Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Regulatory action

We want your feedback about the sanctions register

Please complete this survey (link opens in a new window) and give us your feedback.

Licence holders who do not follow rules and regulations aimed at ensuring gambling is fair, safe and crime-free can expect regulatory action.

Our general approach is to help gambling businesses comply with the law and with the licence conditions and codes of practice. But when we must take action we have a range of powers including:

  • issuing a warning
  • attaching an additional licence condition
  • removing or amending a licence condition
  • suspending a licence
  • revoking a licence
  • imposing a financial penalty. 

Making sure we get the best results 

We want the best outcome for consumers and for the licensed industry. That means we are not always the right agency to lead on enforcement action – in some cases it will be the police, HMRC, a local licensing authority or a sport’s governing body. We work closely with other agencies to get the best results. 

If you want to check whether a gambling business or personal licence holder has had a regulatory sanction imposed on them you can search our licence register

Sanctions are published once the individual or operator involved has been informed and any objections to publication have been considered.

Also see

Regulatory sanctions register - businesses

A list of recent regulatory sanctions we have imposed on licence holders

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Regulatory sanctions register - individuals

A list of recent regulatory sanctions we have imposed on personal licence holders

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