Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Gambling business data on gambling during Covid-19 [Updated June 2020]

Data tables for operator data[1]

Please note that due to a resubmission of data by an operator, some of the data from the March publication has changed slightly.

Table 1: Total number of active player accounts as of 31 March 2019, 31 March 2020 and 30 April 2020

Data from the biggest operators, covering approximately 80% of the online gambling market. Please note that some of the previously published data has been revised based on a corrected submission made by one operator after we queried their data.

Note: a player may have accounts with more than one operator.

 

Total Actives (as of 31 March 2019)

Total Actives (as of 31 March 2020)[2]

Total Actives (as of 30 April 2020)

% y-o-y change March

% change from March 2020 to April 2020

Total

 15,955,960

 15,618,569

    14,834,583

 

-2.11%

-5.02%

 

Table 2: Total number of active players per vertical during March 2019, March 2020 and April 2020

Data from the biggest operators, covering approximately 80% of the online gambling market.

Note: a player may be active in more than one product, so these columns must not be summarised to give an overall total number of players.

 

March 2019

March 2020

April 2020

% y-o-y change March

% change from March 2020 to April 2020

Slots

2,095,824

2,618,165

2,559,242

25%

-2%

Other gaming (incl. casino)

1,712,986

1,930,885

2,032,685

13%

5%

Betting (Real event)

5,200,165

4,635,552

2,073,998

-11%

-55%

Betting (Virtual)

206,664

388,786

 558,067

88%

44%

Poker

266,294

408,316

   626,304

53%

53%

Table 3: Total number of bets placed per vertical during March 2019, March 2020 and April 2020

Data from the biggest operators, covering approximately 80% of the online gambling market. Please note that some of the previously published data has been revised based on a corrected submission made by one operator after we queried their data.

 

March 2019

March 2020

April 2020

% y-o-y change March

% change from March 2020 to April 2020

Slots

  3,855,521,261  [3]

   4,476,762,381  [4]

5,169,466,187

16%

15%

Other gaming (incl. casino)

250,562,248

257,311,436

    322,283,690

3%

25%

Betting (Real event)

276,386,174

191,807,193

Next data due for May

-31%

 

Betting (Virtual)

14,813,552

20,758,180

     28,493,528

40%

37%

Poker

96,202,170

133,078,469

   226,548,896

38%

70%

Table 4: Session length

Data from the biggest operators, covering approximately 80% of the online gambling market showing average session length in minutes and the number of sessions that lasted an hour or longer in March 2019, March 2020 and April 2020. Please note that some of the previously published data has been revised based on a corrected submission made by one operator after we queried their data.

 

March 2019

March 2020

April 2020

% y-o-y change March

% change from March 2020 to April 2020

Av. session length (minutes)

26

22

22

-4

1

Sessions >1hr

1,573,926

1,923,646  [5]

2,274,521

22%

18%

Table 5: Numbers of requested reverse withdrawals

Data from the biggest operators, covering approximately 80% of the online gambling market showing the number of requested reverse withdrawals and the number of customers requesting this facility in March 2019, March 2020 and April 2020.

Note: a player may request this facility with more than one operator

 

March 2019

March 2020

April 2020

% y-o-y change March

% change from March 2020 to April 2020

Number of requested reverse withdrawals

984,581

919,622

787,456

-7%

-14%

Number of customers requesting reverse withdrawal

215,790

195,243

154,278

-10%

-21%

 


[1] Please note this data point has been updated after corrected data was resubmitted to us by one operator.

[2] Please note this data point has been updated after corrected data was resubmitted to us by one operator.

[3] Please note this data point has been updated after corrected data was resubmitted to us by one operator.

[4] Please note this data point has been updated after corrected data was resubmitted to us by one operator.

[5]Please note this data point has been updated after corrected data was resubmitted to us by one operator.