Licensing, compliance & enforcement

Confidential intelligence line - 0121 230 6655

Our confidential intelligence line (0121) 230 6655 gives callers the opportunity to provide information without having to provide any personal details. All calls are received by trained employees within the Intelligence department and are treated in the strictest confidence.  

The purpose of the confidential line is to add to the overall intelligence picture and it should be used to provide information about non-compliance with licence conditions and codes of practice and gambling-related activity, both of which threaten the three licensing objectives. The confidential intelligence line is not intended for employment grievances.

The information you can report using the confidential line is, for example:

  • information on unlicensed or criminal activity related to gambling such as betting in pubs and illegal gaming machine supply
  • regulation breaches by licensed operators
  • matters that are not directly related to gambling but may impact on a licence holder’s suitability to retain a licence
  • sports betting integrity (match-fixing).

Other ways to contact us.

 

Page last reviewed: January 2012

 

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