Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Gambling participation and problem gambling

Gambling behaviour is increasingly a subject of public health and policy interest. We regularly collect data on gambling both in terms of information about the consumer and about the method and frequency with which they gamble.

We collect participation data through quarterly telephone and online surveys and problem gambling data from the Health survey for England, Scottish health survey, and our Welsh problem gambling survey. We also monitor underage gambling using our young persons survey.

Read more information about problem gambling screens and the difference between problem gambling and gambling-related harms. 

This data provides the most robust information to date on gambling participation and problem gambling in Great Britain and provides a baseline for any future changes in gambling activity.

Please give us feedback on our Gambling participation in 2019: behaviour, awareness and attitudes report.

Gambling participation (year to Dec 2019)

47%

of people have gambled in the past four weeks 

32%

of people have gambled in the past four weeks (excluding those who had only played the National Lottery draws)

21%

of people have gambled online in the past four weeks

Online gambling behaviour (year to Dec 2019)

50%

of online gamblers have gambled through a mobile in the past four weeks  

15%

of online gamblers, gambled in the workplace

56%

of online gamblers have more than one online account

Consumers

51%

of respondents have seen a gambling advertisement on television in the last week   

29%

of respondents agreed that gambling is conducted fairly and can be trusted

43%

of respondents think that gambling is associated with crime

 

Problem gambling

0.5%

of people aged 16+ in England are classified as problem gamblers according to the PGSI or DSM-IV (2018)

Our activity also supports the Advisory Board for Safer Gambling (ABSG) objectives to advise on strategic priorities for research, education and treatment into minimising gambling-related harm. The ABSG sets the strategy for research priorities, with a programme of research being delivered by GambleAware

Also see

Gambling participation in 2019: behaviour, awareness and attitudes

full report PDF

1 MB Download

Survey data on levels of gambling participation

Excel

428 KB Download

Spreadsheet on online panel data

Excel

792 KB Download

Survey questionnaire document

PDF of the questionnaire document

416 KB Download

Important reading