales gambled (61% in 2015)

40%

of people  in Wales (excluding those who had only played National Lottery draws) gambled in 2016 (44% in 2015) 

5.5%

Of people  in Wales (excluding   those who had only played National Lottery draws) had gambled online (5.4% in 2015)

0.8%

of people in Wales   identified as problem gamblers (1.1% in 2015)

3.3%

of people in Wales  are at low or moderate risk of developing   problems with their gambling (3.8% in 2015)

1.5%

of gamblers in Wales identified as problem gamblers (1.7% in 2015)

5.4%

of gamblers in Wales are at low or moderate risk of developing problems with their gambling (6.2% in 2015)

Read the combined report for 2016 containing results from the Health survey for England, the Scottish health survey and the Welsh problem gambling survey.

Also see

Participation in gambling and rates of problem gambling - Wales

2016

458 KB Download

Participation in gambling and rates of problem gambling - Wales

Excel spreadsheet of data

287 KB Download

Important reading