Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Gambling business data on gambling during Covid-19 [Updated July 2020]

Data tables for operator data[1]

Table 1: Total number of active player accounts

Data from the biggest operators, covering approximately 80% of the online gambling market. Please note that some of the previously published data has been revised based on a corrected submission made by one operator after we queried their data.

Note: a player may have accounts with more than one operator.

 

Total Actives (as of 31 March 2019)

Total Actives (as of 31 March 2020)

Total Actives (as of 30 April 2020)

Total Actives (as of 28 May 2020)

% y-o-y change March

% change from March 2020 to April 2020

% change from April 2020 to May 2020

Total

15,955,960

15,618,569

14,834,583

14,661,935

-2.11%

-5.02%

-1.2%

Table 2: Total number of active players per vertical

Data from the biggest operators, covering approximately 80% of the online gambling market.

Note: a player may be active in more than one product, so these columns must not be summarised to give an overall total number of players.

 

March 2019

March 2020

April 2020

May 2020

% y-o-y change March

% change from March 2020 to April 2020

% change from April 2020 to May 2020

Slots

2,095,824

2,618,165

2,559,242

2,443,130

25%

-2%

-5%

Other gaming (incl. casino)

1,712,986

1,930,885

2,032,685

1,946,024

13%

5%

-4%

Betting (Real event)

5,200,165

4,635,552

2,073,998

2,349,895

-11%

-55%

13%

Betting (Virtual)

206,664

388,786

558,067

287,777

88%

44%

-48%

Poker

266,294

408,316

626,304

557,317

53%

53%

-11%

Table 3: Total number of bets placed per vertical

Data from the biggest operators, covering approximately 80% of the online gambling market.

 

March 2019

March 2020

April 2020

May 2020

% y-o-y change March

% change from March 2020 to April 2020

% change from April 2020 to May 2020

Slots

  3,855,521,261

4,476,762,381 

5,169,466,187

5,301,752,620

16%

15%

3%

Other gaming (incl. casino)

250,562,248

257,311,436

322,283,690

314,964,935

3%

25%

-2%

Betting (Real event)

276,386,174

191,807,193

65,052,055

104,043,293

-31%

-66%

60%

Betting (Virtual)

14,813,552

20,758,180

28,493,528

24,397,134

40%

37%

-14%

Poker

96,202,170

133,078,469

226,548,896

202,073,092

38%

70%

-11%

Table 4: Session length

Data from the biggest operators, covering approximately 80% of the online gambling market showing average session length in minutes and the number of sessions that lasted an hour or longer.

 

March 2019

March 2020

April 2020

May 2020

y-o-y change March

change from March 2020 to April 2020

change from April 2020 to May 2020

Av. session length (minutes)

26

22

22

22

-4

0

0

Sessions >1hr

1,573,926

1,923,646

2,274,521

2,085,023

22%

18%

-8%

Table 5: Numbers of requested reverse withdrawals

Data from the biggest operators, covering approximately 80% of the online gambling market showing the number of requested reverse withdrawals and the number of customers requesting this facility.

Please note that one operator has supplied data using different methodology to calculate the number of reverse withdrawals which may have inflated May compared to April, and that operators removed this facility before the end of May.

Note: a player may request this facility with more than one operator

 

March 2019

March 2020

April 2020

May 2020

% y-o-y change March

% change from March 2020 to April 2020

% change from April 2020 to May 2020

Number of requested reverse withdrawals

984,581

919,622

838,044

1,049,382

-7%

-9%

25%

Number of customers requesting reverse withdrawal

215,790

195,243

163,443

210,636

-10%

-16%

29%

Table 6: Gross Gambling Yield

Data from the biggest operators, covering approximately 80% of the online gambling market showing the GGY from each vertical.

Note: March data includes the Cheltenham Festival

 

March 2019

March 2020

April 2020

May 2020

% y-o-y change March

% change from March 2020 to April 2020

% change from April 2020 to May 2020

Slots

£162,345,550

£186,659,624

£169,033,423

£184,276,776

15%

-9%

9%

Other gaming (incl. casino)

£60,749,253

£57,829,567

£76,952,429

£77,891,649

-5%

33%

1%

Betting Real Event

£85,516,233

£160,950,242

£61,938,466

£101,352,941

88%

-62%

64%

Betting Virtual

£6,618,687

£9,063,796

£12,818,108

£11,276,994

37%

41%

-12%

Betting eSports

£50,223

£1,517,548

£3,393,637

£4,616,610

2922%

124%

36%

Poker

£8,070,102

£12,069,504

£20,068,939

£18,335,269

50%

66%

-9%

Other

£4,965,236

£4,684,760

£1,783,987

£1,815,272

-6%

-62%

2%

 


[1] Changes in data could be due to a variety of factors impacting the market since Mar 2019.