At the Gambling Commission we are committed to the people who
work for us. We are a small team and we believe that this should
help us understand the issues that affect our employees and develop
a positive place to work.
In the other sections you can read about our culture and the benefits we
The best way to find out what it is like to work here is to meet
the people who already do. We employ people in a range of
roles including licensing, compliance, people and organisational
development, policy, enforcement, intelligence, and more. Some
of our people have very specialist skills and are experts in their
particular field of gambling, but whatever your skills, read on to
find out a bit more from some of the people doing the jobs on a
Paul Edmunds, Compliance
I’m a Compliance Manager in the South West
region, covering Cardiff, Newport, ‘the Valleys’, and the county of
Herefordshire. This means that I help the gambling businesses in my
area stay compliant with the Gambling Act, from national companies
down to very small independents.
Every day is different because I deal with
such a wide range of gambling businesses and issues. Because I’m
regionally based I work from home, which means I can get an early
start in the office and avoid the traffic - the traffic in the
bathroom that is - as other family members are rushing to go out to
The Commission has set me up with everything I
need to work from home, including a computer, printer, internet
connection, landline, the ever-important Blackberry, and my sat nav
– a vital bit of kit that helps me explore the Welsh countryside,
although it isn’t so good at finding me a parking space!
In a day I might call in at all sorts of
gambling businesses, from on-course bookmakers in ‘the Valleys’ to
gaming machines suppliers and casinos in Cardiff city centre. I
might be helping them assess their compliance and giving them
advice and guidance, gathering information that helps us combat
illegal machines, or otherwise helping gambling businesses keep on
the straight and narrow.
The South West team has a great rapport, we
keep in touch through our monthly meetings and I’m regularly on the
phone to my Regional Compliance Manager. We can catch up with
what’s going on in our areas, share information and notice any
trends that are coming up. Back at VSH (that’s what we call HQ),
everyone is ready to help when we need guidance on the finer points
of legislation, or we have some intelligence information to
My day usually ends when I get back home, or
should I say back in the office? And later that evening, working
from home gives me an excuse to avoid watching EastEnders and
instead taking a short stroll back to my desk to finish up bits and
bobs so that they are not on my mind the following day.
Erica Young, Policy Programme Manager
We’re a real mixed bunch in Policy at the
Gambling Commission, with backgrounds in a variety of other
regulators and public services – and a few people who like to have
a bet, too. The thing we have in common is that none of us
have a gambling industry background. We’ve come in with the
skills the Gambling Commission needs – writing, analysis, attention
to detail - and a determination to learn from other people.
I’d previously worked in health services, but
I needed a change and a new opportunity. I came for
three months, and I found it so interesting that I’m still
here three years later. I went from cancer care to
casinos in one step, proving to myself, and hopefully future
employers, that I can go anywhere and do anything!
As a regulator working with new legislation we
have had a very busy time developing policy. We’ve worked with
industry experts to draw up a variety of licence conditions, codes
of practice and technical standards to govern the way that gambling
operations work. The gambling industry is fast moving, and we
work hard to keep up with new developments and make sure what we’ve
published is still fit for purpose. That’s the great thing –
there’s always something new to puzzle over.
Right from the start I found that people were
really generous with their time and their knowledge, helping the
new recruits to find their feet. Now that I’m one of the old
hands, I hope I’m equally generous. The Policy team is hugely
supportive, helping out when anyone is under pressure. We have some
pretty big deadlines to hit and sometimes the work can be a bit
crazy, but that’s fine because what we do is valued, and we all get
a buzz from delivering excellent results!
John Travers, Corporate Affairs
As Corporate Affairs Manager my main role is
to help gambling operators and our other stakeholders understand
what we want to achieve, by making sure we have plans in place to
get across the information they need to know. Gambling media
outlets like the Racing Post and Coinslot are very interested in
our work, and I spend a lot of time helping them with their
enquiries. Gambling is always in the public eye, so we get wider
media interest as well, including requests for interviews from TV
and radio programmes.
I organise our attendance at big trade events
like the Betting Show and ATEI, and I also write some of the key
speeches for our staff to deliver at the events, conferences and
industry AGMs we go to.
I also work closely with the rest of my team.
We make sure our internal and external communications are all
working well, for example by making sure the website is up to date,
and by answering press queries in a timely way. We also manage the
publication of hundreds of documents each year, including our
annual report and accounts.
No two days are the same when you’re a part of
the Corporate Affairs team. We’re committed to being open about the
way in which we work and our team is at the forefront of turning
that promise into reality!
Kirsty Tarplin, Licensing
Working as a Licensing Officer at the
Commission is interesting because every day is different and filled
with challenges. On an average day we deal with a mixture of
personal and operator licence applications. We analyse the
information submitted and request additional information from
external sources, for example the Disclosure and Barring
Service. We use this information to assess whether applicants
meet our objectives and have suitability to operate within the
industry. The cases that we deal with vary in complexity and
I can honestly say I learn something new everyday!
I also give advice and support to our external
stakeholders, as well as other departments.
I started here in August 2006. Before this I
worked in the retail sector and had no real experience in the
gambling industry - apart from going to greyhound races
occasionally. Over the years I have built up a sound
knowledge of the industry, thanks to the support and knowledge of
my colleagues, who are always happy to help.
Working here can be really challenging, and
being flexible to new ideas and processes is always an advantage.
However everyone has a positive and friendly approach to getting
things done, which makes this a good place to work.
There’s a great mix of people in our
department - everyone is really sociable and there are lots of
events going on outside of work, for example our pool
tournaments. I have made some really good friends through
working here, and my skills are always being developed and
Employment statistics for 2012/13 (as at 31 August 2012)
Disability There are currently two employees
with a disability as defined under the Equalities Act 2010 and 201
employees without a disability.
|21 to 30
|31 to 40
|41 to 50
|51 to 60
|Asian or Asian British - Bangladeshi
|Asian or Asian British - Indian
|Asian or Asian British - Other
|Asian or Asian British - Pakistani
|Black or Black British - Caribbean
|Mixed race - Other
|Mixed race - White/Asian
|Mixed race - White and Black Caribbean
Page last reviewed: September