Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Regulatory returns are a basic condition of holding a gambling licence and we still expect them to be submitted accurately and in a timely manner. More than ever, the data we collect on the size, shape and trends of the gambling market is critical to our work in making gambling fair and safe.

We recognise that most gambling operators in the UK and overseas will have changed their normal working arrangements .

On feedback from operators and trade bodies, we have to allow operators an additional four weeks (28 days) to submit their regulatory returns, should they require it.

  • For annual returns, we have extended the window to submit returns from 42 days to 70 days. If your year end is in line with the UK financial year (1 April 2019 to 31 March 2020) you need to submit by 9 June 2020.
  • For quarterly returns, we have extended the window to submit returns from 28 days to 56 days. If your quarter end is in line with UK financial quarters (1 January 2020 to 31 March 2020) you need to submit by 26 May 2020.

The extended submission times will be applied to all returns due before 30 June 2020. Prior to that point we will review the situation.

Note that our regulatory returns reminder service is automated. Reminder emails will state the original submission due dates.

 

Posted on 21 April 2020