Our culture is always developing, and we constantly strive to
ensure that the Gambling Commission is a good place to
work. We gather feedback from our employees regularly, and use
that feedback to make improvements where we can.
We have developed four core values that drive the way we
operate. In everything we do we aim to be:
- Fair – We will be consistent, proportionate,
evidence based and free from bias, prejudice or discrimination in
all that we do.
- Accountable - We will be open about the way in
which we work and reach decisions in the public interest, while
safeguarding the personal and confidential data that we hold.
- Professional - We will ensure that we have the
right skills and knowledge base and follow international regulatory
- Constructive - We will work positively and
courteously with our internal and external stakeholders to ensure
that their needs and views are taken fully into account in all we
Equality and diversity
The Gambling Commission will strive to promote and encourage
diversity among its employees and stakeholders and use diversity in
a positive way to enhance its work as an effective regulator.
We aim to provide a fair and supportive working environment, where
everyone feels valued regardless of race, nationality, ethnic
origin, marital status, sexual orientation, gender, age,
religion or belief. Our equality and diversity policy applies
to how we recruit staff, the terms and conditions of employment we
offer (including pay, training, references and career development)
and every other aspect of employment.
We have developed innovative ways of raising diversity awareness
across the organisation. If you join us be sure to ask about
our Real Experience programme and how you can get involved – it
gives our employees the chance to work with local community
organisations to raise awareness and share experiences.
equalities scheme - May 2010
What are the benefits of working for us?
You will see from the job description that there are some things
we expect from you if you work for us. We hope you can see
that we offer a good package in return, and here is a summary of
why this is a great place to work.
We reward people fairly and consistently for the work that they
do, and our pay system is based entirely on performance. You
will have a clear set of objectives in place that you and your
manager have agreed, and, following your final assessment, we will
adjust your pay accordingly. Our pay review year runs from 1
November to 31 October.
Other financial benefits include:
- access to various discounts through the Civil Service online
- interest free loans available for you to purchase season
Although as a non-departmental public body our employees are
public servants rather than civil servants, you will be entitled to
join the Civil Service pension
You can choose between two Civil Service pension schemes:
- Nuvos - this is an occupational pension scheme that currently
has a variable member contribution rate depending on salary
band. As your employer we meet the rest of the cost of the
- Partnership pension account - this is a stakeholder pension
with an employer contribution based on your age. You do not have to
contribute, but if you do, we will match your contributions up to
3% of pensionable earnings.
If you already work in the Civil Service you can transfer your
pension to us.
If you join us you will be entitled to 26 days holiday
initially, rising to 29 days after working with us for two
years. Of course, you will also get the eight United Kingdom
public holidays. If you are currently a civil servant and you
are used to getting privilege days, you will not be entitled to
them with our organisation.
Civil servants and other public sector workers who have two
years or more continuous service from previous employment will be
entitled to the higher rate of 29 days per annum when they join
If you don’t feel this is enough or are planning something
special, you can buy up to an extra week of leave to increase your
We have put significant investment into developing our leaders
and managers to focus on three areas that are important to us –
strategy, structure, and people. Our Leadership and Management
Development Programmes have helped people who manage people or
processes develop their management competencies.
We are committed to learning and development and we have
recently been awarded the Investors in People Award. When you
first start you will take part in an induction programme, and after
that there are many learning and development opportunities you can
take advantage of, including NVQs in Customer Service, Business
Administration and Management, and external and internal IT
training. You can also get support for other relevant
Our standard working week for most people is 37 hours, worked
from Monday to Friday, during normal office hours between 8am and
6pm. We do offer flexible working within those timeframes,
and have in place a flexible working policy so you can apply for
compressed hours and other flexible options.
There are some roles where our employees are occasionally
required to work outside of these hours (for example, field-based
Compliance Managers). If you are expected to work outside the
standard hours we will provide details on the vacancy role
We have a range of employee benefits available to support
- Childcare vouchers to help pay for registered childcare,
including day nurseries, child minders, pre- and after-school
clubs, au pairs and even holiday clubs for school age children.
Working parents exchange part of their gross salary before tax and
National Insurance deductions, requesting up to the cap value in
- We have gone over and above the standard requirements in many
of our policies, such as family leave, flexible working and career
Representation, engagement and communication
If you join us we will aim to involve and engage you in
decisions that will affect you. We have both formal and
informal mechanisms in place to talk to employees on key
We do this by:
- formally recognising and working in partnership with PCS Union,
which enables us to consult/negotiate on key areas with employees
via the our union representatives
- getting all of our people together and spending time talking
about key issues via our employee conferences
- holding regular employee surveys to understand what people’s
perceptions are and acting on the results
- operating a range of communication methods including
newsletters, team briefing, weekly and instant updates, hot topics,
and our intranet site.
Our people are one of the biggest benefits of working here. If
you join us you’ll be joining a team of professional and committed
people who are very skilled in what they do.
We also think our working environment is one of the key benefits
of working here.
Page last reviewed: August